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How Does Grubhub Work? How To Use Grubhub [Step-By-Step]

Craving some food? Explore how to use Grubhub seamlessly, set up an account, order food, and have it delivered to your doorstep with no issues

Key Takeaways

  • Download Grubhub app, sign up with email or social media, and set delivery address.
  • Browse restaurants, select food items, add to cart, and review minimum order requirement.
  • Choose payment method, apply promo codes for discounts, and finalize your food order.
  • Track order in real-time, receive via contactless delivery or in-person, and rate your experience.

Quick Overview of Using Grubhub

Grubhub is a convenient app that allows you to order food from your favorite restaurants. It offers several delivery options with multiple payment methods to satisfy every craving you have whenever you like.

Setting up an account and ordering food has never been easier . Follow the proper steps to register and confirm your account. After that, you can order food and might even be eligible for discounts.

This article will explain in detail how to use Grubhub from start to finish. So, let’s dive in.

How to Set Up a Grubhub Account

Grubhub is currently available in more than 4000 cities in the US and Canada. You can use the website or the phone app to place orders from your favorite restaurants. The app is free for Android and iOS users.

If you aren’t sure about downloading the app, you can first browse the website. It will allow you to check the available restaurants in your area to see if Grubhub is worth it.

This platform works differently when compared to DoorDash. DoorDash allows you to head to your favorite restaurant, make an order, and request a driver to pick it up for you. Grubhub is a delivery and takeout software that restaurants join to stack orders and manage payments. It’s like a marketplace for all restaurants, changing their availability based on location and peak hours.

Sign Up Process

Once you’ve downloaded the app, press the sign-up button to create your account. You can either sign up using your email address or create an account using your Apple ID or Facebook account. In this case, you won’t have to use a password as the app will be directly connected to your accounts.

Grubhub will ask you to enter information like your name, phone number, and delivery address. The address will determine your restaurant choices.

After that, you should set up your payment option. You can add more than one payment option and switch between them based on your preferences.

Finally, you should agree to the terms and conditions and press the sign-up button. Your account will then be ready to use.

How to Use Grubhub to Order Food

1. Browsing and Selecting Restaurants

The available restaurants will be determined based on the address you enter. You can have multiple addresses in your address book to switch between them, depending on your location. While using Grubhub, you can order from two different restaurants at the same time.

This platform offers multiple filters that allow you to choose between different restaurants. You can browse diners based on their location, rating, cuisine, or dish. There will also be some promotions or announcements that make ordering from some restaurants more appealing.

You can filter restaurants using certain words like “catering.” This will show restaurants offering this service on the menu to make your job easier.

Before you order from a restaurant, you can check the online reviews. This will give you an idea of how your order will turn out to be. People leave feedback after getting their food delivered from Grubhub, so check these reviews out before placing an order. If there are too many negative reviews, Grubhub might eventually remove the diner from the platform.

2. Placing an Order

After selecting the restaurant, you can browse the menu to select your favorite dish. Add items to your cart by pressing the add button, then continue browsing or proceed to check out.

Restaurants determine delivery minimums, and you’ll see the minimum in the cart. You’ll have to add items that amount up to the minimum to be able to place your order.

While placing your order, you can provide any special instructions as well. This includes adding or omitting an ingredient, or asking your driver for a specific setup if you’re placing a catering order, for example.

3. Payment Process

Grubhub allows you to pay for your order using your credit card, Apple Pay, Android Pay, PayPal, and eGifts. Most users choose to save their payment method for later payments. Plus, you can pay in cash but some restaurants won’t accept cash orders.

The app will update you about occasional promo codes and promotions that allow you to order your food at a discounted price. For example, Grubhub offers a special one-time discount for Amazon Prime members available for new Grubhub users. Users can also get special discounts on selected restaurants that change regularly.

Students can have free deliveries from off-campus restaurants, while there are usually occasional offers related to specific events and national holidays. Additionally, some restaurants offer specific discounts when people place multiple orders.

Grubhub+ Membership

If you use Grubhub regularly, consider paying for the Grubhub+ subscription. This is an exclusive membership plan that allows you to enjoy cancellation of the mandatory delivery fee , pay for lower service fees, get a 5% cashback on pick-up orders, and several exclusive offers and discounts.

You can also use the loyalty program points to get your food for a lower fee. This is a special rewards system that offers points and rewards to regular users with specific ordering milestones to reduce the overall cost of using Grubhub.

The referral programs will give you extra points to use while ordering food. You’ll be awarded these points when your friends use your referral link to place orders.

4. Tracking Your Order

Grubhub’s customers can track their orders in real time for any delays or issues. Although neither you nor your driver have access to each other’s phone numbers, you can press the chat button to start a conversation. Just press the button to open a chat window and talk to your driver directly if you have any questions or want to confirm that they’ve got your order.

The app will notify you once the driver has reached the diner and picked up your order. You will also receive a notification that your food is on its way.

If you feel your order is late, you can contact customer support. A representative will be in charge of tracking the order and will get in touch with the Grubhub driver handling it.

They will communicate your concerns and get back to you with updates. There could be a delay caused by the restaurant, or the driver might have faced some issues. If something goes wrong with your order, you will receive a discount code to use with future food deliveries.

5. Receiving Your Order

Providing a clear address and delivery instructions guarantees that orders will be delivered seamlessly.

Grubhub allows for a contactless delivery, where you can specify that the driver leaves your food at the reception or in the lobby. This a popular option, especially for people ordering food at their workplace. You can also meet the driver and accept your order in person.

Further, you can either include the tip in your order if you’re paying using a card, or you can pay it in cash. Even if you’re paying for your food using a card, you can still give your driver a cash tip to show you’re happy about your Grubhub experience.

While a tip isn’t mandatory, it represents a crucial incentive to Grubhub drivers. It also shows them that you appreciate their efforts. The suggested tip amount is about 20% of your order’s value, but some people can choose to pay more or less. You can tip your driver in the following cases.

  • You’re generally satisfied with the order you received.
  • The driver handled your order professionally.
  • The Grubhub driver went the extra mile by preparing and setting up your food as requested.
  • Your driver managed to handle a problem or a delay by the restaurant.
  • All your delivery instructions were carefully followed.

6. Reviewing and Rating Your Order

Reviewing and rating your order improves the Grubhub community and the whole delivery experience. You should write your feedback about the ordering process and how your food got delivered. You should also report any issues, whether they’re because of the restaurant or the delivery, but make sure that you explain if it was the driver’s fault.

Leaving honest and detailed feedback will help users who are browsing different restaurants, as they can avoid an unpleasant experience. Feedback can even help staff members improve their service to satisfy more customers.

While providing feedback, it’s crucial to explain what went wrong in detail. Avoid insulting the driver or the app because the purpose is to improve the service, not to get even.

Grubhub has a unique feature that guarantees you’ll receive the best service by using the platform. There’s a lower price guarantee if you can find a lower price for your order. The app will pay the difference and offer you $5 off your next order.

If your order is late, the app will compensate you. Plus, you’ll receive $5 off your next order through Grubhub.

Rating Your Driver

Ratings are important to Grubhub drivers and can affect their professional future. Drivers with higher ratings have a higher earning potential, so you should be careful with the rating you provide.

Drivers with low ratings aren’t given priority on the app and might even have their accounts deactivated.

Conclusion: Enjoying Your Grubhub Experience

Grubhub is one of the most convenient apps available to order food with no issues, as creating and confirming your account is pretty easy. There are multiple payment methods available and occasional promotions to improve your experience.

This platform is home to thousands of diners and restaurants you can browse to select your favorite dish. Multiple filters exist to help you find what you’re looking for, so check the app today, and you’ll definitely find a delicious meal.

Frequently Asked Questions

Do You Need an Account to Use Grubhub?

You can browse restaurants, check restaurants, and compare prices without an account. But you’ll need an account to place an order and actually have your food delivered.

What is Better: Grubhub or DoorDash?

DoorDash is available at more locations, but you have to make your order through the restaurant. Grubhub is like a marketplace for several diners and restaurants that streamlines the food ordering process.

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