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Turo Cancellation Policy: Fees, Terms, and How To Cancel

Understand Turo's cancellation policy to avoid potential fees before canceling your peer-to-peer car rental. This article details the process and terms for Turo rental cancellations.

Can I Cancel a Rental on Turo?

Yes, you can cancel a Turo rental through the app before your trip begins.

Turo’s cancellation policy is designed to be flexible, allowing cancellations directly via the app without the need to contact customer support. However, if upon arrival the car is dirty, smelly, or unsafe, do not check in—instead, call Turo customer service for assistance.

To avoid fees, cancel your Turo trip at least 24 hours in advance for a full refund, including all fees. For bookings made less than 24 hours before the trip starts, you have a one-hour grace period to cancel without penalty.

Cancelling with less than 24 hours’ notice results in a charge—equivalent to one day’s rental for longer bookings or half a day’s rental for shorter ones.

Remember, if the car’s condition is not up to standard due to cleanliness or safety concerns, contact Turo customer service instead of cancelling through the app.

Turo Cancellation Fees

When you reserve a vehicle on Turo, the trip cost is charged upfront. If you cancel your booking, any applicable fees are deducted from this pre-paid amount—Turo doesn’t add additional charges.

a vector graphic showing the different Turo fees that customers must pay

Fees for Cancellations Outside of Cancellation Window

If you cancel beyond the no-fee cancellation period, you will be charged a fee that ranges from half a day to a full day’s trip price.

Fees for Turo No-Shows

In cases where you do not show up for your rental without prior cancellation, Turo will issue a partial refund.

However, they retain a significant portion of the trip cost due to the lack of notice—75% of one day’s rental for trips under two days, and the equivalent of two days’ rental for longer reservations.

Will I Get Refunded for a Cancellation on Turo?

Yes, Turo refunds trips due to cancellations.

After you cancel a trip, the funds stay available on Turo for 24 hours.

They’re available in case you need to rebook a different ride.

If you don’t use the funds within 24 hours, Turo starts issuing the refund.

Some people know they will not rebook and need the money back immediately.

In this case, you can select an instant refund option from the cancellation email.

Depending on your bank, it might take anywhere from 3-10 days for the refunded money to appear in your account.

vector graphic showing a Turo commercial host in front of their Turo rental vehicles

Full Refunds

Turo grants full refunds for any trip canceled 24 hours before it begins.

If you book less than 24 hours in advance, you have one hour to cancel and get a full refund.

You can also get a full refund if the car wasn’t cleaned before pickup.

You can’t check in before contacting customer service.

Otherwise, they’ll think you accepted the vehicle as-is.

The last way to get a full refund is if the host cancels the trip or is a no-show.

They have 30 minutes to bring the car to you before Turo cancels your booked trip and will issue a refund.

Partial Refunds

The amount of money you get in a partial refund depends on the length of the booked trip.

If it was two days or less, the company would withhold half of one day’s rental rate.

They give you back the rest of the rental fee, plus extra expenses like the protection plan or young driver fee.

They also return half of the delivery fee.

For trips longer than two days, Turo keeps one day’s rent.

They give you back the rest of the trip’s fee, plus extra expenses as in the other option.

As with shorter trips, the company keeps half of the delivery fee.

No Refunds

Turo doesn’t give refunds for early returns.

You can’t give the car back before the deadline and expect any money back.

The only way to adjust your trip is to contact the host through the Turo app.

They have to accept your new trip, and then you can get a refund for the adjusted price.

Exceptions to the Refunds Above

Turo knows there are circumstances beyond your control.

Maybe you can’t get to the car in time, or perhaps you don’t even have an opportunity to access the app to cancel.

The company offers refund exceptions in the case of a flight delay, lost luggage, or other special circumstances.

If you find yourself unable to access your Turo rental or cancel it in time, contact customer service with your reason to see if they can make an exception.

Does Turo Ever Waive Cancellation Fees?

Yes, if you cancel a trip and rebook with the same host within 24 hours, you won’t pay any fees.

Turo leaves the cancellation funds in the app for this exact reason.

It’s simple to rebook if you already have the money in your account.

How to Cancel a Trip on Turo [Tutorial]

Open your Turo app. Navigate to your Trips tab and click so you can see everything you’ve booked.

Find the right trip, select the option to modify it, and then cancel.

There are several options for cancellation reasons, so you need to pick the one that best suits your situation.

The trip will still show up on your tab, but it’s now marked “Canceled.”

If you don’t see it labeled as such, try the process again and make sure it goes through.

What Happens When Turo Cancels on You?

Turo sometimes cancels trips if they cannot verify the host’s or guest’s identity.

They want to keep everyone safe and prevent fraud, so they’ll make executive decisions for some cancellations.

vector graphic for the turo cancellation policy blog post header

1. Guest Trips Canceled by Hosts

Sometimes a host needs to cancel a trip, so Turo refunds all costs in this case.

The same is true if the host is a no-show, meaning they don’t arrive within 30 minutes of the trip’s start time.

2. What to Do If a Host Cancels on You

When you face an unexpected cancellation, Turo can help you find a similar car from a trusted host.

You get a full refund if you don’t want to rebook or can’t find anyone else.

My Turo Host Asked Me to Cancel a Trip – What Do I Do?

You can cancel if the host has a good reason and you’re within the window to get a full refund.

However, this is just being nice; it’s not mandatory.

You can make the host cancel, so you’re sure to get a full refund, and they’ll have to pay a fee.

Troubleshooting: I Didn’t Cancel, and Neither Did My Host. What Happened?

Sometimes Turo cancels trips if they can’t verify the host or guest.

To keep everyone safe, they cancel the entire trip and issue a full refund.

Frequently Asked Questions

If you still have some questions, learn more about getting a rental car from Turo with these answers.

Can I return my Turo rental early?

Yes, you can return your Turo rental car early, but that doesn’t mean you’ll get any money back.

If you’re giving the car back early to cut down on the cost, you must clear it with the host first.

Request a shorter trip through the app and, when they accept it, you can return the car and get some of your rental fees returned.

What if I can’t return a car because of government policies or COVID-19?

Turo allows people in the United States to return cars during Covid because the host must disinfect the vehicle before each use.

Guests aren’t responsible for cleaning the car in keeping with Covid concerns.

All you need to do is ensure you don’t leave a big mess, or else Turo charges you a cleaning fee.

Do Turo Hosts Get Paid for Cancellations?

Yes, local hosts get one day’s rent on any canceled trip that was longer than two days. Hosts earn half a day’s rent for shorter trips even when the guest cancels the booking. When a guest is a no-show, the host needs to report them within 72 hours, or they won’t get any money for the booking.

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