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How To Use Grubhub: Payments, Orders and More

Last updated: January 16, 2022
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vector graphic showing a hand holding a smartphone running the grubhub app and wondering how to use grubhub

Over the past few years, food delivery services have become more mainstream, and Grubhub is just one of many options.

No longer do you need to leave your home to enjoy your favorite restaurants–with Grubhub, you can have food at your door just by using a smartphone app.

However, people who are new to these sorts of apps may feel unsure where to begin.

So if you’re wondering how to use Grubhub, here’s everything you’ll ever need to know.

How Does Grubhub Work?

Using Grubhub is pretty simple.

If you’re familiar with other delivery services such as Uber Eats or Doordash, the process is very similar.

But if you’re new to using food delivery apps, they can seem a bit intimidating.

Fortunately, using Grubhub may be more appealing than you think.

The first step to using Grubhub is downloading their app.

Or, if you don’t have a smartphone, you can visit their website on your desktop.

Once you create your account, you can choose from a variety of restaurants in your area.

Select one to place your order.

Then, a driver will bring your food to your home.

Still have questions?

Read on as we go into more detail.

What Can I Order Using Grubhub?

With Grubhub, your options can vary depending on your location.

One great thing about Grubhub is that you can get delivery from restaurants that don’t normally offer it.

So if you find yourself craving Taco Bell but don’t want to leave the house, Grubhub can save you the hassle of waiting in the drive-thru.

To find out what you can order on Grubhub, you’ll want to visit the website or app and enter your location.

From there, you can find out which restaurants in your area have chosen to partner with Grubhub.

How Much Does it Cost to Use Grubhub?

The price of using Grubhub varies depending on what you order and where you live.

The majority of the cost will go towards paying for your meal.

In addition, most restaurants will also charge an additional service fee–fortunately, that fee is only $3.99.

There is also a delivery fee, which will vary depending on how far the restaurant is from your home.

You’ll also want to give your driver a tip–at least 20% is a good rule of thumb.

How to Save Money Using Grubhub

While using Grubhub can save you a lot of time and trouble, the cost can add up over time.

Fortunately, there are some ways to save a little money when using this food delivery app.

Use a Promo Code

A great way to save some money when using Grubhub is to use a promo code.

You can get these codes from apps like Groupon or other coupon services.

If you’re lucky, you may also receive one in the mail or an email from a friend.

Once you get a promo code, simply enter the code in the designated box during the checkout process, and you’ll get a discount on your order.

Sign Up for Grubhub+

If you plan to use Grubhub regularly, you may want to consider signing up for Grubhub+.

You will need to pay for this membership every month, but it will allow you unlimited free deliveries and even some exclusive awards, so it can pay for itself over time.

You can also get a month-long free trial, so you won’t have to pay a cent until you decide you enjoy the service.

Or, you can use it for a month and simply cancel it when you’re done–the choice is yours.

How Do You Pay When Using Grubhub?

There are three main ways you can pay using Grubhub: credit cards, gift cards, or cash.

Simply select whichever payment option you’d like to use when you’re on the checkout page.

If you’re using a credit card or gift card, the checkout page will guide you through that process.

When paying with cash, you can simply hand it to the Grubhub driver when they arrive.

How to Use Grubhub: Step-By-Step

Looking for a thorough, step-by-step guide on how to use Grubhub?

Here’s the whole process from start to finish.

Creating a Grubhub Account

The first step is to create your Grubhub account.

You’ll need to either download the app on a mobile device or visit the website on your desktop.

Once you click the “sign up” button, the website will take you from there.

You can sign up with Google or Facebook to make the process a bit quicker.

Bear in mind that you need to be at least 16 years old to use Grubhub.

Browsing Food

Once you’ve made your account, it’s time to start browsing food.

The Grubhub app will show you a list of restaurants in your area that are open and partnered with Grubhub.

Adding Items to Cart

After you’ve chosen the restaurant you’d like to order from, you can start adding items to your cart.

When you see an item you’d like to order, click on it.

A menu will pop up, allowing you to make customizations, such as adding sauces or sides.

Once you’ve finished, you can click “add to bag.”

Placing Order

Now that you’ve ordered everything you need, it’s time to place the order.

There will be a small bag-shaped icon in the top right corner of the page or app.

Click it, and then click “proceed to checkout.”

Checking Out

Before you make your payment, you’ll want to review your order to ensure that you’ve gotten everything you need.

After that, you can put in your preferred form of payment, and you’re ready to click “place order.”

You’ll get an email or text confirming your order shortly afterward.

Waiting For Delivery

Now that you’ve placed your order, all there’s left to do is wait.

Be sure to get your cash ready if you did not pay online.

When your driver arrives, Grubhub will send you an email or text alerting you.

Taking Delivery of Food

If you’ve chosen the no-contact option, you can simply pick your order up from your porch once the driver leaves.

Otherwise, you will want to meet them at the door to receive your meal–and pay in cash, if that’s the option you chose.

Completing Order + Tipping Your Driver

Once you’ve received your meal, consider leaving a rating on the Grubhub app.

You’ll also want to give your driver a tip for their hard work, if you didn’t do that during the initial order–simply revisit your order to add or increase your tip.

Other Important Things to Know

We’ve covered all of the basics of Grubhub, but there may still be some questions on your mind.

Here are a few more important things to know.

vector graphic showing a hand holding a smartphone running the grubhub app and wondering how to use grubhub

How to Use Grubhub Credit

Some workplaces have implemented a line of credit with Grubhub.

This is an effective way to keep employees motivated and give them easy access to meals; alternatively, it can be a great way to cater meetings or events.

If this sounds like something that would benefit your workplace, you’ll want to get a Grubhub Corporate account.

When you set up a line of credit through their services, you’ll pay for everything through one monthly invoice.

Employees who plan to use this service will have a separate Grubhub account for their workplace.

You’ll receive an email when your employer sets up the corporate Grubhub, which will then lead you to the signup process.

Aside from that, it’s not much different from ordering meals as you normally would.

How to Use Grubhub Gift Cards

If you’ve received a Grubhub gift card, there are two different ways you can go about using it.

The first way is to redeem it beforehand, which will have the credit available on your account next time you make an order.

First, go to the “my Grubhub” page.

Then, click on “gift cards.”

There will be an option to “redeem gift cards,” and the app will guide you the rest of the way from there.

Alternatively, you can activate your Grubhub gift card during checkout.

You can do this when you choose your form of payment; click “add a gift card” or “pay with a gift card,” depending on which version of Grubhub you’re using.

After that, you’ll have to enter the code on the gift card to finish activating it.

How Does Grubhub Work for Drivers?

If you’d like to earn some money working for Grubhub, becoming a driver is pretty easy.

To apply, you’ll want to visit their page for Grubhub Drivers.

There are perks for working for Grubhub, too, including special employee discounts, so consider giving it a try.

How Does Grubhub Work for Restaurants?

To show up on the Grubhub website, a restaurant will need to partner with Grubhub.

Signing up is free, and will make your restaurant more accessible to customers.

So if you’re a restaurant owner looking to increase business, consider partnering with Grubhub today.

Frequently Asked Questions

Still have questions about using Grubhub?

Here are the answers you seek.

Can I Cancel a Grubhub Order After Placing It?

If you’ve decided you no longer want your Grubhub order, you can still cancel it.

Just make sure you do it as soon as possible to avoid any inconvenience.

First, visit the Grubhub page or app.

Then, go to “see all orders” if you’re on desktop, or “orders” on the mobile app.

There should be an option to adjust or cancel your order–click the latter, and type in your reason for canceling if applicable.

Technically, this is all you need to do if you want to cancel your order.

But to make things a little bit easier on the restaurant, you may also want to call them to let them know you’ve canceled it as well.

How Late Does Grubhub Deliver?

Grubhub will deliver any time of day or night as long as the restaurant you’re ordering from is open.

So if you’re craving some McDonald’s at 2 AM, Grubhub can bring it right to your home.

While it’s not a requirement, we recommend tipping your drivers a little bit extra when ordering Grubhub late at night.

Driving at these hours can be a bit more taxing, so a generous tip can make a driver more likely to claim your order.

Can I Request a Specific Driver on Grubhub?

If you had a good experience with a particular driver in the past, it may feel tempting to request that same driver again.

However, when ordering with Grubhub, you can not request a specific driver.

Only Grubhub delivery drivers can choose which patrons they will deliver to.

How Can I Contact Grubhub Customer Service if I Have an Issue?

Before you contact Grubhub customer service, be sure to check out their help page.

They may have a quick solution to any issue you might have.

However, if you need to speak with customer service, there are two ways to get in touch.

If you’d like to speak to someone over the phone, you can call their customer service phone number at 1-877-585-7878.

Alternatively, if you’d prefer to speak with customer service online, you can connect with a worker using the chat option on their website.

Final Thoughts

Grubhub is a convenient way to enjoy meals from your favorite restaurants from the comfort of your home.

Using this app is pretty easy, too, especially after you’ve done it a few times.

And with the Covid 19 pandemic, it can come in handy for at-risk individuals or people in quarantine who are low on food.

Not only can Grubhub save you time, but it can save you a little money, too–especially when you take advantage of subscriptions such as Grubhub+ or use promo codes.

So next time you find yourself craving a quick meal but don’t want to leave the house, consider signing up for Grubhub–you may be glad you tried it.

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