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DoorDash vs Grubhub: Which Is Better?

Last updated: June 30, 2021
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a hand holding a mobile phone with the doordash logo and another holding a phone with the grubhub logo to demonstrate battle between doordash vs grubhub

There are now more food delivery apps to choose from than ever.

Whether it’s Uber Eats, Postmates, Seamless, Caviar, or even Amazon, the choices are endless for getting on-demand restaurant delivery of your favorite foods.

Among all these food delivery services, two stand out as veritable household names among those who love convenience: DoorDash and Grubhub.

But how do these two companies compare?

Which is better for when you’re feeling hungry?

We took a look, and now we’re sharing the results with you in this article.

DoorDash and Grubhub Comparison Criteria

For our battle of the food delivery giants, we choose several different things to compare.

In the following sections, we’ll compare each service based on the following:

DoorDash vs Grubhub: Availability

It doesn’t matter how wonderful a food ordering service is if it isn’t available in your area.

How do the two apps stack up based on this?

In terms of availability, Grubhub is the clear winner.

Not only does Grubhub have wider availability than DoorDash, but it has one of the largest market shares of any food delivery app, working with 85,000 local takeout restaurants in over 1,600 U.S. cities and London.

DoorDash, in contrast, is available in a few dozen U.S. cities and Canada.

So unless you’re trying to get food delivered up in the land of maple leaves, you’re probably going to have more luck with Grubhub.

DoorDash vs Grubhub: Ease of Use

DoorDash vs Grubhub: Which Is Better?

Which app is easier to use? We evaluated both the number of steps necessary to place an order and the overall intuitiveness of the mobile app.

From the very beginning, Grubhub is easier to use.

We especially like how the app doesn’t require you to immediately create an account before you can browse available restaurants.

You begin your order by inputting your delivery address.

From there, you can see a list of available restaurants and browse menus.

Only when you go to check out do you have to create (or sign in to) an account.

DoorDash vs Grubhub: Which Is Better

For both apps, you’ll be able to view an estimated delivery time before placing your order.

Time estimates will vary based on your city, the time, and your distance from the restaurant.

You also have the option to pay with a variety of standard options such as credit cards and debit cards, or more innovative options like Venmo and Android/Apple Pay.

For what it’s worth, both apps have equal 4.5-star ratings on the Google Play Store.

On the Apple App store, Grubhub has a higher rating, with 4.8 stars to DoorDash’s 4.3.

These ratings are based on many reviews, so they’re a fairly accurate representation of what people think of these apps.

DoorDash vs Grubhub: Delivery Fees

Food delivery isn’t free, but is it more expensive with Grubhub or DoorDash? In general, Grubhub is the cheaper option.

This is because you only pay the delivery fee set by the restaurant; you don’t have to pay any additional fees to Grubhub itself.

With DoorDash, in contrast, you pay a delivery fee to the company as well as a service fee to the restaurant (in some cases).

This can make delivery charges go quite high in some cases.

While Grubhub does tend to be cheaper, note that their partner restaurants often have minimum order amounts, which can cause you to pay more than you want.

This especially true if you’re ordering for just one person.

To save money on your DoorDash and Grubhub orders, check out our guide to DoorDash promo codes, as well as the official list of Grubhub promo codes.

DoorDash vs Grubhub: Restaurant Options

In terms of available partner restaurants, the two apps are equal.

Both have worked to form partnerships with purveyors of popular foods in the cities where they operate.

While Grubhub has more restaurants available overall, this is due to its larger geographic reach.


Within a given city, the two apps are going to have the same number (and variety) of restaurants for you to choose from.

Of course, there’s a chance your favorite restaurant is available for one service and not the other, but that’s up for you to discover.

DoorDash vs Grubhub: Customer Service

  • How does the delivery experience compare between Grubhub and DoorDash?
  • Does one have better delivery drivers or more helpful customer service?

When it comes to customer service, Grubhub wins hands down.

The main reason for this is that they have a customer support phone number that’s clearly available on their website.

Furthermore, they have a prominent live chat button and overall are more transparent about their customer support options than DoorDash.

Oh, and did we mention their support is 24/7?

DoorDash vs Grubhub: Which Is Best
Grubhub’s inviting, personal support options.

DoorDash, in contrast, just has a support email address available, and even that is difficult to find (we had to visit third-party site GetHuman to locate it).

They have limited chat support available, but only if you have a specific order problem.

You can’t just chat them directly via their website as you can with Grubhub. Here are some further tips about getting support from DoorDash.

DoorDash vs Grubhub: Which Is Best?
The extent of DoorDash’s consumer-facing support.

Hopefully, of course, you’ll never need to contact customer support, but it’s good to know your options just in case you do have to.

For this, Grubhub is without a doubt the winner.

Overall, Grubhub Wins

In this comparison of on-demand delivery companies, Grubhub is the winner. It beats DoorDash for its availability, ease of use, pricing, and customer support.

This doesn’t mean you shouldn’t try DoorDash, too, however.

After all, it’s possible you’ll like the specific selection of DoorDash restaurants available in your city more than what Grubhub offers.

Or, perhaps you’ve already maxed out the Grubhub promos available and want to get some discounts on another platform.

Both of these platforms are excellent options, consistently ranking top of the Android and Apple app stores for food delivery.

Therefore, you can be confident with either service that your order will reach you the way you wanted it.

View All Comments (7) Add A Comment

  1. AmyAmy Says:

    Thanks for this article. I’ve never used a food delivery service, yet, and am learning about them. Guess I’ll start with Grubhub.

  2. Sylentmana Says:

    Where I live DoorDash has more options, but GrubHub doesn’t deliver to the wrong house, realize their mistake, then turn off their app and cut off all communications. DoorDash pretty my stole from me to give my thief neighbor a free meal. I’ll never use their service ever again.

  3. Christopher Harper Says:

    Door Dash SUX!

  4. Anonymous Says:

    Ya now i will try it

  5. JanC Says:

    Interesting results – I tried a number of different restaurants, first on grub hub then on door dash (with the dash pass). Here is a good example: I ordered the exact same thing from Old Chicago which I’ve always thought was overpriced but I wanted italian food and haven’t been impressed with Pisanos lately (so sad). So I ordered: Lasagna (meal w/free garlic bread) and Mozzerella sticks and 3 sauces (free). (Appetizer). The total on Grub Hub was a wopping $42 Dollars for one person!!! I quicky backed off of that one – oh delivery time – about 30 minutes

    So I tried out my new dash pass – I know I’m always paying from $5-$15 in fees so Dashpass at 9.99 a month (free for 30 days) seems like a good idea. The EXACT same order came to $31 (that savings just paid for my dashpass for a month and I’m still on my free trial) 30 minute wait time just like the other place. .

    I tried 4 other restaurants – mostly more upperscale ones and in EVERY case Doordash was cheaper. Now unless they have really great lasagna I’ll probably never order from Old Chicago (never cared for their pizza and the fact that everything on their menu is very high fat and ridiculously over-priced. I REALLY wish these food delivery services could include alcohol but obviously since they can’t really tell the age of the person ordering (I guess they could request ID at delivery and tell you that BEFORE you order that they are) There are a couple of restaurants that have the BEST sangrias. And I’d love a Beer once in a while. I recommend both get to work on that problem and both the services AND the restaurants will make money (liquor is the biggest money maker on the menu). Then the Restaurants that have slim margins (10-15%) might actually make money for a change – there is no way I can see that a restaurant can make money in having somebody else deliver their stuff. It’s too bad. I’m going to go make a Margharita. Since I have it on hand. Better hurry – they are on their way!!! Oh I’ve placed 4 orders with DoorDash and only one with GrubHub – both had excellent service but Hu Hots left off my salad once and they could just refund me. They aren’t allowed to open the stapled packages to make sure everything is there. That’s another big glitch in this system. I wanted my damn salad – not a refund. But I’m sure there is a hygenic reason for doing this – i don’t want everybody breathing on my food.

  6. Josh Norton Says:

    Uh, GrubHub explicitly charges separate delivery and service fees. Even if you’re a GrubHub+ member and you’re over the delivery minimum to have the delivery fee waived, you’re still charged a separate service fee. (Which is obviously separate from the driver’s tip, mind.)

    I’m currently looking at an in-progress order with an extra 19% service fee and trying to figure out why they’re trying to extort that on top of my GrubHub+ payments.

  7. JSsdfsd Says:

    In my area Grubhub is the loser. Both these services really come down to the drivers in your area and in the Vancouver, WA area DoorDash is vastly superior to Grubhub and their idiot drivers who do things like show up without the food.

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