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How To Upload & Change Instacart Profile Pictures

Did Instacart catch you off-guard when taking your first profile photo on the app? Here's our guide on how to change your Instacart profile picture.

Key Takeaways

  • Instacart requires a profile picture for ID verification and to show customers.
  • Customers see your picture, first name, and last initial, influencing their impressions and tips.
  • A good profile picture should be clear, taken in bright light, and show a friendly smile.
  • Change your profile picture via the Instacart app or by contacting customer service.

Can You Add an Instacart Profile Picture?

Yes, Instacart requires a profile picture for all shoppers.

This is part of the account setup process, where a selfie is taken and used both for identity verification against an uploaded ID and as the profile photo on the app.

Additionally, Instacart periodically requests selfies to compare with the profile picture to confirm the shopper’s identity and prevent anyone else from shopping on behalf of the account owner.

Do Customers See Your Instacart Profile Picture?

When a customer views your account on Instacart, they’ll see your profile picture, first name, and last name’s initial.

Seeing your photo can help customers identify you when you arrive at the delivery location.

As such, uploading a decent photo or selfie can get you better first impressions as a delivery person.

It might even get you more tips from people and good customer feedback.

How Do You Change Your Instacart Profile Picture?

There are two ways to update your account’s profile photo: upload your picture from the Instacart mobile app through your Instacart Shopper Profile or contact customer service.

When choosing a photo to upload, make sure it’s similar to the current photo on your Instacart dashboard. Doing so avoids the risk of getting deactivated on the app.

Here’s how to edit your profile photo from the Instacart Shopper app:

  1. Open the Instacart Shopper app on your phone.
  2. Tap the three lines in the upper left corner of the Instacart Dashboard to open the menu.
  3. Select Profile at the bottom of the menu and tap the Edit Profile button to open the link.
  4. Select the Edit button for your profile photo and upload a picture from your device through the image upload form.
  5. Save the changes.

This is the easiest way to change your Instacart profile photo, but some people might not see the option to edit images from their profiles.

If you’re one of the users that can’t upload a new profile picture, you can contact customer service for help. You can also email shoppers@instacart.com for a picture change request for your account.

Type the issue in the subject line as you compose your email. Then, enter your account details on the message, and attach the photo you want to use as a shopper picture.

Instacart Profile Picture Sideways

When uploading a new profile picture on the Instacart platform, it might appear sideways on the app. Unfortunately, it can be tricky to fix this issue.

With that in mind, you can re-upload your profile picture to Instacart and check if it still appears sideways. You can also take a new photo with a different orientation or size and see if it works.

If you’re getting the profile photo sideways despite re-uploading and trying different pictures, you can contact customer assistance for help.

Tips for a Good Instacart Profile Picture

Updating your current photo as an Instacart Shopper can result in good interactions with legions of shoppers.

Here are a few tips to take a good profile image for your account.

1. Clear

Make sure the picture is clear and blur-free. After all, you want your customers to identify you from your profile photo.

Thankfully, you don’t need to invest in equipment to take clear photos of yourself for profile pictures. Instead, simply keep yourself and your phone still when taking a selfie to produce a good image without blur.

2. Bright

Aside from ensuring your profile pic is clear, we recommend taking a photo in a well-lit environment.

Using bright natural lighting allows you to take nice photos without spending on equipment. Taking a photo at a good angle inside a room with good lighting also works.

3. Friendly

Because your profile picture is one of the first things your customers see, it’s best to ensure it gives a good impression.

For example, appearing friendly in your picture makes people think you’re approachable and helpful. When taking a photo, smile naturally to appear friendly.

Frequently Asked Questions

Can You Hide Your Face on Your Instacart Profile Picture?

Instacart requires you to show your face in your profile photo so customers can identify you during deliveries. The app also needs it to verify your identity every once in a while.

What Happens When Instacart Rejects Your New Profile Photo?

If your new profile picture doesn’t match your old one, it may result in account deactivation. When that happens, contact customer service to recover your account.

How Frequently Can You Change Your Profile Photo on Instacart?

There’s no limit to how many times you can change your profile picture on the platform. However, try uploading images where you look similar to avoid problems.

Wrapping Up

Since your profile photo is one of the first things people see on your Instacart account, it’s best to use a decent picture to leave a good impression on customers.

Luckily, everyone can easily change their original profile picture from the Profile Settings or through customer service.

If you have more questions about profile pictures on Instacart or the app in general, leave a comment below.

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