Amazon Flex: The Complete Driver’s Guide

Working as an Amazon delivery driver is an exciting opportunity to earn extra money on a flexible schedule. With a reliable vehicle, phone, and a willingness to work, you can earn a decent wage and make Amazon’s various delivery services possible.

Amazon’s independent contractor delivery program is called Amazon Flex. It’s a broad term that encompasses several different sub-services. The program is quite easy to participate in, with no special training or equipment necessary.

There are a few common questions that both prospective and current Amazon Flex drivers have about the program. We’ve created this comprehensive guide on driving for Amazon Flex to help answer them.

We’ve broken the guide down into the following sections to make it easier to find the answer to your questions.

Where Can I Deliver for Amazon Flex?

Amazon Flex is available in most large and medium U.S. cities. If you can get Sunday delivery, Same-Day delivery, or have groceries delivered through Amazon, then Amazon Flex definitely operates in your area. Here are just a few of the cities where Amazon Flex is available:

  • Seattle
  • New York
  • Los Angeles
  • Chicago
  • Indianapolis
  • Washington, D.C.
  • Denver
  • Miami
  • Nashville
  • Atlanta
  • San Francisco

That being said, the availability of part-time and full-time jobs in a given city fluctuates with the seasons and supply of drivers. Amazon tends to hire additional drivers late in the year to meet the holiday rush, but the need for drivers tends to slack off after that. The service also has a pretty low turnover rate, likely due to the pay being higher relative to other gig economy jobs.

To see a current list of cities with available Amazon Flex jobs, visit the official Amazon Flex Get Started page.

How Much Do Amazon Flex Drivers Make?

Amazon Flex pays drivers a minimum of $18 per hour. That number can go as high as $25 per hour during times of high demand (i.e., the holiday season). However, $18 is more typical, so don’t get too excited.

Still, those respectable earnings are both higher than the minimum wage and higher than what many other gig economy jobs pay. At the very least, it’s a good supplement to other delivery or transportation jobs.

To learn more about how much Flex drivers make, read our complete guide.

What Types of Amazon Flex Jobs Are Available?

Amazon Flex: The Complete Driver Guide

Though we tend to talk about working for Amazon Flex as one type of job, it actually breaks down into a variety of different deliveries. You’re eligible to do all of them as a Flex driver, and we encourage you to do so in order to maximize your earnings. Still, it can be useful to understand the different types of jobs before you start your first shift.

Amazon Flex breaks down into the following categories:

Amazon Packages

This involves picking up packages from the Amazon warehouse and delivering them to customers. Package delivery is the most straightforward. Just follow the Flex app’s instructions for where to deliver packages at each drop-off point.

Prime Now Delivery

Amazon Prime Now is a service that delivers items to customers in hours instead of days. These tend to be products that customers want or need under a particular time limit, such as chilled items or alcoholic beverages (though any item Amazon offers is a potential candidate for delivery). One major benefit of delivering for this service is that customers have the option to leave drivers a tip.

Amazon Locker Delivery

This is very similar to Amazon Packages, except you make the delivery to an Amazon Locker. These are essentially P.O. boxes that Amazon owns — convenient pick-up points like Whole Foods Market, 7-Eleven, or Rite Aid. Lockers make life easy for customers who’d prefer not to leave their packages on their porch.

Merchant Pickups

These involve picking up items from local delivery partners like grocery stores and clothing boutiques and delivering them directly to customers.

Amazon Restaurants Delivery

This is Amazon’s attempt to compete with other food delivery services. You’ll need to go to the restaurant, pick up the food, and deliver it to the customer. This delivery type also has the potential for tips.

Amazon Fresh

This is Amazon’s grocery-specific delivery service that enables consumers to order groceries from their local Whole Foods Market. This is similar to Prime Now delivery except it’s only available in select cities where a Whole Foods store is present.

For more detailed information about which types of Amazon Flex jobs are available, consult our complete guide.

What Are the Amazon Flex Driver Requirements?

While it’s not difficult to become an Amazon Flex driver, there are certain minimum requirements that you’ll need to meet. In brief, the requirements are as follows. You must:

  • Be at least 21 years of age
  • Have a valid U.S. driver’s license
  • Have a Social Security number
  • Pass a criminal background check
  • Have a bank account capable of receiving direct deposit
  • Have the minimum auto insurance required by state law
  • Have an iPhone or Android smartphone capable of running the Amazon Flex app

You should also understand the vehicle requirements you’ll need to meet to start making deliveries for Amazon. For Prime Now, delivery drivers can use any car that can safely get them from A-to-B.

When it comes to delivering orders for Amazon.com, you’ll need to have a four-door vehicle that’s at least the size of a sedan. You can also use SUVs, trucks, or vans as long as you have a cover for the bed of the truck. You won’t be able to use a smaller car or a truck that doesn’t have a bed.

You can even use a bicycle to make deliveries in select cities. If you’re in a city that accepts bike deliveries, your bike will need to be street-legal and equipped with a basket and a helmet.

For a further look at the Amazon Flex driver requirements, see our detailed guide.

How Do I Contact Driver Support at Amazon Flex?

There may come a time when you need to get ahold of Amazon Flex support. Maybe a customer claims they didn’t receive a package, even though you delivered it. Maybe you’re having trouble making a delivery to an apartment complex. Whatever the reason, Amazon Flex representatives are in place to answer your questions when you need assistance.

To contact support quickly, your best bet is to call the support phone number. The number is (888) 281-6901. A rep will get back to you as soon as possible to help you with your issue. For more information on contacting Amazon Flex support, see our guide.

How Do I Increase My Amazon Flex Earnings?

One of the benefits of being an independent contractor is that you’re in control of your earnings. If you want to earn more, you can work more or work more creatively. We recommend the latter approach, although a combination of both is necessary to reach your maximum earning potential.

There are two main ways to boost your Amazon flex income. The first is to pick up more delivery blocks. The more deliveries you make, the more you earn. For information on how to boost the number of delivery blocks you get, see our complete guide.

The other way to boost your earnings is to pick up delivery blocks that can get you tips. This means either Prime Now, Amazon Restaurants deliveries, or Amazon Fresh.

Of course, it isn’t enough to just get available blocks that have tips available. You also have to provide a high level of customer service. This comes down to being on time, being polite, and getting the order correct. As long as you do these things, you’ll have a much higher chance of a tip.

Start Your Amazon Flex Journey Today

Amazon Flex: The Complete Driver Guide - Get started

You should now have all the information you need to become an Amazon Flex delivery driver. Of course, Amazon Flex is just one of the many opportunities available. If you’re looking for other driving jobs that offer flexible hours and the ability to set your own schedule and be your own boss, then we suggest delivering for Postmates or driving for Uber and Lyft.