Key Takeaways
- Email DoorDash support for non-urgent complaints, expect a few days for a reply.
- Use the live chat for immediate issues; it’s available round-the-clock.
- Call DoorDash’s toll-free numbers for urgent and direct communication.
- Visit a local DoorDash office for face-to-face resolution or use third-party services.
Like any other food delivery and on-demand service, Doordash isn’t immune to hiccups.
Missing orders, refund issues, and payment errors, among others, are some of the problems DoorDash users complain about.
No matter if you’re using the platform as a customer, merchant, or delivery person, you may need to file a complaint with DoorDash at some point. Knowing where to file your complaint is essential.
Below are 5 practical ways to send DoorDash complaints that get responses.
5 Practical Ways to File Your DoorDash Complaint
While there may be several other ways to contact DoorDash customer support, the five methods below are your best shot at filing a complaint that receives a response. What option you should go with depends on your situation.
1. Send Your Complaints to DoorDash Email
Email is the most used communication channel on DoorDash. Users turn to it for specific and general inquiries, from questions about becoming a Dasher to inquiring about how DoorDash food delivery works.
If your issue isn’t urgent and you can wait 24-72 hours for a response, you should consider sending your complaint to DoorDash support via email at support@doordash.com.
When sending your complaint via email, you must be as specific as possible to get a helpful response. Clearly outline your problem in simple and direct language. Attach images and screenshots if necessary to avoid back-and-forth email threads.
Once you send your email, you’ll receive an automated confirmation message, meaning your complaint was received. You’ll have to wait a few days for DoorDash to reply.
The main problem with filing your complaint via email is that DoorDash receives thousands of emails daily. If your message doesn’t get lost in the shuffle, it may take forever to get a response.
2. Use the Live Chat Feature on the DoorDash App
If you have a time-sensitive complaint, such as a missing DoorDash order, the in-app live chat feature is the fastest way to get the company to attend to your complaints. DoorDash operates a round-the-clock live chat support service. Here’s how to start a live chat session on the app.
Open the app on your mobile device, click the menu icon at the top right, and select ‘Help’ from the available options.
Next, you’ll see a list of subjects. Select what’s relevant to your complaint.
After that, click on the ‘Chat with Support’ button. A chat representative will join you within a few seconds.
Interacting with a support representative in real-time makes it easier and faster to resolve your issue.
3. Call DoorDash Toll-Free Support Lines
Another effective way to file a complaint with DoorDash is to reach out via their active phone numbers. It’s a great option when you have a pressing concern and think that speaking with someone directly is best for your situation.
DoorDash operates two toll-free customer support lines:
- For Couriers and Customers: As mentioned on the DoorDash official support page, customers and delivery drivers can contact support via 855 431 0459.
- For Merchants Only: Restaurant owners can contact DoorDash with this phone number: 855 222 8111. You can see this on the DoorDash merchant support page.
When you dial this number, you’ll follow the automated menu prompt using your phone keypad. Select your issue, and the system will transfer your call to the right representative.
You may have to wait a few minutes while waiting for your call to connect. Your waiting time depends on the number of customers in the queue ahead. Avoid calling at peak hours, such as lunchtime, if you want your call to connect faster. Early mornings and late nights are the best time to call.
4. Visit the Nearest DoorDash Local Office
If your DoorDash complaint doesn’t get a response after trying the options above, taking your complaint to the nearest DoorDash office might help.
Instead of grinding over phone calls or back-and-forth emails, you can easily walk into an office and converse face-to-face with a staff member.
Headquartered in San Francisco, CA, DoorDash has offices in almost all states of the U.S. You can visit the local DoorDash office closest to you.
Be aware that local offices have specific operating hours. Check this page for a complete list of all offices nationwide. You can select your state and city to know the details of the working hours of the DoorDash office in the region.
Alternatively, you can mail your complaint to the headquarters using this address: 303 2nd St, Suite 800, San Francisco, California 94107, United States.
5. Use a Third-party Service to Escalate Your DoorDash Complaints
There have been several instances where users accuse DoorDash of ignoring their calls and emails, especially in cases of refunds.
If you find yourself in this situation, here’s some good news. Some companies can escalate your complaint to DoorDash Headquarters and have it resolved in no time. Examples of such companies are NoNoNo, DoNotPay, and Chargeback.
Be aware that these companies will charge you a small service fee, which might be more than worth it, depending on the severity of your complaint. You’ll also save yourself time and unnecessary headaches.
Wrapping Up
Now you know what to do when you encounter issues on DoorDash. When you have a time-sensitive complaint, live chat or a phone call is the way to go. If not, consider sending an email. Visiting DoorDash’s local office close by might resolve your issue more quickly.
If all efforts prove abortive, third-party companies can escalate the complaint to help you get faster redress.
