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Getting An Uber Eats Server Error? Here’s What It Means

Last updated: November 16, 2021
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vector graphic showing a hand holding a mobile phone that is displaying an uber eats server error on the screen

When it comes to food delivery, Uber Eats is one of the largest go-to food delivery services.

This food delivery app allows people to connect with and order food from their favorite local restaurants.

But what happens when you get an error notification when placing your Uber Eats orders?

Is there anything you can do to fix these server errors?

Let’s take a look at what a server error means for Uber Eats and what you can do about the problem.

What is an Uber Eats Server Error?

An Uber Eats server error is an error that occurs when the servers running the Uber Eats application won’t process the requests it gets.

Without these requests being processed, no food order will go through.

This is because the servers that host Uber Eats connect you to the restaurants that you want to order food from. Uber Eats is an aggregator and transportation provider for these restaurants.

Rather than having their delivery crew, restaurants can get listed on Uber Eats and have Uber drivers deliver food.

This ecosystem relies on constant Internet connections.

Without the speed and reliability that come with a solid Internet connection, the system breaks down.

If this is caused by a server issue, such as server outages or defects, then there isn’t anything the customer or restaurant can do about the problem.

What Does It Mean When Uber Eats Says “Server Error?”

When you place a food order in Uber Eats, the application takes that data to the server to have it processed.

If the server isn’t able to process the transaction because of an issue with the server, it sends back an error message.

That error message will read as a server error since it was the server that couldn’t handle the order.

The good news is that this error message means that the issue didn’t come from something the customer or restaurant did wrong.

Instead, the issue comes from the Uber Eats food delivery app not being able to handle the order.

How Do I Fix an Uber Eats Server Error?

If the issue is on the server side of things, there isn’t much you can do to fix the error.

As the customer, you don’t have access to Uber’s servers or connection provider.

So, you won’t be able to go into the app and fix anything with the connection because of that fact.

You can try restarting the app or the phone to ensure the issue isn’t on your end.

Clearing out the Uber Eats application cache can remove the chance that the error came from a memory leak or memory error.

If the issue is from a server outage, calling Uber’s support phone number can help.

While the rep might not be able to tell you what is causing the issue, they might be able to help you place an order for delivery.

The rep can also explain the situation to you, helping you understand the problem and why it happened.

Also, while it is inconvenient compared to using Uber Eats, you can still call into the restaurant or order from their website.

While this won’t get you a driver to deliver the food to your location, you can still place a food order for pickup if you can spare a person to get it.

Other Types of Common Uber Eats Errors

vector graphic showing a hand holding a mobile phone that is displaying an uber eats server error on the screen

In addition to regular server errors, other messages can pop up when ordering on Uber Eats.

Here are some of the common error messages that folks will get when using the Uber Eats app:

“Oops Let’s Try That Again”

When this error message pops up, it is an indication that there was a connectivity issue between you and Uber.

This is the most common error that people get when trying to place an order on Uber Eats.

General connectivity issues are one of the most common reports of errors with the app.

If you’re getting this error, you could be in a place of bad connectivity.

If you can, move the device you’re placing the order with to a place with better connectivity, such as outdoors or near a window.

You can also try switching between your Wi-Fi and mobile data if you’re placing the order on a smartphone or tablet.

“Unknown Error Please Try Again”

When this error message pops up, it means that an unexpected error within the Uber Eats app happened.

Because of that error, the app can’t place your order until the error resolves itself.

The easiest way to solve this error is to restart the Uber Eats app.

That clears out the cache, or short-term memory, of the app where most of these issues come from.

If that doesn’t work, you can go into your Applications settings on your device and delete the cache there.

Restarting your phone can have the same effect while also removing any errors that might be caused by your phone’s short-term memory too.

“Internal Server Error”

When this error comes up, it’s a sign that the Uber Eats servers are experiencing a high amount of volume.

When the servers try to process more orders than they can handle, some orders can slip to the cracks and not be fulfilled.

To fix this error, you’ll just have to be patient. Wait a few moments and try to confirm the order again.

Eventually, the order should go through as the servers process through the backlog of other food orders.

“There was an Unknown Error With Our System”

When the Uber Eats service experiences a slowdown or an outage, it can cause this error to show up on your screen.

This error means that the issue isn’t with your device but instead on Uber’s end.

If the error persists, there could be an Uber Eats outage going on.

Though these happen rarely, server outages can occur from time to time.

Checking out social media platforms like Twitter or Facebook will let you see any official announcements about Uber outages.

What to Do If These Errors Happen to You

If an error message keeps you from placing your food order, it can be a frustrating experience.

While there isn’t much you can do to fix a server error, here are some steps you can take to ensure the issue isn’t on your end:

  • Try again: Hiccups can happen with the Uber technologies that run the app, so placing the order again might clear the error.
  • Restart your mobile phone or other device: Your Android device or iPhone may be having a service hiccup that you can clear by restarting the phone and placing the order again.
  • Wait for a moment: When the Uber app overloads with orders, you might have to wait a minute or two to have your order go through.
  • Contact Uber support: When all else fails, an Uber customer service rep might be able to explain the issue or help you place the order with the restaurant.

If you go through all these steps and still can’t place your order, then Uber Eats is most likely going through an outage in your area.

You’ll have to be patient to get your food through the mobile app.

Wrapping Up

An Uber Eats server error happens when something goes wrong with the Uber servers.

There isn’t much you can do to try to fix the problem if there is an outage.

But, restarting your phone and the application can help ensure that the issue is not on your end.

If you get an Uber Eats server error, then being patient or calling the support number are your best bets.

The server error will need time to resolve itself, so talking to someone about the problem and waiting can help you keep calm and possibly still get your food delivered.

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