Enter your search term

Search by title or post keyword

Grubhub vs Uber Eats Comparison: Which Should You Choose?

Published On:
Read more here

Key Takeaways

  • Uber Eats offers a more extensive restaurant selection and geographical coverage than Grubhub.
  • Grubhub charges additional processing fees; Uber Eats may include busy fees during peak hours.
  • Uber Eats delivers faster on average and provides a more user-friendly app experience.
  • Uber Eats has more favorable customer reviews and offers better loyalty programs than Grubhub.

Is Grubhub or Uber Eats Better for Customers?

When choosing between Grubhub and Uber Eats, our recommendation is Uber Eats .

The standard pricing structure within Grubhub and Uber Eats has the same basic components. Grubhub, however, charges an additional processing fee whereas Uber Eats could charge a busy fee at certain times. This gives Uber Eats an edge for cost-effectiveness.

Uber Eats is also superior in its restaurant selection with wider geographical availability. The Uber Eats app also has a more intuitive interface with more practical features.

Compared to Grubhub, Uber Eats makes faster delivery times and offers customers more options for earning rewards.

Finally, users’ feedback on their Uber Eats experience is overall more positive than Grubhub.

Grubhub Vs Uber Eats [Compared In Detail]

Overall Winner: Uber Eats

Uber Eats is recommended for its cost-effectiveness, wider restaurant selection, faster delivery times, more practical app features, broader availability, and positive user feedback.

CategoryGrubhubUber EatsWinner
PriceCharges delivery fees, service fees, and a processing fee.Charges delivery fees, service fees, and may include a busy fee.Uber Eats
Range of FeaturesEasy-to-use app with basic features.More intuitive and feature-rich app.Uber Eats
Availability & CoverageAvailable in 4,000+ cities with a network of 300,000 restaurants.Wider geographic availability in 45+ countries and 6,000 cities.Uber Eats
Delivery Times & ReliabilityAverage delivery time of 50 minutes.Shorter average delivery time of 30 minutes.Uber Eats
Restaurant Selection & VarietyOver 365,000 restaurant partners.Around 900,000 shop partners with a wider variety.Uber Eats
Customer Loyalty Programs & BenefitsOffers Grubhub+ for free delivery on eligible orders.Provides Uber One and a rewards system with more benefits.Uber Eats
User Reviews & RatingMixed reviews with an average rating of 4.7/5 on the App Store.Generally positive feedback with a higher average rating of 4.8/5.Uber Eats

1. Price Comparison

The cost of Grubhub factors in two components, besides the price of the food you want to order. These are the delivery fees and the service fees.

The delivery fees vary depending on your and the restaurant’s locations, but the general range is from $0.99 to $12.

The farther the distance between your location and the restaurant, the higher the delivery fees. There may be promotions available that cut down on Grubhub’s delivery fee.

Moving on to the service fees, they make up for order handling and facilitation. Grubhub charges these fees and they can vary a lot, but the typical is around 3% of the order’s value.

Grubhub customers also pay a processing fee of $0.30 plus 3.05% per order.

As for the cost of Uber Eats, the customer pays a delivery fee and a service fee in addition to the price of the food itself.

The delivery fee, similar to Grubhub, varies based on the distance between your location and the restaurant. This fee ranges between $1 and $8 on average.

The service fees, which Uber Eats started charging in 2021, range between 15% and 30% of the order’s value.

Uber Eats may also charge users certain extra fees such as a busy fee when ordering from popular restaurants at peak hours.

Since both apps charge similar delivery and service fees , the difference lies in the extra fees. Unlike Uber Eats’ busy fees, Grubhub charges processing fees on all orders, making Uber Eats the winner.

2. Range of Features

Grubhub’s app is an easy-to-use platform featuring a simple activity dashboard, an alert/notification module, and an account management menu.

Navigating the app is hassle-free and you won’t have trouble finding restaurants and placing orders. The integrated live order tracking is generally accurate, although it can get glitchy at times.

There’s a group order feature that targets employees in workplaces. However, it needs some setup work before everyone can use it.

Reach out to Grubhub’s customer service via email (help_me@grubhub.com), live chat, or phone (1-877-585-1085). Quality-wise, agents are helpful but it can be a long wait to be able to get in touch with one.

Uber Eats has a much more elaborate platform compared to Grubhub. The app is faster, more dynamic, and more intuitive, which encourages more people to use it.

Selecting restaurants on Uber Eats is a piece of cake. Thanks to the app’s practical filters, you can browse based on delivery fees, customer ratings, type of cuisine, and more.

Order tracking is also excellent on Uber Eats, and its group orders feature is a lot more convenient to access. You can even customize delivery times according to your schedule and use the AI assistant to get deals and promotions.

As for Uber Eats customer support, they generally have better response times and will resolve issues quickly in most cases. You can contact them via messages on the app, phone (1-800-253-9377), or X/Twitter (@Uber_Support).

With more features and better functionality , Uber Eats wins this round.

3. Availability and Coverage

Grubhub is available in more than 4,000 cities in the US, Canada, and the UK, although it operates under different names outside of the US.

According to Grubhub’s official website, it serves cities across the following states:

  • Arizona
  • California
  • Connecticut
  • Florida
  • Colorado
  • The District of Columbia
  • Georgia
  • Maryland
  • Illinois
  • New Jersey
  • New York
  • Massachusetts
  • Pennsylvania
  • Utah
  • Texas
  • Washington

Grubhub has a network of over 300,000 restaurants and 28 million users nationwide, with an 8% market share. To compete with the industry’s giants, Grubhub focuses its coverage on urban areas where the population is denser.

As for the Grubhub delivery radius, the official maximum limit is 70 miles from the restaurant. However, the average gigworker/driver will keep their delivery radius under 15 to 20 miles from the restaurant to the customer.

Uber Eats is available in the US and Canada, as well as in South America, Europe, Africa, Australia, and Asia. its service network extends across more than 45 countries and 6,000 cities worldwide.

Uber Eats operates in all 50 US states with a market share of 23%, plus 2% following the Postmates acquisition. Its presence is strongest in Urban areas with decent coverage in rural regions .

Still, the company is making continuous efforts to further expand its network in the suburbs and rural communities.

The wider geographical availability tips this category in favor of Uber Eats. It also results in more customers using it over Grubhub since chances are higher to receive coverage in their location.

4. Delivery Times and Reliability

Whether it’s Grubhub or Uber Eats, several factors come into play when determining delivery time. The distance from the restaurant to the customer, the availability of drivers, and the time of day can all affect delivery speed.

That said, Grubhub customers report an average delivery time of 50 minutes. Most of them had their orders delivered after 40 to 60 minutes of placing the order.

You can track your Grubhub order on the app’s map once the driver picks it up. You’ll also receive status update notifications in addition to an estimated arrival time.

Uber Eats customers, however, report shorter delivery times with an average of 30 minutes . The app also offers real-time order tracking and an accurate estimate of arrival time.

While both services aim to produce speedy deliveries, Uber Eats is the winner with almost half the average delivery time of Grubhub.

As for order fulfillment accuracy, we’d say it’s a tie. Other than the occasional mistake, neither service has a particular reputation for order errors.

Both Grubhun and Uber Eats offer their users the option to pick up the food, which levels the ground in this aspect.

When customers pick up their orders, they’re even more diligent about checking everything is in order. This boosts Uber Eats’ and Grubhub’s overall order accuracy.

5. Restaurant Selection and Variety

The growing popularity of Uber Eats is a direct result of the app’s wide restaurant selection. Customers have great flexibility when ordering and are guaranteed to find options that suit their preferred cuisine and diet.

The variety at Uber Eats extends beyond food though. You can order other products such as groceries, household products, pharmacy essentials, flowers, and more. You can even request alcohol delivery in certain areas.

The 2020 merger of Postmates with Uber Eats also helped boost the service’s restaurant selection. We’re currently looking at around 900,000 shop partners .

Uber Eats continues to strive for better variation by introducing new and exclusive partners. In 2023, it brought in Little Caesars, becoming the first food delivery app to carry the popular pizza chain.

As for Grubhub, its restaurant selection isn’t as grand, but it’s still impressive. Operating under the umbrella of Just Eat Takeaway.com, it has more than 365,000 restaurant and business partners .

Grubhub has a large variety of food categories to cater to most customers’ needs. It also does grocery, pharmacy, and alcohol delivery.

Although both platforms provide a diverse range of restaurant and shop options, Uber Eats comes out on top as it carries about three times as many businesses.

6. Customer Loyalty Programs and Benefits

Grubhub offers customers multiple benefits through its loyalty program Grubhub+ .

This membership grants users free delivery fees on eligible orders from Grubhub+ stores and restaurants. The order value, however, must be more than $12.

The Grubhub+ membership includes, as well, lower service fees on eligible orders for extra savings. Customers can also access exclusive deals and receive 5% cashback on pickup orders to use as credits for future orders.

Grubhub costs $9.99 per month after a standard 30-day free trial. If you’re an Amazon Prime or Lyft Pink member, you can enjoy a Grubhub+ trial period of one year.

As for Uber Eats, it offers its users a rewards system and a membership program.

Uber Rewards allows customers to collect points that they can exchange for benefits such as discounts and free delivery. They can earn those points by spending money on Uber rides and Uber Eats orders.

The membership is called Uber One , and it applies to both Uber rides and deliveries. Costing $9.99 per month or $99.99 a year, perks include $0 delivery on eligible orders and 10% off pickup orders.

Customers can also earn free prepaid Uber Eats credits that they use to pay for orders on the app. They can do so by referring friends, which awards $10 credits per referral .

Overall, Uber Eats presents more types of loyalty/reward programs and is generally more generous.

7. User Reviews and Rating

On the App Store, Grubhub has a rating of 4.7/5 stars from 4.1 million users. On Google Play, it received a 4.5/5 star rating from 850,000 users.

Grubhub’s company page on Trustpilot has a 3/5 star rating from over 15,000 reviews.

On these platforms, one of the common praises from reviewers is the description of charges. Customers like the transparency of knowing the exact fees they’re paying.

Many positive reviews also talked about the simple interface and how easy it is to use the app.

Most of the poor reviews came from users complaining about unhelpful and unresponsive customer service . Some also mentioned that the map was glitchy and that occasional orders were marked as delivered without reaching the users.

As for Uber Eats, it has a rating of 4.8/5 stars from 8 million users on the App Store. It received a 3.6/5 star rating from 5.35 million users on Google Play.

The Uber Eats company page on Trustpilot has a 2.8/5 stars rating from 75,000+ reviews.

The positive feedback came from users who appreciated the wide selection of restaurants and the intuitive search function on the app. Many of these reviews also mention the friendly drivers, the speedy delivery, and the promotions.

The negative reviews show complaints about food arriving later than the estimated time and unsatisfactory customer support.

Conclusion: Making an Informed Choice

All in all, Uber Eats has a solid win over Grubhub. While prices are similar, Uber Eats offers more promos and chances for earning benefits.

If you’re looking for a wider selection of restaurants/shops, faster deliveries, and better location coverage, Uber Eats is the way to go. Still, Grubhub may be the wiser option at peak times due to less “rush” or if you’re an Amazon Prime or Lyft Pink member.

As you go through our guide, consider your unique needs and preferences to decide which platform better caters to them.

Frequently Asked Questions

Is Grubhub Still Popular?

Grubhub’s popularity declined dramatically over recent years. It fell from a market share of 70% to only 8%.

What is the Most Popular Food Delivery App?

DoorDash is currently the most popular food delivery app with more than 32 million active users.

Where is Grubhub Most Popular?

Grubhub is most popular in New York, Chicago, Philadelphia, Jacksonville, and Boston.

Leave a Comment

vector graphic showing a turo user using the Turo Go app
  • Basics

How Turo Go Works For Renters And Vehicle Hosts

May 13, 2024
8 min read
vector graphic showing a jayride vehicle driving down a city street
  • Basics

How Jayride Works To Offer Affordable Airport Rides

May 13, 2024
6 min read
FRH Article Default
  • Basics

Via App: The Affordable, Eco-Friendly Solution to Commuting

May 9, 2024
6 min read