DoorDash and Grubhub Comparison Criteria
For our battle of the food delivery giants, we choose several different things to compare. In the following sections, we’ll compare each service based on the following:
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DoorDash vs Grubhub: Availability
It doesn’t matter how wonderful a food ordering service is if it isn’t available in your area. How do the two apps stack up based on this?
In terms of availability, Grubhub is the clear winner. Not only does Grubhub have wider availability than DoorDash, but it has one of the largest market shares of any food delivery app, working with 85,000 local takeout restaurants in over 1,600 U.S. cities and London.
DoorDash, in contrast, is available in a few dozen U.S. cities and Canada. So unless you’re trying to get food delivered up in the land of maple leaves, you’re probably going to have more luck with Grubhub.
DoorDash vs Grubhub: Ease of Use
Which app is easier to use? We evaluated both the number of steps necessary to place an order and the overall intuitiveness of the mobile app.
From the very beginning, Grubhub is easier to use. We especially like how the app doesn’t require you to immediately create an account before you can browse available restaurants. You begin your order by inputting your delivery address. From there, you can see a list of available restaurants and browse menus. Only when you go to check out do you have to create (or sign in to) an account.
For both apps, you’ll be able to view an estimated delivery time before placing your order. Time estimates will vary based on your city, the time, and your distance from the restaurant. You also have the option to pay with a variety of standard options such as credit cards and debit cards, or more innovative options like Venmo and Android/Apple Pay.
For what it’s worth, both apps have equal 4.5-star ratings on the Google Play Store. On the Apple App store, Grubhub has a higher rating, with 4.8 stars to DoorDash’s 4.3. These ratings are based on many reviews, so they’re a fairly accurate representation of what people think of these apps.
DoorDash vs Grubhub: Delivery Fees
Food delivery isn’t free, but is it more expensive with Grubhub or DoorDash? In general, Grubhub is the cheaper option. This is because you only pay the delivery fee set by the restaurant; you don’t have to pay any additional fees to Grubhub itself.
With DoorDash, in contrast, you pay a delivery fee to the company as well as a service fee to the restaurant (in some cases). This can make delivery charges go quite high in some cases.
While Grubhub does tend to be cheaper, note that their partner restaurants often have minimum order amounts, which can cause you to pay more than you want. This especially true if you’re ordering for just one person.
DoorDash vs Grubhub: Restaurant Options
In terms of available partner restaurants, the two apps are equal. Both have worked to form partnerships with purveyors of popular foods in the cities where they operate. While Grubhub has more restaurants available overall, this is due to its larger geographic reach.
Within a given city, the two apps are going to have the same number (and variety) of restaurants for you to choose from. Of course, there’s a chance your favorite restaurant is available for one service and not the other, but that’s up for you to discover.
DoorDash vs Grubhub: Customer Service
How does the delivery experience compare between Grubhub and DoorDash? Does one have better delivery drivers or more helpful customer service?
When it comes to customer service, Grubhub wins hands down. The main reason for this is that they have a customer support phone number that’s clearly available on their website. Furthermore, they have a prominent live chat button and overall are more transparent about their customer support options than DoorDash. Oh, and did we mention their support is 24/7?
DoorDash, in contrast, just has a support email address available, and even that is difficult to find (we had to visit third-party site GetHuman to locate it). They have limited chat support available, but only if you have a specific order problem. You can’t just chat them directly via their website as you can with Grubhub. Here are some further tips about getting support from DoorDash.
Hopefully, of course, you’ll never need to contact customer support, but it’s good to know your options just in case you do have to. For this, Grubhub is without a doubt the winner.
Overall, Grubhub Wins
In this comparison of on-demand delivery companies, Grubhub is the winner. It beats DoorDash for its availability, ease of use, pricing, and customer support. This doesn’t mean you shouldn’t try DoorDash, too, however.
After all, it’s possible you’ll like the specific selection of DoorDash restaurants available in your city more than what Grubhub offers. Or, perhaps you’ve already maxed out the Grubhub promos available and want to get some discounts on another platform.
Both of these platforms are excellent options, consistently ranking top of the Android and Apple app stores for food delivery. Therefore, you can be confident with either service that your order will reach you the way you wanted it.
Brett Helling is the owner of Ridester.com. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Read more about Brett here.