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Get Help With Getaround Customer Service

Last updated: December 12, 2021
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vector graphic showing a getaround customer service agent on the phone with a customer

The Getaround car-sharing app brings convenience into the lives of many car owners and drivers every day.

But when issues arise, people naturally expect support to be convenient too.

Whether you have an issue with a car you’ve just rented or need help to add your vehicle to the platform, there are several ways to get in touch with the Getaround customer service team and resolve your problem.

Here, we discuss several ways to get in touch with Getaround customer support, regardless of whether you are a renter or car owner.

How Do I Contact Getaround?

Below is a list of all the current ways to contact Getaround.

These methods work for both renters and owners, no matter where they are in the United States and Europe.

1. Getaround Phone Number

Getaround phone support is a fast and easy way to get help.

Depending on where you are calling from, callers in the US will not pay the carrier’s standard rates.

However, phone support is accessible through the Getaround app and only at certain times.

2. Getaround Live Chat

Unfortunately, the Getaround app does not provide a live text-based chat facility.

You can instead open up a support ticket.

3. Getaround Email Contact

Getaround has an email contact tacked within its privacy pages, yet they encourage drivers and owners to find answers through the knowledge base portal on their website.

4. Getaround Help Center

You can always try the Getaround Help Center if you have questions that aren’t urgent enough for you to make a call.

Ways to Contact Getaround Explained

When you rent out your car or looking for a car to run an errand, a little support is never too much to ask.

Whether you’re a renter or an owner, you can use the following contact information.

Getaround Phone Number

The fastest and easiest way to get help is through Getaround’s phone support.

GetHuman is a firm that keeps logs on Getaround customer support and waiting times.

According to the website, you may have to wait up to seven minutes before connecting you to an actual human being.

Like many brands within the gig industry, Getaround doesn’t promote its phone number.

However, it offers a nifty in-app way to contact customer service.

Getaround Emergency Contact Number

During an in-trip emergency, you can reach the Getaround Safety Agent using a phone but through the mobile app.

To do this, open the active trip page and tap the HELP button in the upper right corner of the screen.

A Safety Support option for calling Getaround will appear.

The app’s call support option is unavailable if you’re not on an active trip.

According to Getaround, this allows their customer support team to serve users with phone support when they need it most.

The phone line is available an hour before the rental and an hour after it ends.

For the Getaround 24/7 roadside assistance, tap “Help” on the rental page in the app.

However, in-trip emergency contact doesn’t replace calling emergency services.

If you get into an accident or are in immediate danger, call emergency services (911 in the US and 112 in Europe).

Reach out to Getaround once you’re safe.

Getaround Claims Number

Getaround does not have a claims number.

Instead, use other communication channels discussed below.

General Customer Service Number

The number is (866) 438-2768, which is toll-free for US callers and is available 24/7.

Callers outside the US may have to pay carrier standard rates.

Getaround Corporate Office Number

Unfortunately, Getaround does not publish its corporate office number.

After all, drivers and owners may not need to call the corporate number for any issues.

Getaround Live Chat

Getaround does not provide a live chat option.

Instead, you can send a message to Getaround support in the app and wait for an agent to get back to you.

Use the app to submit a support request through the mobile app.

To do this:

  • Open the top left menu.
  • Click HELP.
  • Review the “Frequently Asked Questions,” “Rental Policies,” and “Terms of Service.” sections
  • If you still have questions, tap the “Contact Getaround” text.
  • Choose “Submit Support Ticket.”

In the “Submit a Request” page, you need to choose if you are a host (owner), guest (driver), or have another issue.

Next, enter your email address and select the problem you’re facing.

Hosts can ask for clarification on account profiles, claims, and bonus programs.

Likewise, guests can get help on charges, general inquiries, and booking problems.

Getaround Email Contacts

Getaround offers email support for less urgent issues through help@getaround.com.

According to the Getaround privacy policy document, you can use the email if you want to delete your account information or have questions about their third-party tracking and advertising policies.

Otherwise, check the Getaround Help Center for answers.

Getaround Help Center

Most times, it’s easier to check on the Getaround help center for answers you need.

The extensive help pages offer comprehensive solutions to the most common problems.

Guests, or drivers, can head to this page (here for Getaround UK customers), dedicated to helping with anything from getting started to helpful information on tolls, fuel, and parking citations.

The section also offers thorough walkthroughs on the vehicle booking process, changing information for trips, and vehicle pickup to help with damage and insurance.

Car owners, or hosts, have a similar help page section that outlines the earnings, payment, pricing, and taxes—here for Getaround UK owners.

The host’s help section also includes information on street parking policies and best practices.

If you can’t find what you need, use the search button at the top to navigate to a specific issue.

What Is the Best Way to Contact Getaround?

The best way to contact Getaround customer support is via their help center.

Simply make your request by submitting it via the ticket form or on the Getaround app.

One of their Customer Happiness Agents will send you an email with the answer to your query.

Getaround Customer Service Hours

Business hours for support are seven days a week from 8 am to 10 pm in France, Spain, and the UK.

Support teams in Germany and Australia are only available Monday to Saturday from 9 am to 6 pm and from 10 am to 8 pm on Sundays.

Car owners in the US get 24/7 customer support via phone.

Common Issue: Getaround Account Suspended

Account suspension is a common issue Getaround users experience.

According to Getaround, a driver’s or car owner’s account can be suspended because of:

  • An unpaid debt
  • A breach of the company’s terms of service or user policy
  • Concerns with safety and trust

Tap on “Your Payments” to settle any debts, and the restriction is lifted after two to three days.

Breach of terms includes insufficient driving experience, license expiry, or failure to meet local legal driving requirements.

Further, disrespect or irresponsible behavior, such as returning a dirty car, being excessively late, or incurring multiple tickets on a single rental, can lead to account suspension.

The company carries out secret security checks.

Failing these checks results in an email detailing what you can do to get the restriction lifted.

Frequently Asked Questions

Getaround has a lot to offer both drivers and owners.

But before you join up, choose companies willing to help.

Here are our answers to some common questions regarding Getaround.

Can I Cancel a Getaround Reservation?

Guests can cancel reservations without penalty within an hour of making the booking.

Advance booking guests may cancel up to 24 hours before the trip without a penalty too.

No refund is possible if a guest cancels after the rental is supposed to start.

Owners can also cancel a reservation if a car is no longer available, and they offer a full refund.

To cancel a rental:

  • Open the Getaround app
  • Navigate to “Your Rentals”
  • Select the rental
  • Cancel

How Long Does It Take to Get Approved for Getaround?

Once you create an account, you must get approved as a driver or owner on Getaround.

Approval is immediate in most cases.

Getaround may require additional information to verify your identity, including photos, which will increase the approval time up to 24 hours.

The approval process confirms the driver or car owner meets Getaround eligibility requirements.

Does Getaround Check Your License?

Yes. Getaround runs a license driver record check for each guest through the DMV.

The company also checks with the credit bureau and 16 other reference points.

Drivers in the UK and Europe undergo a similar check.

Get Getaround Support When You Need It

When giving a company your money or car, always expect reliable support.

Getaround has several support channels, so you get help when you need it the most.

The Getaround customer service team will lend a helping hand no matter the issue.

The Getaround platform is not the only car-sharing company out there.

Now that you know the options of getting in touch with the Getaround support team, you may like to know how it compares with other car share apps.

Check out how you can get Turo customer service when using the alternate car-share service.

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