Key Takeaways
- Use Instacart’s website Help Center or call customer service to request account deletion.
- Email shoppers@instacart.com with details to initiate account removal process.
- Await confirmation via email or SMS for account deletion within 72 hours.
- Check for any applicable refunds processed to your payment method after cancellation.
How to Delete an Instacart Account [A Step-by-Step Guide]
Instacart offers various methods for users to delete their accounts, whether they wish to unsubscribe from the service or completely remove their account from the Instacart database. Here’s how you can go about it:
1. Via Instacart Website
- Access the Help Center: Open your web browser and navigate to the Instacart Help Center website.
- Sign In: Locate the “Contact Us” section and sign in with your account credentials.
- Navigate to Account Settings: Scroll down and select “My Account,” then click on “I still need help.”
- Initiate Chat: Choose the “Chat with us” option to connect with a customer care agent who will assist you in closing your account permanently.
- Provide Necessary Details: You’ll need to provide your account name, login email, and associated phone number to the customer care executive to process the account deletion.
- Confirmation: Account deletion takes about 72 hours after the request. Check your email for a confirmation. A refund will be processed to your linked bank account if applicable.
2. Via Phone or App
- Call Customer Service: Dial 1-888-246-7822 and request the cancellation of your account. Provide your full name, email address, and mobile number linked to the account for verification.
- Using the App: Log into the Instacart app, tap the three lines on the top left corner, go to “Instacart Express,” and then tap on “Cancel membership.” Follow the prompts to confirm cancellation.
3. Via Email
- Compose an Email: Open your email client and create a new email addressed to shoppers@instacart.com.
- Subject Line: Use “Customer Support: Request To Delete My Account” to help route your email correctly.
- Email Content: Request the deletion of your account and provide your account name, login email, and phone number. Keep it concise.
- Send and Wait: After sending the email, your account will be deleted within 72 hours, and you will receive an email confirmation.
Tips for Deleting an Instacart Account
- Cancellation Confirmation: Whether you cancel your subscription or delete your account, you will receive a confirmation via email or SMS.
- Refunds: If applicable, refunds will be processed to the payment method on file following the cancellation of services or orders.
- Reactivation: If you decide to use Instacart services again in the future, you may need to create a new account.
