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Uber Eats Merchant Support: 3 Ways Restaurants Can Get Help

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Uber Eats is the pinnacle of food delivery in the United States.

It allows consumers to order food from their favorite restaurants that typically wouldn’t offer a delivery service or provide them with the chance to try new and local restaurants they may not have heard of before.

As a restaurant, becoming a merchant with the delivery platform, Uber Eats opens your business up to even more business.

Even those who don’t want to leave their house now can eat your delicious food from the comfort of their home while you still reap the benefits of money and happy customers.

With any peer-to-peer service, issues will arise where you need help from customer support.

Uber Eats offers their customers and couriers support when needed, but what about their merchants?

Regardless of the issue you’re experiencing, you can receive support from Uber Eats in three ways as a merchant.

Does Uber Eats Have Merchant Support?

Yes! Uber Eats offers merchant support for all of the restaurants registered on the platform.

The platform provides merchant support while you’re signing up for Uber Eats as well as continued support for any issues that may arise during your time delivering with Uber Eats.

You can access merchant customer support via the tablet they send you (if applicable) and through your online merchant portal.

What Does Uber Eats Merchant Support Do?

Uber Eats merchant support is there to assist you with various issues that may come up throughout your time working with them.

Merchant support is there to mitigate any problems before they become more significant issues.

This is especially important on the technical side.

If you’re not receiving orders correctly, this needs to be handled so you can conduct business.

Besides helping with customer service issues, merchant support is there to help you grow your business and learn how to be successful.

How Do I Contact Uber Eats Merchant Support?

Whatever the reason you need to get in touch with customer support from Uber, there are three ways to do so as a merchant.

Having three different options for getting the answers you need is beneficial because you can try all avenues and decide on the best one for you in the future.

vector graphic showing delivery drivers coming and going as part of the Uber Eats Merchant program

Uber Eats Merchant Portal

While you’re probably aware of all the information that the merchant portal offers, like managing when items are in or out of stock, customer profiles, and more, you can also reach someone about problems that are occurring.

Logging into your merchant portal is one of the best and easiest ways to handle any problems you’re having.

This method is ideal for any current orders that are in your queue.

Uber Eat Merchant Email

Another great way to contact Uber Eats customer service is to reach out via email.

You can reach a representative by emailing [email protected].

You’ll want to put in the subject line the general issue and then elaborate further in the body.

You’ll want to make sure they know what merchant you’re with and what your concern is as detailed as possible so they can better assist you.

You should hear back from someone in merchant support within 24 hours, but depending on the issue, it can take longer.

Uber Eats Merchant Phone Number

After you start accepting Uber Eats orders at your restaurant, if you’re experiencing issues with placed orders, you can contact customer service by calling or texting 1-833-275-3287.

That is one of the available phone numbers for Uber Eats support, so you’ll need to follow the prompts for merchant customer service.

Why Would I Need to Contact Uber Eats Merchant Support?

You may need to reach out to Uber Eats merchant support for reasons that don’t solely revolve around issues with current orders.

Some of the reasons you can reach out for help include:

  • Order support to manage orders or help with live orders
  • Technical support for your Uber Eats tablet
  • Help with your account and menu
  • Assistance with taxes and payment questions
  • Marketing materials and questions about growing your business

There are also support options for those interested in learning more about Uber’s acquisition of Postmates Inc. means for merchants.

Pros and Cons of Uber Eats Merchant Support

As with everything in life, there are pros and cons to everything.

Uber Eats restaurant partners are lucky to have their own customer support that doesn’t interfere with the customer support that drivers and customers can use.

Below you’ll find the main pros and cons of using Uber Eats merchant support.

Pros of Uber Eats Merchant Support

Utilizing Uber Eat customer service while acting as a merchant is smart.

They offer many resources you’ll need as a merchant on the platform.

Before signing up, these are the significant pros you’ll want to consider:

  • Access to support for any questions regarding food orders
  • Help with tax statements and invoices come tax season
  • Merchants have a separate support team from drivers and customers
  • Multiple channels for getting the help you need

Cons of Uber Eats Merchant Support

There aren’t many cons to using Uber Eats merchant support, but there are a few worth noting before you sign up:

  • You’ll rarely get to speak to a live person
  • Wait times for responses can vary greatly

BONUS – Uber Eats Merchant Success

If you want to set yourself and your business up for success while working with Uber Eats, there are a few things that you can do.

Uber Eats does a great job of ensuring all their merchants have the tools they need to succeed.

When a restaurant or other merchant on the app is successful, it reflects positively on Uber Eats as a whole and that specific restaurant.

Order a Welcome Kit of Uber Eats Marketing Materials

When you sign up and are approved to work with Uber Eats as a merchant, one of the best ways to set yourself up for success is to order their marketing materials.

Uber Eats will send out collateral like coupon codes for free delivery and other material to get the word out that your restaurant is now available for delivery on the app.

Having these materials is an excellent way to let your community know that you’re now in a partnership with Uber Eats.

They’ll also assist you with creating deals that will appeal to the customer base in your area, which will draw in more business.

Become a Delivery Pro With Uber Eats Merchant Academy

When you sign up to be a merchant with Uber Eats, you’ll have access to their merchant academy.

Here, you’ll learn all about how to succeed and the timeline you can expect when first starting on the platform.

You’ll learn how to create the menu for Uber Eats and how to adjust it as necessary.

You’ll be able to understand the ins and outs of the Uber Eats platform, which can help you bring in more customers via the app.

The merchant academy can help you learn how to market your business better, build relationships with customers, and more that’s worth looking into when you become a merchant.

The academy offers lessons geared towards specific roles within the business.

You can take lessons as a store owner, manager, or marketing employee.

There are six lessons total, making this an efficient way to learn how to be successful.

The best part is that Uber Eats is constantly evolving, so they’ll update their merchant academy as they see fit.

How to Sign Up for Uber Eats as a Restaurant

Signing up to be a restaurant people can order from Uber Eats is easy.

To start, you’ll need to visit their website and then enter all the information required.

The site asks for information like the store name, the address of the store, your first and last name, and an email address.

You’ll then need to enter what type of merchant you are.

You can choose a restaurant, florist, pharmacy, or whatever merchant suits your situation.

Uber Eats will review the information and then get back to you within a few days with their decision to add you to the platform or not.

Most people are approved and accepting Uber Eats orders in as little as three days!

However, depending on how many other merchants they need to go through, it may take longer.

Another factor that will make your approval take longer is if you have multiple locations you want to add to the platform.

Wrapping Up

Signing up as a merchant with Uber Eats is a great way to drive business to your restaurant.

Utilizing the food delivery service will bring more money to your restaurant by giving customers a chance to enjoy your food without leaving home.

While working with Uber Eats as a merchant is a great thing, issues sometimes arise when you need to speak with customer service.

UberEats merchant support is a great tool that answers all your questions about orders and offers you methods to succeed while operating on their platform.

Whether you reach out to Uber Eats merchant support via phone, email, or the merchant portal, you’re bound to have a prompt response to whatever question you may have.

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