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Turo Cancellation Policy: Fees, Terms, and How To Cancel

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Key Takeaways

  • Cancel Turo rentals through the app for a full refund if done 24 hours in advance.
  • Cancellation fees apply if done within 24 hours; amount varies by booking length.
  • Turo offers full, partial, or no refunds based on cancellation timing and conditions.
  • Hosts receive compensation for guest cancellations, depending on trip length and notice.

Can I Cancel a Rental on Turo?

Yes, you can cancel a Turo rental through the app before your trip begins.

Turo’s cancellation policy is designed to be flexible, allowing cancellations directly via the app without the need to contact customer support.

However, if upon arrival the car is dirty, smelly, or unsafe, do not check in—instead, call Turo customer service for assistance.

To avoid fees, cancel your Turo trip at least 24 hours in advance for a full refund, including all fees. For bookings made less than 24 hours before the trip starts, you have a one-hour grace period to cancel without penalty.

Cancelling with less than 24 hours’ notice results in a charge—equivalent to one day’s rental for longer bookings or half a day’s rental for shorter ones.

Remember, if the car’s condition is not up to standard due to cleanliness or safety concerns, contact Turo customer service instead of cancelling through the app.

Turo Cancellation Fees

When booking a vehicle on Turo, the full trip cost is charged in advance. If you cancel your reservation outside the free cancellation window, Turo deducts a cancellation fee from the pre-paid amount, without adding extra charges.

This fee varies, ranging from half to a full day’s trip cost. For no-shows without prior cancellation, Turo issues a partial refund but retains 75% of one day’s rental for trips under two days and the cost of two days’ rental for longer bookings.

Will I Get Refunded for a Cancellation on Turo?

Turo provides refunds for canceled trips, initiating the process as soon as a trip is canceled.

The refund remains in your Turo account for 24 hours, offering a chance to rebook another vehicle. If not rebooked within this window, Turo starts the refund process.

An instant refund option is available through the cancellation email for those needing immediate access to their funds, with refunds typically appearing within 3-10 days, depending on your bank.

When Full Refunds Apply

You are eligible for a full refund if you cancel at least 24 hours before the trip starts. Bookings made less than 24 hours in advance have a one-hour window for cancellation to receive a full refund.

If the car wasn’t cleaned before pickup, a full refund is also available, but you must contact customer service before checking in. Full refunds are issued if the host cancels the trip or is a no-show 30 minutes past the scheduled pickup time.

When Partial Refunds Apply

For trips two days or less, Turo withholds half a day’s rental rate but refunds the rest, including any additional fees (like the protection plan or young driver fee) and half of the delivery fee.

For trips longer than two days, Turo keeps one day’s rent and refunds the remainder of the trip’s cost and additional fees, along with half of the delivery fee.

No Refunds for Early Returns

Turo does not provide refunds for early returns. If you wish to return the car early, you must adjust your trip through the Turo app by contacting the host. The host must approve the new end time for any potential refund.

Exceptions and Cancellation Fee Waivers

Turo considers exceptions for refunds under special circumstances, such as flight delays or lost luggage. Contact customer service with your situation to see if an exception can be made.

Cancellation fees are waived if you cancel and rebook with the same host within 24 hours, with Turo keeping the funds in the app to facilitate this process.

How to Cancel a Trip on Turo [Tutorial]

Open your Turo app. Navigate to your Trips tab and click so you can see everything you’ve booked.

Find the right trip, select the option to modify it, and then cancel. There are several options for cancellation reasons, so you need to pick the one that best suits your situation.

The trip will still show up on your tab, but it’s now marked “Canceled.” If you don’t see it labeled as such, try the process again and make sure it goes through.

What Happens When Turo Cancels on You?

When Turo cancels a trip, it’s often due to an inability to verify the identity of either the host or the guest, as part of their commitment to safety and fraud prevention. This policy ensures that all parties involved are protected.

If a host cancels a trip for any reason, or if they do not show up within 30 minutes of the trip’s scheduled start time, Turo steps in to refund guests in full.

This safeguard is designed to mitigate any inconvenience and maintain trust in the platform’s reliability.

In the event of an unexpected cancellation, Turo is prepared to assist guests in finding a suitable replacement vehicle from a trusted host.

Guests have the option to rebook or receive a full refund if a satisfactory alternative isn’t available, offering flexibility in response to unforeseen changes.

There are scenarios where a host might request a guest to cancel the trip. While guests can choose to comply, especially if it’s within the timeframe that allows for a full refund, they are not obligated to do so.

Guests have the leverage to request that the host initiate the cancellation, ensuring they receive a full refund and the host bears any applicable cancellation fee.

Occasionally, Turo may have to cancel trips themselves if they encounter verification issues with either the host or guest.

In these instances, to uphold the platform’s safety standards, Turo will cancel the trip and issue a full refund, reaffirming their dedication to the security and satisfaction of their user base.

Frequently Asked Questions

Can I return my Turo rental early?

Yes, you can return your Turo rental car early, but that doesn’t mean you’ll get any money back.

If you’re giving the car back early to cut down on the cost, you must clear it with the host first.

Request a shorter trip through the app and, when they accept it, you can return the car and get some of your rental fees returned.

What if I can’t return a car because of government policies or COVID-19?

Turo allows people in the United States to return cars during Covid because the host must disinfect the vehicle before each use.

Guests aren’t responsible for cleaning the car in keeping with Covid concerns.

All you need to do is ensure you don’t leave a big mess, or else Turo charges you a cleaning fee.

Do Turo Hosts Get Paid for Cancellations?

Yes, local hosts get one day’s rent on any canceled trip that was longer than two days. Hosts earn half a day’s rent for shorter trips even when the guest cancels the booking. When a guest is a no-show, the host needs to report them within 72 hours, or they won’t get any money for the booking.

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