Enter your search term

Search by title or post keyword

Do you need customer service as a DoorDash driver?

Generally, you may experience some minor inconveniences and issues surrounding the delivery apps used through DoorDash and need some help.

DoorDash support is available and you’ll need to call up a DoorDash number for drivers to solve the issue you’re facing.

If the Dasher app is causing your problems or you had trouble with delivery, you can read through this guide to learn how to solve your problems as a DoorDash delivery driver.

Keep reading to learn all about the customer service at DoorDash. Let’s get started!

Is There a DoorDash Number for Drivers?

A DoorDash number for delivery drivers is  (855) 973-1040 when they’re having trouble with delivering an order.

If a DoorDash Dasher experiences issues with large orders or restaurant catering orders, he or she can call (855) 811-7299.

You can also choose email as a way to correspond with customer support specialists.

For delivery issues, email drive-support@doordash.com.

Those facing problems with large catering orders can email merchant-drive-support@doordash.com.

These are some of the most common ways to contact customer service at DoorDash.

Driver Issues to Contact DoorDash Customer Service About

Some of the most common problems with the DoorDash platform include:

  • DoorDash app glitches
  • Problems with the driver’s account
  • Issues with deliveries, such as getting lost or delivering the wrong order
  • Not getting paid or receiving a payment lower than earned

Customer support will help overcome many of the issues you may face as a Dasher.

App Issues

Drivers face a bunch of potential DoorDash app issues while working as food delivery couriers.

For example, the driver may have accidentally delivered the food to the wrong address since the app included an address of a different customer.

You may also find that the DoorDash app is down exactly when you’re about to pick up a food order or deliver it to the customer.

The app may have crashed or had significant glitches that froze it.

Account Issues

Your DoorDash account may also have problems and may have stopped working.

It’s also possible that you might have trouble logging into your DoorDash account.

You might need to clear your cache or force quit on the app to fix it.

You might want to turn off and then turn on your WiFi connection if you can’t log into your DoorDash account.

If it still doesn’t work, then contact customer service.

Delivery Issues

As a delivery driver for DoorDash, you may have faced several delivery issues.

The restaurant may have given you the wrong order and the customer receives a chicken sandwich instead of the ordered salmon and rice.

It’s also possible that the customer finds missing items in their order.

In cases like this, you may need to go back to the restaurant to get the right order or bring missing items.

You may also need to contact customer service as a delivery driver to ensure the customer receives a refund in case you can’t deliver the right order.

Payment Issues

Sometimes, a DoorDash delivery driver may have payment problems like an incorrect or missing payment.

If so, you’ll want to take a closer look at the bank account information you have entered into your DoorDash account.

Make sure you have the checking account listed instead of the savings account.

Then, check the routing and account numbers to ensure they’re accurate.

If everything is correct, then contact customer support to check over your payment mistakes.

Is There a Separate DoorDash Number for Drivers?

DoorDash provides customer support for their Dashers.

You can get help for payments to ensure you’re getting all of your earnings.

You can also contact their chat and call the support center, which is open for service 24 hours per day and seven days per week.

You can call the separate DoorDash number for drivers by entering (855) 431-0459.

You can also use an online chat option after entering your name, email address, and phone number.

The help center also has answers and solutions to common issues.

How to Contact DoorDash for Drivers

There are several ways to contact DoorDash support for delivery drivers, such as:

  • Calling the support services by phone
  • Chatting with customer support specialists via the mobile app
  • Visiting the help center for solutions

There are numerous phone numbers you can call to get help, which we detail below.

Phone Number

Under the Dasher support website page, the main phone number to call is (855) 431-0459.

If you have very urgent delivery problems, then you can call (855) 973-1040 or email support specialists at  drive-support@doordash.com.

If you’re trying to fill a large order or a catering order and having problems, contact Dasher support by calling (855) 811-7299.

Chat Through the App

You can use the chat option through the DoorDash app to solve any delivery, payment, or account issues.

Along with providing your contact information (email and phone number), you will need to pick the category and subcategory of the issue you need help with.

Some of the typical categories you can choose before chatting through the app include:

  • Payments
  • Insurance claims
  • DoorDash drive problems
  • Health, safety, or legal concerns

Visit Help Center

You can also visit the Help Center for DoorDash by clicking here. You can read about all sorts of processes when working through DoorDash here.

You can learn about the Dasher activation kit, the sign-up process, how to add a new vehicle to your Dasher app, and how to get more orders.

Final Word

If you’re having trouble with the food delivery service, you can either call the DoorDash number for drivers, visit the help center, or chat with a customer support specialist through the Dasher app.

Before you know it, you’ll have all your issues fixed and you can get back to making some extra cash with each delivery.

Leave a Comment

image showing the app of instacart down
  • Customer Service

Is Instacart Down? Here’s How to Find Out and What to Do

March 30, 2024
7 min read
vector graphic showing a person getting out of an uber vehicle and leaving their phone behind - needing to use Uber lost and found features
  • Customer Service

How To Use Uber Lost And Found To Get Back Lost Items

March 11, 2024
3 min read
FRH Article Default
  • Customer Service

How DoorDash Contract Violations Work & How To Avoid Them

March 4, 2024
5 min read