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Track Grubhub Order: 5 Easy Methods To Stay Updated

Last updated: November 20, 2021
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vector graphic that shows a smartphone and the screen displayed when you track grubhub order

If you have ever placed an order on Grubhub, you will see that there are multiple methods for tracking your order.

We will provide you with a guide detailing the five simple ways you can track Grubhub order.

Instead of ordering directly from a restaurant that provides its own delivery, Grubhub will show you exactly where your order is in real-time.

Have you ever ordered a meal when you are really hungry, and you want it to come as fast as possible?

With the ability to track Grubhub orders, you will know whether or not the restaurant or driver delayed your food delivery.

Seeing that your food delivery is only minutes away will likely keep you from getting too hangry!

Please keep reading to find out the five easy ways you can track your Grubhub order.

Does Grubhub Let You Track Your Order?

Grubhub definitely allows you to track your order. Best of all, you can track exactly where your food delivery item is on a map.

Did it leave the restaurant?

You’ll know right away.

Is it half an hour away or five minutes away?

You’ll see where it’s located by looking at the streets on the map.

As previously mentioned, there are at least five ways to track Grubhub order.

Let’s keep reading to learn about the different methods available.

How to Track a Grubhub Order

You can take multiple steps to track where your Grubhub order is in the chain of command.

Did it get picked up at the restaurant? Is the delivery driver halfway down the street?

You can find out the answer using any one of five ways to track your food delivery order.

If one way doesn’t work, the others may provide you with the answer you’re looking for.

The main ways to track a Grubhub order include:

  • Grubhub notifications
  • Map tracking
  • Contacting the restaurant
  • Contacting the delivery driver
  • Grubhub tracking statuses

Track Using Grubhub Notifications

Grubhub sends out Track Your Grub notifications through text messaging or by email to provide you with delivery estimates on when the driver will deliver your food, according to The Verge.

Grubhub will notify you when the food is ready for pick up.

The Grubhub notifications will then note when your food has left the restaurant and then provide estimates based on traffic and how quickly the delivery driver is making their way to your location.

Lastly, you’ll receive a notification when the driver delivers the food to your door.

Track Using Maps

The Grubhub mobile app also has map functionality showing you where your order is and how far the delivery driver is from your residence.

Essentially, Grubhub maps will tell you the status of your order by helping you track down where the food delivery driver is located.

When you’re looking at the mobile food delivery app, you can click on “My Grubhub” and then click on “track” to get to the map functionality.

Then you will see the location of the delivery driver on the map.

Furthermore, when the driver is only 10 minutes away from Grubhub users, they will receive another notification.  

Track Manually by Contacting Restaurant

Is the map functionality not working? Or are you not receiving notifications from Grubhub?

If so, you can also quickly and easily contact the restaurant or a delivery partner to find out if your order has gone out for food delivery.

You can find the restaurant’s contact information and any delivery partners when you open up your food delivery order on the Grubhub delivery app.

Once you’ve got the contact information, you can either send a text message to find out the status of your delivery or give them a call.

Track by Contacting Delivery Driver

You can also contact Grubhub drivers in case you can’t access the map functionality on the food delivery app or you’re not receiving notifications via text or email.

On the Grubhub app, you’ll find the contact information of the delivery driver.

However, food delivery drivers may not be able to text you back quickly when they’re driving, as they’ll need to stop at a safe location before responding.

Yet, if you see on the map that the driver is at the restaurant, you can text to see if there are any delays at the eatery.

Or you may see that the driver has made it to your residence, but you cannot find them. If so, you can text the driver to see where your order is.  

Grubhub Tracking Statuses

The last way you can find out where your Grubhub order is through Grubhub tracking statuses.

You can go to the website tracking-status.com or click here.

Here, you’ll only need to put in your Grubhub Order Tracking number in a website tracker system to check where your food delivery is and obtain an estimated delivery time.

So if the other tracking systems aren’t working, you can give this tool a try.

Does Grubhub Notify You When Your Order is Delivered?

Yes, Grubhub sends out text messages or emails when your food delivery order is at your residence and delivered.

If you are not receiving any notifications via the Grubhub mobile app, you may need to turn off the “Do Not Disturb” feature or turn off any apps in the background of your mobile device.

You can also turn off “battery saver” mode or turn on your cellular data while ensuring WiFi is turned off.

What Happens If Your Grubhub Order Doesn’t Come?

If your Grubhub order doesn’t show up or it’s late, then you’ll need to reach out to Grubhub customer support by calling them via phone at this number: +1 (877) 585-1085.

Once you reach a customer care representative, explain the problem regarding your food delivery order.

Let them know if it hasn’t arrived or if it arrived very late.

Now, you can also request a refund.

The last step is just waiting until Grubhub sends you an email with an answer regarding your refund.  

Troubleshooting Grubhub Tracking Issues

If something is going wrong with tracking your Grubhub food delivery order or your delivery is taking too long to show up, you may need to take some steps to troubleshoot these issues.

Below, we discuss the reasons your tracking notifications or mapping feature may not be working and how you can solve the problems.

Why Can’t I Track my Order?

Multiple things may go wrong and make it impossible for you to track your delivery order.

If you aren’t receiving any notifications, you may have the “Do Not Disturb” function on or the “battery saver” mode on.

You’ll have to turn off both to ensure notifications start working. If your map functionality isn’t working, then your Grubhub driver may have issues on their end. Grubhub drivers need to turn on their settings to align with the following:

  • “Cellular Data” should be “On”
  • “Location Settings” should state “Always”
  • The “Background App Refresh” should say “On”

Grubhub Delivered to Wrong House

If you found out that the Grubhub driver delivered your food to the wrong house or residence, then you can take a few different steps to get your food to your home.

First, you should try to contact the driver to see if they can pick up your meal from the wrong address and deliver it to the right place.

If you can’t contact the driver, you’ll need to call customer support (877- 585-1085) and report the problem to get a refund.

Grubhub Says Delivered But Not Here

Grubhub users have sometimes seen the mobile app state that the driver delivered the food, but it was not at the door.

Often, this might be because the driver left the food at the wrong address.

The solution is to try calling the restaurant to see if the driver picked up the food.

If the driver picked up the order, then contact the driver to see what went wrong.

You can also get a refund from Grubhub.

Frequently Asked Questions

vector graphic that shows a smartphone and the screen displayed when you track grubhub order

Does Grubhub do refunds?

Yes, Grubhub will listen to your issue and then send you an email outlining whether you will receive a refund or not.

If the driver did not deliver your food or delivered it much too late, then you’ll get a refund.

All you need to do is call +1 (877) 585-1085 to get a refund.

Can Grubhub leave food at the door?

During the pandemic, contact-free delivery has become a more common request among UberEats or Grubhub users.

You can request that the Grubhub driver leave your food at the door, in your lobby, or in another part of the delivery location.

Conclusion

Now that you know the five top ways you can track your Grubhub order, it’s time to get on the mobile app and order some lunch or dinner!

Before you know it, you’ll be enjoying a delicious meal in the comfort of your own home.

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