- Lyft Customer Service Options
- Reasons to Use the Lyft Phone Number
- How to Call Lyft
- Frequently Asked Questions
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Lyft rides typically tend to go off without a hitch, but every once in a while you’ll need to contact Lyft support to resolve an issue. Having the Lyft phone number is something that will come in handy for both drivers and passengers alike.
But here’s the catch — Lyft doesn’t have a phone number for you to contact. With hundreds of thousands of rides given daily, it’s understandable that Lyft strays away from giving out a phone number for everyone to call. However, that doesn’t mean you can’t get in touch with them over the phone if needed.
Lyft Customer Service Options
Whether you use Lyft as a passenger, a driver, or both, there are a few ways you can contact the app for help.
While most of the time you’ll have a reliable ride with no problems at all, there are occasions when you may feel compelled to contact customer service and have your question or issue addressed.
To contact Lyft support, simply go to the Lyft Help Center (photo above) where you can submit your contact information, including:
- Email address
- Phone number
- Reason for request
Once the company receives your request, someone will get back to you as soon as possible.
Reasons to Use the Lyft Phone Number
While there are many reasons why you may want to contact Lyft customer support, we’ve curated this list of the primary concerns (with solutions) that commuters and drivers come across when using the app.
You’re Having a Problem With the Lyft Platform
If you’re a Lyft passenger and you’re having technical difficulties, the most efficient way to get help is to visit the Lyft Help Center. You can do this via the app on your smartphone or on your computer. Either way, you can browse through common issues (such as not being able to request a ride) and submit your request.
If you’re a Lyft driver who’s having an issue with the Lyft app, you have more direct phone support. The best thing to do is “call” Lyft and inform them of the problem right away.
While you could go to the driver-specific help page on the Lyft website, for faster help go to the Lyft Driver app’s Help tab and hit “Call Me.” You should expect a call from a customer support team member within a few minutes.
You Want to Dispute the Charges for Your Lyft Ride
Whether your Lyft account is connected to your debit card, credit card, or Google Pay, sometimes the payment situation can get a little muddled.
Maybe you thought you had updated your payment to pull from a gift card rather than your debit card. Or maybe you were charged incorrectly for your ride or the price was higher than you expected.
Whatever the issue, you want to dispute the charges for your trip and you want help now. While there is no direct Lyft phone number for you to call, that doesn’t mean you can’t get help. If you have a dispute or questions about charges, credit, discounts, or fees, simply go to Lyft’s Fees and Charges page within their Help Center and someone will get back to you.
You Left an Item in Your Rideshare Vehicle
If you forgot an item in the vehicle, the simplest way to recover a lost item is to directly contact your driver.
If you’re not able to reach your driver, Lyft customer support can help you connect with them. (Although keep in mind that Lyft doesn’t guarantee your items will be found or delivered to you immediately.)
Here’s how to get back your item:
- Open the Lyft app and tap the top-left corner menu
- Tap on “Ride history” and choose the ride where you lost your item
- Scroll to the bottom and choose “Find Lost Item”
- Tap “Call” to call the driver (Lyft masks phone numbers for privacy)
- Tap “Send Message” to text the driver in case your call goes unanswered
If it’s been more than 24 hours since your item was lost or your driver hasn’t responded within that time frame, you can reach out to Lyft’s Help Center so someone can assist you. If your lost item is recovered and returned to you, there will be a $15 fee to compensate for the driver’s time. (Drivers receive the full amount.)
You can check the our guide to Lyft lost and found for more details on how to retrieve a forgotten item.
You Have an Emergency Situation
Although it’s highly unlikely, accidents happen. If you get into an accident or have some other emergency situation during a Lyft ride, stay calm and call 911 if necessary.
Once you get your bearings and get to a safe place, contact Lyft’s Critical Response Line. You’ll confirm your phone number, tap the “Call me” button, and someone from Lyft’s support team will call you back within two minutes.
This 24/7 phone support from Lyft’s critical response team is available for the following urgent situations:
- Accidents — If you’ve been involved in an accident while driving with Lyft, then by all means contact support via phone. You’ll probably want the reassurance of speaking to a real person, as well as the more detailed guidance available via phone. If the accident is putting you or any passengers in immediate serious danger, always call 911 first.
- Safety incidents — Lyft takes safety very seriously. If a passenger is making you feel unsafe or uncomfortable, you have to ask the passenger or driver to cancel the ride (or cancel it yourself). While you can of course make note of a passenger that made you feel unsafe in the rating you leave them, you can also contact Lyft support via phone for further help. Always call 911 if a passenger threatens to harm you, attempts to harm you, or has harmed you.
- Citations — If you you are a driver and receive a citation related to picking up a passenger, contact Lyft support via phone for help resolving it. However, do note that Lyft’s official policy is that they will not be able to assist with citations or tickets that you incur “due to violating standard traffic laws.” For example, running a red light because a passenger in a hurry is never acceptable, even if you do it in pursuit of providing customer service.
Also, Lyft has a built-in 911 button on your app for both riders and drivers. When you tap it, the app will show your location and vehicle information so you can quickly share details with emergency dispatchers.
For all other situations, you’ll need to contact Lyft using their Help form. You’ll receive a response via the email that you have on file with the company. And, to reiterate, always call 911 in an emergency. Even if it’s a situation that also necessitates calling Lyft support, contacting emergency personnel should always take precedence in a true emergency situation.
How to Call Lyft
Let’s get this out of the way now: There is no direct phone number for Lyft. That is, you can’t call Lyft using your phone. They can call you, however, provided you give them your number. If you’re experiencing one of the three scenarios we discussed in the previous section, then your first step should be to visit this page: Report an accident, safety incident, or citation.
From there, tap or click on the button that says “Call Me.”
Once you’ve done that, you’ll be prompted to enter the phone number that you’d like Lyft to use to contact you:
Be sure to include your area code and double check that the phone number is correct. Then, tap or click “Call Me” one final time to initiate the calling process. You should receive a call from Lyft’s critical response team within a couple seconds to a couple minutes of initiating the call.
This is the method to use when you need immediate phone assistance. However, according to the Lyft blog, they also offer phone support for help with issues related to a specific ride. To get to this support option, first navigate to the “Earnings” tab in the Lyft app.
Then, tap “Get help.”
Finally, tap “Call Me.” A Lyft rep will return your call within two minutes. Because you’re navigating from within the app, there’s no need to enter your phone number.
Frequently Asked Questions
Now that you have more of a handle on how to connect with Lyft for questions and concerns, there still might be some lingering questions. Here are answers to common questions people have.
1. Why isn’t there a direct Lyft phone number I can call?
With such a massive network of independent contractors and riders throughout the United States, it would be overwhelming for Lyft to try to field the high volume of calls that would come in on a daily basis. That said, the company’s support team is available 24 hours a day, seven days a week to assist you.
2. Why is my customer service request taking so long?
While the Lyft help center will typically call you back within a few minutes of your request (whether you’re a driver or rider), be mindful that there are sometimes larger circumstances to consider. For example, during the coronavirus (COVID-19) health crisis, the company informed users that response times are longer than usual. To help keep things timely, Lyft asks users to please avoid submitting multiple requests.
3. Can I contact Lyft without using the app?
Yes, you can. While it’s best to log into the app where you already have your contact information stored, you can go directly to the Lyft website and contact the support team to address your issue.
4. Is phone support available to prospective Lyft drivers?
Maybe you’re excited about the prospect of becoming a Lyft driver, but you have some questions you want answered. However, phone support is only available to current Lyft drivers (and only for select serious situations). Don’t worry, though: If you want more information on how to apply to be a Lyft driver, check out our step-by-step guide.
5. Is Lyft phone support available in other languages?
Yes, Lyft phone support is also available in Spanish. The procedure for contacting Spanish language support is much the same as for English. Visit this page, and then follow the same steps as above.
Don’t Call Them, They’ll Call You
When it comes to the Lyft phone number, it can be frustrating not to have a direct line to get help with whatever issue you’re having as a driver or passenger. But even though you can’t dial a direct Lyft phone number, remember that it is still possible to connect with a real person and get the Lyft help that you need.
Whether you’re having a problem with the app, want to dispute charges, forgot an item in a vehicle, or have an emergency, help is available 24/7. For more information on the Lyft platform, be sure to check out Ridester’s extensive resources for Lyft drivers and Lyft riders.
Brett Helling is the owner of Ridester.com. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Read more about Brett here.