Amazon Flex: The Complete Driver Guide

Working as an Amazon delivery driver is an exciting opportunity to earn extra money on a flexible schedule. With just a reliable vehicle, phone, and a willingness to work, you can earn a good wage while making Amazon’s various delivery services possible.

Amazon’s independent contractor delivery driver program is called Amazon Flex. It’s a broad term that encompasses several different sub-services. The program is quite easy to participate in, with no special training or equipment necessary.

There are quite a few common questions that both prospective and current Amazon Flex drivers have about the program. To help clear them up, we’ve created this comprehensive guide to driving for Amazon Flex.

To make it easier to find the answer to the question you have, we’ve broken the guide down into the following sections:

Feel free to click on any of the links above to jump straight to the section that addresses your question.

Where Can I Deliver for Amazon Flex?

Amazon Flex is available in most large and medium U.S. cities. If you can get Sunday delivery, 1-Day delivery, or have groceries delivered through Amazon, then Amazon Flex definitely operates in your area. Here are just a few of the cities where Amazon Flex is available:

  • Seattle
  • New York
  • Los Angeles
  • Chicago
  • Indianapolis
  • Washington, D.C.
  • Denver
  • Miami
  • Nashville
  • Atlanta
  • San Francisco

That being said, availability of jobs within a given city fluctuates with the seasons and supply of drivers. Amazon tends to hire additional drivers late in the year to meet the holiday rush, but the need for drivers tends to slack off after that. The service also has a pretty low turnover rate, likely due to the pay being higher relative to other gig economy jobs.

To see a current list of cities with available Amazon Flex jobs, visit the official Amazon Flex Get Started page.

How Much Do Amazon Flex Drivers Make?

Amazon Flex pays drivers a minimum of $18 per hour. That number can go as high as $25 per hour during times of high demand (i.e., the holiday season). $18 is more typical, however, so don’t get too excited.

Still, that’s a respectable wage that’s both higher than minimum wage and higher than what many other gig economy jobs pay. At the very least, it’s a good supplement to other delivery or transportation jobs.

To learn more about how much Flex drivers make, read our complete guide.

What Types of Amazon Flex Jobs Are Available?

Amazon Flex: The Complete Driver Guide

While we tend to talk about working for Amazon Flex as one type of job, it actually breaks down into a variety of different jobs. You’re eligible to do all of them as a Flex driver, and we encourage you to do so in order to maximize your earnings. Still, it can be useful to understand the different types of jobs before you start your first shift.

Amazon Flex breaks down into the following categories:

  1. Amazon Packages — This involves picking up packages from the Amazon warehouse and delivering them to customers. It’s the most straightforward of the delivery types. Just follow the Flex app’s instructions for where to put the packages at each drop-off point.
  2. Prime Now Delivery — Prime Now is a service that lets Amazon customers get items delivered within hours instead of days. These tend to be items that customers want or need under a particular time limit, such as chilled items or alcoholic beverages (though any item Amazon offers is a potential candidate for delivery). One major benefit of delivering for this service is that customers have the option to leave drivers a tip.
  3. Amazon Locker Delivery — Very similar to Amazon Packages, except you make the delivery to an Amazon Locker. These are essentially P.O. boxes that Amazon owns, and they are located at points convenient to customers who’d prefer not to leave their packages on a porch.
  4. Merchant Pickups — These involve picking up items from local merchants (which could mean anything from a grocery store to a clothing boutique) and delivering them directly to customers.
  5. Amazon Restaurants Delivery — This is Amazon’s attempt to compete with other food delivery services. You’ll need to go to the restaurant, pick up the food, and deliver it to the customer. This delivery type also has the potential for tips.

For more detailed information about the types of Amazon Flex jobs available, consult our complete guide.

What Are the Amazon Flex Driver Requirements?

While it’s not difficult to become an Amazon Flex driver, there are certain minimum requirements that you’ll need to meet. In brief, the requirements are as follows:

  • Be at least 21 years of age
  • Have a valid U.S. driver’s license
  • Have a Social Security number
  • Pass a criminal background check
  • Have a bank account capable of receiving direct deposit
  • Have the minimum auto insurance required by state law
  • Have an iPhone or Android phone capable of running the Amazon Flex app

For a further look at the Amazon Flex driver requirements, see our detailed guide.

How Do I Contact Amazon Flex Driver Support?

There may come a time when you need to get ahold of Amazon Flex support. Maybe a customer claims they didn’t receive a package (even though you delivered it). Or maybe you’re having trouble making a delivery to an apartment complex. Whatever the reason, Amazon Flex reps are in place to answer your questions when you need assistance.

To contact support quickly, your best bet is to call the support phone number. The number is (888) 281-6901. A rep will get back to you as soon as possible to help you with your issue. For more information on contacting Amazon Flex support, see our guide.

How Do I Increase My Amazon Flex Earnings?

One of the benefits of being an independent contractor is that you’re in control of your earnings. If you want to earn more, you can work more or work more creatively. We recommend the latter approach, although a combination of both is necessary to reach your maximum earning potential.

There are two main ways to boost your Amazon flex income. The first is to pick up more delivery blocks. The more deliveries you make, the more you earn. For information on how to boost the number of delivery blocks you get, see our complete guide.

The other way to boost your earnings is to pick up delivery blocks that can get you tips. This means either Prime Now or Amazon Restaurants deliveries. Of course, it isn’t enough to just get available blocks that have tips available. You also have to provide a high level of customer service. This comes down to being on time, being polite, and getting the order correct. As long as you do these things, you’ll have a much higher chance of a tip.

Start Your Amazon Flex Journey Today

Amazon Flex: The Complete Driver Guide - Get started

You should now have all the information you need about becoming an Amazon Flex delivery driver. Of course, Amazon Flex is just one of many other opportunities available. If you’re looking for other driving jobs that offer flexible hours and good pay, then we suggest delivering for Postmates or driving for Uber and Lyft.