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What Are the Latest Uber Stats and Trends? A Deep Dive Into the Figures

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Uber Technologies began its journey in 2009 as a small San Francisco-based startup, quickly expanding into an international giant due to its revolutionary approach to ride-hailing.

As of 2024, it has moved its domain way beyond the ridesharing sector into several different industries, including food delivery, freight, and advertising.

Such a dramatic rise to the top opens a lot of questions—most of all, how is Uber making all that money?

To figure out the answer, we need to go under the hood and figure out the relevant Uber stats, such as customer demographics, revenue, market growth, and other relevant figures and trends.

In this article, we’ll share the key statistics and help you get a glimpse into its most current internal operations.

Uber: Basic Factsheet

To begin with, here are basic company facts about Uber:

  • Name: Uber Technologies, Inc.
  • Founded in: March 2009
  • Launched in: May 2010
  • Type: Public Stock Company
  • Industry: Transportation
  • Founders: Garrett Camp, Travis Kalanick
  • Key people: Ronald Sugar (Chairman), Dara Khosrowshahi (CEO)
  • Headquarters: San Francisco, California, U.S.

General Uber Statistics

Before moving on to a deeper look into various segments of Uber’s business, let’s take a glimpse at the key statistics as of Q3 2023.

  • Gross revenue: US$35.952 billion
  • Operating income: US$394 million
  • Net income: US$221 million
  • Total assets: US$35.949 billion
  • Total equity: US$9.358 billion
  • Total employees: 32,800

Uber Financial Trends

Numbers by themselves usually aren’t very telling, but bare data becomes much clearer when contextualized into a broader timeline. Let’s go over the key financial trends for the past several years.

Uber Revenue

Uber’s annual revenue has been seeing a steady climb over the past five years, with only a 14.32% decline in 2020 compared to 2019. This can be explained by the impact made on the ridesharing industry by the COVID-19 pandemic.

Still, the company made a sharp recovery in 2022, with an 82.62% revenue increase from 2021. This can be attributed to a surge of large-scale investments made after the pandemic in an attempt to get the company’s revenue back on track.

  • 2023: US$35.952B
  • 2022: US$31.877B
  • 2021: US$17.455B
  • 2020: US$11.139B
  • 2019: US$13B

Uber Revenue by Geographical Region

Uber has traditionally owed over half of its revenue to its business operations in the U.S. and Canada. However, there has been a noticeable expansion into foreign markets in the past couple of years, especially in the EMEA (Europe, Middle East, and Africa) region.

YearU.S. & CanadaLATAMEMEAAPAC
2022US$19.4BUS$1.9BUS$6.9BUS$3.4B
2021US$10BUS$1.4BUS$3.2BUS$2.7B
2020US$6.8BUS$1.3BUS$1.8BUS$1.5B
2019US$8.5BUS$1.9BUS$2.2BUS$1.2B
2018US$6.4BUS$1.9BUS$1.7BUS$1B
Note: At the time of writing, the 2023 data has yet to be publicly available.

Uber Revenue By Industry Segment

Uber is way more than a ridesharing service—it has expanded into delivery with Uber Eats and freight with Uber Freight.

Both of these newer segments generate an increasingly large percentage of Uber’s total revenue, with Uber Eats even overtaking the mobility segment in 2021. In fact, Uber Eats proved crucial for Uber’s post-pandemic recovery.

YearMobilityDeliveryFreight
2023US$18.43BUS$12.02BUS$5.51B
2022US$12.17BUS$10.39BUS$6.49B
2021US$6.15BUS$7.3BUS$1.36B
2020US$7.64BUS$2.17BUS$917M
2019US$10.09BUS$2.21BUS$637M

Uber Net Income

Despite Uber’s revenue being consistently high, the company has been operating at a loss for years, managing to turn the tide only in 2023, with the profits climbing into a very slight positive.

Still, low profits are a fairly regular occurrence for modern industry giants.

  • 2023: US$221M
  • 2022: -US$9.141M
  • 2021: -US$496M
  • 2020: -US$6.768M
  • 2019: -US$8.506M

Uber Gross Bookings

Uber’s gross bookings reflect how much money people are willing to spend on its services.

They have followed a steady climb over the years, which largely mirrors the pattern made by its gross revenue, with a slump in 2020 that can be attributed to the COVID-19 pandemic.

  • 2023: US$137B
  • 2022: US$115B
  • 2021: US$90B
  • 2020: US$57B
  • 2019: US$65B

Uber Market Share

Uber Technologies’ ridesharing (Uber) and delivery (Uber Eats) segments are global leaders in their respective industries.

Uber is the top ridesharing service in the U.S., with a 76% market share, and in the world, with 25%.

Uber Eats takes second place in the U.S., with 23% of the food delivery market share, behind DoorDash’s 65%.

Uber Freight has a modest market share in the freight logistics sector, with only 0.22% of the total share.

Uber Trips per Year

Mobility is the industry segment that started as Uber’s original focus and still rakes the most revenue compared to Uber’s other sources of income.

Therefore, the number of Uber rides being completed per year provides a good approximation of the company’s overall market reach.

As we can see from the figures, the total number of completed Uber trips is generally growing each year, with a fall in 2020 mirroring other figures from that year.

  • 2022: 7.6 billion
  • 2021: 6.3 billion
  • 2020: 5 billion
  • 2019: 6.9 billion
  • 2018: 5.2 billion

Note: At the time of writing, the 2023 data has yet to be publicly available.

Uber Employee Statistics

Currently, Uber employs a total of 32,800 people around the world, 57.5% of which are male and 42.5% female.

About half of the employee pool is located outside the U.S., with an average annual salary of $133,607 plus bonuses, or $64/hour.

These statistics aren’t reflective of Uber’s total workforce, though, as Uber drivers, who make up the bulk of the Uber worldwide workforce, usually aren’t counted as Uber employees due to their status as independent contractors.

This is one of the most controversial aspects of Uber’s business model, as it has raised concerns regarding labor rights.

Most of Uber’s full-time employees work in customer support, logistics, recruitment, sales, finances, and other sectors working behind the scenes to ensure that Uber’s operations run smoothly or expand the operations to create more revenue sources.

Uber Drivers Statistics

According to the most recent statistics, Uber drivers and couriers make up the huge majority of Uber’s workforce, with a total of 5.4 million independent contractors working as drivers, couriers, or both.

1.5 million drivers are based in the U.S., which is roughly 28% of the total number.

While the gender ratio of Uber drivers historically used to be heavily skewed toward men, the recent driver statistics are reflective of the ratio in the employee workforce, as 42.6% of Uber’s total driver pool in the U.S. consists of women.

As of the end of 2023, the average salary for Uber drivers is $38,995 per year, or roughly $19 per hour.

It’s a modest wage compared to the U.S. average national salary of $59,428/year. However, the salary doesn’t include the tips, which may add another $1–$4 per hour.

Drivers who are eligible to enter Uber’s premium Uber Black program make a considerably higher wage of roughly $32 per hour.

Despite the higher wage, the demand for Uber Black services is inconsistent, meaning that an Uber Black driver isn’t as likely to find full-time work without working at least several hours on the lower-paid, regular UberX service.

There’s a high attrition rate among Uber drivers, especially women. There’s a 75% attrition rate for female Uber drivers after a period of six months, compared to a 65% attrition rate for male drivers over the same period.

Only 11% of drivers have been driving for over three years. This largely has to do with the fact that most drivers see working for Uber as a part-time or temporary job opportunity rather than a full-time one.

Uber Users Statistics

Uber Eats’ revenue share is steadily approaching the revenue made by Uber’s mobility segment, which is a reflection of both services’ user numbers approaching each other.

Thanks to Uber’s reputation as a ridesharing platform and its clever way of using the Uber app to create awareness of the new service, Uber Eats was an instant success, drawing in a huge number of new customers.

As of the end of 2023, the combined active number of Uber users for all of its services is 137 million.

Here’s a breakdown of the total number of Uber users over the past five years.

  • 2023: 137 million
  • 2022: 122 million
  • 2021: 101 million
  • 2020: 55 million
  • 2019: 99 million

The COVID-19 pandemic proved to be a particularly dire hit for Uber’s user base, cutting its figures from 2019 almost by half. However, Uber successfully recuperated from the hit in 2021 thanks to investments in its food delivery segment.

Uber Membership

One of the biggest factors that helped Uber prop up its food delivery service was combining the two separate membership packages into a single one.

In November 2021, Uber Pass and Uber Eats Pass were combined into a single Uber One package, providing benefits for both services at an affordable price of $9.99/month.

As of the end of 2023, there are over 15 million Uber One members, which is about 11% of the total user base. Despite this, they generate 40% of Uber’s gross booking volume in its delivery sector.

Uber Eats User Statistics

Out of 2023’s 137 million total Uber users, about 88 million use Uber Eats. With approximately 900,000 restaurant partners available in over 10,000 cities worldwide, it’s easy for Uber Eats users to find just the right food they’re looking for.

Uber Customer Profile

Global Web Index conducted a large-scale survey of Uber customers in 2017 to help create a profile of the average Uber user.

Here are some major takeaways:

  • Age: 65% of Uber customers are in the 16–34 age group, 29% are in the 35–54, and only 6% are in the 55–64. The number of customers 65 and over is negligible, making Uber’s customer profile overwhelmingly young.
  • Gender: 52% of Uber users are male, while 48% are female, making the gender ratio highly balanced.
  • Location: 48% of Uber users live in suburban areas, 46% live in urban areas, and 6% are located in rural regions.
  • Income: 44% of Uber users belong to households with an average yearly income, 22% belong to the bottom 25% of earners, and 27% belong to the top 25%. 7% of users refused to give away their income specifics.

Wrapping Up

As one of the biggest technology giants in operations, Uber spans several industry sectors, with its food delivery segment steadily acquiring the same level of importance as its traditional mobility segment.

Such a structure makes it particularly important to carefully look at the inner workings of Uber due to the impact it has on the economy at large.

Fortunately, Uber makes its key statistics easily accessible to the public through regular reports. In this article, we collected and arranged the most important statistics for your convenience.

You’ll find the raw data useful in gathering insight into Uber’s business, no matter if you’re a regular user of any of Uber’s services, a prospective Uber driver, or an investor looking to invest in Uber stocks.

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