Uber began in 2009 as a nontraditional cab company.
Over the years, it’s expanded to include multiple tiers of rideshare services, in addition to a grocery delivery service and Uber Eats, which enables you to order food from restaurants and have it delivered to your door.
Uber statistics help give a broad picture of what this company offers.
Overview of Uber Stats
The Investor page offers insightful information regarding Uber statistics.
The company is transparent about its income, net profits, employees, and more.
Number of Users Each Year
Uber has 118 million active users across all services.
The specific Uber app used varies depending on many external factors.
For example, during the pandemic, Uber Eats was much more popular than the ride hailing service.
Annual Revenue
Through ridesharing and delivery, Uber hit $11.1 billion worth of work in 2020.
By the end of 2021, that revenue reached $18.3 billion.
For Uber, that meant a net income of $892 million.
Number of Employees
Uber’s employee base splits almost 50/50, with half of the employees and drivers working in the United States and the other half working around the world.
There are an estimated 3.5 million drivers overall.
Number of Trips Completed
In 2021 alone, Uber drivers completed 6,368 million trips.
Even with the variety of delivery services they offer, their ridesharing still brings in the most money, with bookings increasing from 4.3% in 2020 to 5.1% in 2021.
Uber User Stats
Uber’s users vary across the years.
At first, the app was steadily growing in popularity, but the pandemic changed that and made it hard to be an Uber driver.
Many users pivoted from using the rideshare service to using Uber Eats for food delivery.
The usage statistics provide insight into these changes.
Number of Users Last Five Years
These numbers include Uber uses across platforms:
- 2017: 68 million
- 2018: 91 million
- 2019: 111 million
- 2020: 93 million
- 2021: 118 million
Daily Usage
At the end of 2021, Uber booked over 19 million trips daily around the world.
Monthly Usage
As of 2021, Uber reports 118 million monthly active users, up from 93 million in 2020.
Number of Drivers
By the end of 2021, Uber reported that it had 4 million people working as Uber drivers around the world.
Number of Riders
When 2021 came to a close, the company had over 90 million Uber riders tallied.
Number of App Downloads
Uber is the most downloaded app for both iOS and Android devices.
In 2020, people installed the app 95 million times.
With their monthly users increasing, it’s safe to say that the Uber platform downloads increased in 2021 and will continue doing so.
Uber Revenue Stats
Uber tracks their revenue extensively in its annual report.
They’re transparent about how much each aspect of the business makes, along with costs for marketing, research, administration, and general operations.
Revenue Last Five Years
Uber’s revenue over the last five years stayed consistent, with a brief interruption due to the pandemic.
- 2017: $7.9 billion
- 2018: $11.3 billion
- 2019: $14.1 billion
- 2020: $11.1 billion
- 2021: $18.3 billion
Considering most of 2020 had restrictions on ridesharing services, it’s impressive that the delivery side of Uber was able to make up much of the difference.
Uber Revenue by Type
Uber revenue varies depending on the type of service.
The company includes mobility (an Uber ride), delivery (Uber Eats), freight (Uber Freight), and other options.
At the end of 2021, the revenue was:
- Mobility: $7.5 billion
- Delivery: $8.3 billion
- Freight: $2.1 billion
- Other: $0.4 billion
Uber Revenue by Region
Uber operates around the world and breaks down its revenue according to region.
They have North America (US & Canada), Latin America (LATAM), Europe, Africa, and the Middle East (EMEA), and the Asian Pacific (APAC).
Here is the revenue breakdown by region at the end of 2021:
- US & Canada: $10 billion
- LATAM: $1.4 billion
- EMEA: $3.2 billion
- APAC: $2.7 billion
Uber Profit
By the end of 2021, Uber didn’t make a profit at all.
They had a loss of $0.4 billion.
This doesn’t mean the company is in trouble, though.
In fact, it’s just a necessary part of business as they acquire other companies in order to expand their scope.
This investment will pay off over time and they’ll begin making an annual profit before long.
Uber Trips Stats
Uber started as a rideshare service, and that remains its most popular offering more than a decade later.
Number of Trips Last Five Years
The number of trips taken via Uber has understandably fluctuated over the last five years.
Here’s the hard data:
- 2017: 3.79 billion
- 2018: 5.21 billion
- 2019: 6.9 billion
- 2020: 4.98 billion
- 2021: 6.3 billion
Despite the brief interruption of the pandemic, Uber seems to be maintaining popularity each year.
Uber’s share stats give you an idea of how they operate in markets around the world.
As of 2021, Uber has 71% of the rideshare market in the United States.
This share is more than twice that of Lyft, which only has 29%.
Uber operates in more than 85 countries around the world.
Besides the United States and Canada, these countries include:
- Australia
- Belgium
- France
- Germany
- India
- Japan
- Spain
As of 2019, Uber had almost 38% of the global rideshare market.
Even in countries Uber has left, they sell their service to a competitor in exchange for a stake in the company.
So while Uber doesn’t operate in Russia, it has a 37% stake in Yandex Taxi.
In China, Uber owns a 15% stake in Didi. Uber has a 19% stake in Grab in Southeast Asia.
Uber Customer Stats
Uber is a well-known brand, but that doesn’t mean that everyone who knows the name uses the service.
Find out about Uber customers and their loyalty.
Customer Loyalty
Uber came out first and was widely available, so it got many customers just because of its accessibility.
Lyft launched a few years later and expanded to cover much of the same market as Uber.
Therefore, both companies needed to have competitive pricing.
Customers are loyal to Uber because it’s been around longer and offers many extra services.
It’s also the best option to use outside of the United States because you can only find a Lyft driver in the US and Canada.
About 10% of Uber users book with either Uber or Lyft depending on pricing and demand.
But with most people calling ridesharing “getting an Uber” regardless of what platform they’re actually using, you can tell there’s a certain degree of loyalty and commitment to Uber.
Percentage of Customers With Membership
Uber One is a membership that gives customers benefits for an Uber car, Uber Eats, and grocery delivery.
You get a certain percentage of discount off rides and delivery for a monthly membership fee.
This membership is a combination of the Uber Pass, which offered ride discounts, and the Eats Pass, which eliminated delivery fees.
Now you get all the benefits of those two memberships at a lower monthly price.
Data suggests that over 5 million users had Uber Pass subscriptions.
Since Uber One is a new combination membership, there isn’t data available on how many users enrolled.
Uber Country Stats
You can book an Uber in many countries throughout the world.
Largest Markets in the World
Fun fact: You might expect an Uber driver in San Francisco to be working in one of the largest markets, since that’s where the company started.
But the most popular markets include several other big cities, excluding San Francisco.
The largest Uber markets around the world are in some of the biggest metropolises:
- Chicago
- Los Angeles
- New York City
- São Paulo
- London
The rides booked in these cities make up 22% of all Uber business.
Uber is the biggest rideshare provider in many countries, such as the United States, United Kingdom, Spain, Mexico, and France.
In the regions where they’re number one, Uber has more than 65% of the market share.
Those locations include:
- Brazil
- Chile
- Norway
- Sweden
In India, Uber has more than 50% of the market share.
Uber Employee Stats
The average Uber driver isn’t an employee of the company, so these stats refer to salaried Uber employees.
Number of Employees
Uber employs 29,300 people around the world.
About 54% of these Uber employees work outside of the United States.
Average Salary
The employment figure above refers only to salaried employees who work for Uber Technologies Inc.
Customer service representatives make about $35,000 a year.
Higher positions, like product managers and engineers, have an average base salary of $150,000.
Wrapping Up
Uber is a huge company that offers ridesharing, food delivery, and other services.
They’re transparent with their usage statistics so you can learn all about them.
Knowing Uber stats gives you an idea of the scope of this app.
