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Delete Postmates Account: Proven Ways To Delete and Erase Your Information in 2021

Last updated: July 8, 2021
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Screenshot of postmates account with a

Overview of Closing a Postmates Account

The process of going to delete Postmates accounts is complex.

You can do almost anything over the internet.

Despite this, a person cannot close their Postmates account with ease.

It takes more than a simple button click. Yet, the process is pretty simple compared to other services.

Both drivers and customers follow the same process to close their accounts.

They must both contact customer support.

Delivery drivers and customers will need to contact Postmates support.

It is not possible to close an account without contacting Postmates.

Postmates provides account deletion steps. Postmates offers a form to request account removal.

This form is available on a computer, Apple iPhone, or Android Device.

There is not an easy one-click method to delete a Postmates account.

Leaving the delivery service isn’t too complicated.

Though you will need to follow some steps to make it happen.

Keep reading for helpful information.

Deleting a Postmates account is a doable process.

What is Postmates?

Postmates is a goods and food delivery service.

They first began operation in 2011.

Postmates operates in over 500 cities.

Postmates is one of the most-used delivery services.

They compete against Grubhub, Uber Eats, and DoorDash.

Postmates merged with Uber Eats in 2020.

Despite the two companies joining forces, they continue to compete.

Uber Eats and Postmates are both options in several markets.

Postmates refers to their drivers as the “fleet.”

Drivers use the fleet app to accept and fill orders.

Many of Postmates’ competitors focus on food delivery.

Postmates also focuses on pharmacies, liquor stores, and electronic stores.

There is a fee for using Postmates’ services.

Drivers earn a per-order fee for their delivery.

Customers can also tip if they appreciate the service.

While Postmates definitely offers convenience for a price, there are some downsides.

Customers and drivers alike have found reasons to delete their accounts.

There are definitely reasons to stop using the service.

Reasons to Delete Postmates Account

Postmates has proven itself to be a helpful service.

Although it is not without drawbacks for both drivers and customers.

Here are some of the reasons someone might choose to leave Postmates:

1. Relocating to a New Area

You may no longer need to use the delivery service in your location.

If you move to an area with easy access to shopping for instance.

The reverse is also possible.

For example, you might move to an area where Postmates is not available.

In that case, you wouldn’t be able to use the service at all.

2. Concern Over Personal Data

Postmates has not disclosed a breach involving the personal data. This is true of both fleet driver and customer data.

Similar services have experienced problems. It can be difficult to ensure the security of user’s data. For example, the 2019 DoorDash hack exposed over 5 million users.

Postmates stores a lot of your personal information.

Similar services store this information as well.

This includes name, email, and credit card number.

You might feel genuine concern about having this information unsecured.

3. Concern Over Company Policies

Some on-demand delivery services have fallen out of favor.

In some cases, this is due to harmful business practices.

A New York lawsuit accused Postmates of unfair business practices.

The suit included other delivery services as well.

The accusations present in the case came to light in 2020.

The lawsuit accuses Postmates of an illegal conspiracy.

The suit claims Postmates worked with other businesses to earn more money.

According to case data, Postmates forced restaurants to sign unfair contracts.

The unfair terms forced restaurants to raise prices.

Postmates is a valuable service, and they help many people.

Although there are valid reasons why someone would choose to leave Postmates.

What Gets Deleted?

Most users expect a business to delete their data when they close their account.

With Postmates, the process is a little bit more complicated.

Users must do more than delete the app.

To ensure that Postmates deletes data, you must follow a specific process.

This process removes the following information:

1. Order History

Postmates will remove your history of orders made or delivered.

If you rejoin Postmates, you won’t be able to access any old orders.

Postmates’ drivers should make sure they have a backup of their deliveries.

Drivers cannot review information after Postmates closes the account.

2. Personal Data

Once Postmates deletes your account, they likely remove your private information.

This includes your phone number, address and name.

Postmates collects other data that they could use to identify a user.

This includes device data, location data and app-interaction trends.

Information that cannot identify a user is less secure.

This includes location data and some other data listed above.

Postmates may keep this data to improve their app and services.

3. Credit Card Information

Postmates only stores your credit card information for one reason.

They store your information to allow you to make purchases.

You must give your permission before Postmates can use your card information.

Upon account deletion, Postmates removes your card information from their servers.

Postmates Unlimited subscribers use a separate cancellation process.

Note: This is similar to the process used to cancel an Uber Eats Pass, or how to cancel Dashpass memberships.

Cancel your Unlimited subscription before closing your whole account.

It may cause problems if you do not cancel your Unlimited subscription.

You might want to take time to review Postmates’ privacy policy.

The policy allows Postmates to use your information in several ways.

This includes providing information to third parties who work with Postmates.

Postmates does not sell user data for marketing purposes without consent.

Methods to Delete Postmates Account

If you’re done with Postmates, there are some things you need to do.

You don’t have to jump through many hoops.

Though the entire process can take as many as 14 days.

Remember that you must do more than uninstall the app!

Deleting the Postmates or fleet app does not remove your data.

Postmates stores information on their servers as well.

1. Delete Using the Support Page

Postmates has a contact form that you can use to cancel your account.

They host the form on their website.

The process, according to BusinessInsider, is not difficult.

Follow these steps to delete your account using the Postmates website:

  • Navigate to support.postmates.com to load the Postmates support page. You can use a computer, Apple iPhone or Android device.
  • In the list that appears, select the “Account” option.
  • On the next list that appears, click on “Delete Account.”
  • Enter your information into the form that appears next.
    • The form will ask you for your personal information.
    • It will also ask why you want to delete your account.
    • You will need to fill out the entire page to continue.
  • Once the form is complete, click “Report Issue” at the bottom of the page.

Check your email for confirmation that you submitted the form. A Postmates team member will get back to you in 1 – 2 weeks.

The team member will have information about the deletion of your account.

2. Delete by Emailing Support

The steps above send a message to Postmates support with your information.

A request to delete the account is also included.

Of course, you can do the same thing yourself if you prefer.

You can email Postmates support at help@postmates.com.

When you request for Postmates to delete your account, be sure to include:

  • Your name.
  • The email address used to register with Postmates.
  • Account information such as user ID.
  • A specific request to close your account.

You don’t need to go in-depth about why you want to delete your account.

A simple statement such as “I don’t use the service anymore” is enough.

Related:

Frequently Asked Questions

If you would like more information about deleting your Postmates account you can review our FAQs below.

Why can’t I delete my Postmates account?

There are sometimes problems deleting a Postmates account.

You may need to reach out to Postmates support.

You can email them at help@postmates.com.

Be sure to check out the FAQ and resources on the Postmates support page.

Users can access support.postmates.com for resources.

What happens when you cancel Postmates?

You will lose access to the service as soon as Postmates processes your request.

An Unlimited subscription is active until the end of the billing cycle.

You will still have access to Unlimited until your subscription ends.

Postmates likely removes your data as soon as they close your account.

This includes personal data, such as credit card information.

Postmates does have the option to keep some of your data per their privacy policy.

They use this information to help improve their business.

Postmates stores credit card information in a secure way.

Once Postmates processes your account deletion, they also remove most of your data.

How do I delete my fleet?

Deleting a fleet account is the same as deleting a customer account.

Postmates requires you to send an account closure request to them.

You access fleet support the same way as customer support.

If you no longer want to work for the Postmates fleet, you can delete the app.

You will not get updates about Postmates delivery driving.

Deleting the app does not remove any personal data from Postmates.

You can redownload the app to pick back up where you left off.

How do I remove my card from Postmates?

You are only able to change your card information using certain methods.

To delete your card, you need to replace it with a different payment method.

Your card information is also deleted when you close your account.

To update your payment method, follow the steps below.

Delete Postmates account on a computer:

  • Click on your profile icon.
  • Click on the “Account Settings” option.
  • On the screen that appears, click “Payments.”
  • Select the card you want to update.

Delete Postmates account in the app:

  • Click your profile icon.
  • Select “Payment.”
  • Choose the card you would like to update and change its information.

Wrapping Up

By now, you should understand how Postmates handles your information.

You also have the knowledge to delete your Postmates account with low hassle.

Sadly, the process is not as simple as it should be.

There is not a single-click option to close your account forever.

If you’re done with Postmates, make sure you close your account the right way.

You want as little private information on the internet as possible.

Don’t stand by and let your information sit on a company’s server.

When you delete accounts you no longer use, it helps protect your security.

Reducing the number of inactive accounts is useful.

Deleting accounts keeps your personal information centralized.

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