Uber Customer Service: Get Help [7+ Best Ways To Contact Uber]

Did you:

If you answered “Yes” to any of the above, or if one of the ten most annoying complaints on Uber apply to you, then you need to contact Uber support.

But many Uber users seem unclear about how to do so. It’s not their fault.

Since the company hasn’t made their “Get Help” options easily accessible, “How do I contact Uber?” is still one of the most asked questions among both drivers and passengers.

In this article, we’ll resolve the confusion. Read on to learn about the fastest and most effective ways to get in touch with Uber.

The best ways to contact Uber support

Jump to:

    1. Uber phone number
    2. The rider or driver app
    3. The official help portal
    4. Email Uber Support
    5. Uber Greenlight Hubs
    6. Social media
    7. Frequently Asked Questions

Let’s dive right in and take a look at each in more detail.

Video Summary:

1. Uber phone number

Uber riders and drivers have been asking for a way to call in and talk to someone directly, hence, making it our most requested method.

It may have been a plausible solution in the early days of the app. However, with millions of users and drivers using the platform, Uber hasn’t yet found a phone support solution that efficiently accommodates its massive user base.

Q: Does Uber have a customer support number?

A: Yes, Uber does have a 24/7 phone number that can be used to contact support representatives. Drivers and riders can use this number to get support for a wide range of issues. Support is available in both English and Spanish to all Uber driver partners in the United States.

To access phone support, all you have to do is:

  1. Open your Uber driver app
  2. Tap “Account”
  3. Tap “Help”
  4. Tap on the blue phone icon in the upper righthand corner
  5. Tap “Call Support”

Note that this feature is only available to Uber drivers. There is currently no general customer support number for Uber passengers. You may see other sites making this claim, but their information is incorrect.

Uber Critical Safety Response Line

In case of an Uber emergency, riders and drivers can call the “Uber Critical Safety Response” line to report the incident.

While this support number is not a replacement for 911, it’s a helpful way for riders and drivers to get urgent support. For example, if a driver did something illegal or placed the passenger in danger, then they could call the number to report the incident (once they were safe, of course).

When a caller dials in, they are routed to either a call center in Phoenix or one in Chicago. Support representatives deal with the issue at hand and provide the best course of action. The representatives are trained to call the appropriate emergency services if they deem the caller is in immediate danger.

It’s worth noting that you should not call in just to complain about your ride or report a list item. Please don’t abuse this number. It’s there for urgent matters, so please take that into account before making a call.

The number is (800) 353-8237 or (800) 353-UBER.

2. In-App Support

For most support issues where you need to speak to an Uber representative, the in-app support options are your best bet. The support feature available directly within the Uber app is one of easiest ways to get help and works for both riders and drivers.

The actual functionality of the in-app support varies, but the concept is mainly the same.

Uber passenger support

Uber has made it easy for passengers to contact Uber customer service representatives by incorporating a mini Help Center directly into the passenger app.

This Help Center is packed with information about all kinds of support topics like rides, Uber trip issues, lost items, driver sign-up process, how-to guides, and much more. They’ve essentially taken the help.uber.com section and packed it into the app.

Passengers can navigate to Menu > Help to access the help center. Once there, they will be presented with their most recent trip, as well as other helpful information about using Uber.

Uber Customer support through app

If there’s an issue with a ride, passengers can tap the “Report an issue with this trip,” then select one of the following:

Once the proper topic is selected, riders should provide as much detail as possible, and an Uber representative will reach out to help resolve the issue.

Uber Driver Support

Like the Uber passenger app, the Uber Partner app now has a Help section built right into it.

Uber drivers looking for support should navigate to Account > Help to gain access to support messages, trip and fare reviews, and other information regarding driving for the platform.

Uber Partner Customer Support

If a driver has experienced an issue, they’ll need to tap “Trips and Fare Review” and then select the trip in question.

From there, the driver will select from the following:

Our team has used this feedback system, and it’s definitely streamlined, intuitive, and comprehensive for when on the road.

If a rider or passenger’s request is outside the scope of the general topics listed within the app, then a trip to the Uber Help Portal may be necessary.

3. The Uber Help Portal (help.uber.com)

The Uber Help Portal is the quickest way for both riders and drivers to gain direct access to Uber customer support. The portal offers many answers to frequently asked questions. These include:

The information here is pretty basic, so expect to find cookie-cutter responses and general answers to common questions that many other riders and drivers have had.

One cool thing worth noting is that when a user logs in or selects a specific city, the information actually becomes personalized to that city. This helps to get refined, helpful answers from other drivers and riders in the area who have run into similar problems.

Visit help.uber.com to access the Help Center.

If a rider or passenger’s request is outside the scope of the general topics listed within the app, then a trip to the Uber Help Portal may be necessary.

4. Email Uber

The first three methods are the easiest way to contact Uber customer service, but another way that some users have found luck with is by sending an email to support representatives.

In the past, you could simply open up your email program and send an email to [email protected], then it would get filtered internally through their system as your request bounced from one rep to another. Eventually, you would get an answer to your problem, but oftentimes it would be very canned and likely just copied from the help portal.

This used to be the most effective way of contacting Uber, but as the number of customers and drivers has grown at an astonishing rate, this simply isn’t feasible as a first line of defense.

While you can still email Uber, it’s a bit more difficult and requires more than one step. You need to sign into your account online, select the trip you had an issue with, then explain the problem in as much detail as possible.

Want to email Uber? Visit our How to Email Uber Customer Service Guide for a step-by-step tutorial on how to do so.

5. Uber Greenlight Hubs

A Greenlight Hub is Uber’s answer to its rival Lyft’s Hubs. These Partner offices are a great way for drivers to get in-person support from Uber employees.

Whether a driver has a question about their account being deactivated, needs their vehicle inspected, has documentation questions, or wants to voice another concern, Uber staff maintains a bunch of local offices to get them back on the road.

But it can be frustrating if you have an issue that the office worker is not qualified to resolve, like billing. These are still issues that require the technical support that can only be accessed through the in-app support. Generally, offices can only help with resolving emergencies. They can also help you if you lost an item in an Uber vehicle or have a dispute with a driver.

The locations of local Greenlight Hubs vary with state and country, but they are available in more than 650 spots around the world. To find the hub nearest you, you have a couple option.

Your first option is to go to Howiuber.com/all-locations. All you have to do is enter your address, define the search radius, and the site will quickly pull up a list of local offices around you. This tool is only applicable to users residing in the United States.

Alternatively, you can also Google the phrase “Uber Greenlight Hub” followed by your city name to find relevant results. You should also be able to find office hours and locations on local partner websites if your city has one.

Here are links to a few Uber Greenlight Hubs in major cities across the country:

Uber also has rolled out an In-App Appointment feature that allows you to set up an appointment before visiting a Greenlight Hub.

To set up an appointment:

  1. Log in to your Uber account app
  2. Tap on “Visit us in person”
  3. Out of the list of locations, select the one most convenient to you
  4. Select a date and time
  5. Tap “SCHEDULE” to confirm your appointment

As of the most recent information on Uber’s website, this feature is only available to drivers in NYC and Los Angeles. The company claims the feature would “expand to the rest of the world throughout the summer,” though it’s unclear how widespread this effort has been.

To check if the scheduling feature is available in your city, follow the steps above.

6. Social Media

Uber is present on social media, but it’s a less reliable medium for one-on-one support. Social media is an effective way to find out news from Uber or to complain about problems with the rideshare company. However, it’s not so great for reaching a live person to speak to about specific issues.

Here are the social media accounts Uber currently maintains for general support issues:

  • Facebook — You can follow this page to get general information on the latest Uber features and updates. You can also contact this page via Facebook Messenger, though we don’t recommend it for support queries due to the amount of information you’ll have to provide compared to contacting Uber within the Uber app.
  • Twitter — This is Uber’s dedicated support Twitter account. You can send this account direct messages to get help. As with Facebook, however, it’s usually faster to use Uber’s in-app support.
    Social media can help you stay in the loop with Uber and find out things that you normally couldn’t from the app or the help portal, such as surge pricing updates and discount opportunities.

Social media is not necessarily a good way to reach Uber representatives, though. While it can be a great last resort, it’s not a surefire solution.

There is no guarantee that a page manager will respond to your messages, or even be able to help you if they do. Even when they do respond, it’s not the fastest way to get help compared to in-app or phone support.

How to Contact Uber FAQ

Before we finish this guide, let’s answer some common questions riders and drivers have about contacting Uber:

1. Does Uber have a customer support email address?

No, they do not. Uber used to have an email address that passengers could use to contact them regarding issues, but they discontinued it in favor of in-app support. While you’ll still find references to a customer support email in other guides to contacting Uber, such information is out of date.

2. Are Uber customer service jobs available in my area?

It’s possible. The answer to this question will vary based on your city. Uber job openings pop up all the time, especially as Uber expands into new markets and needs to increase its customer support operations.

Need for phone support representatives is confined to the cities where Uber has its call centers (Chicago and Phoenix). In this position, you’ll field inbound phone support requests and help customers with problem solving related to urgent issues.

As with all types of potential employment, job seekers should consult job boards for their city using sites like Indeed or Glassdoor. You can also Google the name of your city + the Uber job title that interests you.

3. Where can I lodge complaints related to my Uber service?

If you want to complain about being charged a cleaning fee that you didn’t deserve (AKA Uber Fraud) or a cancellation fee for a ride that never arrived (these issues happen), then you should do so using the in-app support featured discussed above.

Don’t use the support phone number for complaints unless it’s a serious, emergency issue. Social media is also not the approach we’d recommend, as it may take a long time to resolve your complaint (though making it public can be cathartic).

Get the Uber Support You Need

As you can see, Uber clearly expanded incredibly quickly and somewhat fallen short in its effort to provide quality support and customer service to users. However, there are still quite a few ways to contact Uber for problem resolution and get your questions answered:

  1. Call (800) 353-UBER – for emergencies ONLY
  2. Use the Uber partner or rider support features within the Uber app
  3. Visit the official Uber Help Portal
  4. You can email Uber customer service
  5. Find a local Uber office
  6. Reach out to Uber on Facebook or Twitter

Curious about the best way to contact Lyft? Check out our other guide.

Have a proven method that we missed? What do you think of the poll results? Leave it in the comments below!

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