How To Cancel An Order On Uber Eats: 2023 Guide For Customers

Did you place an order for dinner on Uber Eats and now decided to cancel it?

Whether it was an Uber Eats group order or your own, you may have found yourself no longer needing the food.

Then again, you may have found that you don’t have enough time to finish your meal since you need to get to an appointment in 30 minutes.

Whatever your reason, you’ll need to learn how to cancel an order on Uber Eats.

In this guide, you’ll learn the step-by-step instructions for canceling an Uber Eats order and how to get a refund.

Now let’s get started and find out how to cancel an order on Uber Eats.

Can You Cancel an Uber Eats Order?

Yes, you can cancel an Uber Eats order.

You can do so without needing to contact customer service through the Uber app or without having to contact the restaurant.

You can find a cancel option on the Uber Eats app found on the Upcoming Orders tab.

You could even get a full refund if you cancel your order before the restaurant accepts it.

Why Cancel an Uber Eats Order?

There are likely tons of reasons why you may need to cancel your Uber Eats order.

For example, food delivery may end up taking much too long and you’re ready to go grab burgers and fries from the local fast-food restaurant.

You may have also run out of time, as you need to get to your next shift at work.

Also, the restaurant you’ve chosen may have let you know they ran out of the particular food you wanted.

In this case, you’ll want to cancel the order on the delivery platform.

1. Taking Too Long

Multiple things may have delayed your Uber Eats order and the delivery driver may not have made it to your home in the expected delivery time frame.

The restaurant may have more orders to fill than usual or you may have ordered tons of items through the food delivery app, which can all delay the time you get your order.

The delivery driver may have also faced traffic or bad weather, which led to a delay.

As such, you may need to cancel your delivery service order and try to get a partial Uber Eats refund.

2. Found Another Place to Order From

If you changed your mind and found another local restaurant to order your breakfast, lunch, or dinner from, then you’ll need to cancel Uber.

There’s a refund process you can follow to potentially get at least some of your money refunded.

If you cancel the order before the restaurant accepts it, you will get a full refund from the Uber Eats delivery platform.

However, you should understand that a restaurant often takes only a few minutes before accepting the order.

3. Not Enough Time to Eat

Is the predicted food delivery time too long and you know you won’t have enough time to eat?

If you have only an hour for lunch and the food won’t be delivered for 75 minutes, then you’ll need to cancel your Uber Eats order.

Instead, you can grab some fast food from Burger King or Wendy’s.

4. Changed Plans

Did you have a sudden change of plans?

Did your significant other find out they could spend the night with you and asked you to come along to your local restaurant for a date night?

If so, then it’s time to cancel the food delivery and request at least a partial refund.

You can cancel through the Uber app.

5. The Restaurant Is Out of an Item

If the food establishment runs out of the specific meal you tried to order, then the restaurant will communicate this information through the food delivery app.

In such a case, you will have to cancel your Uber Eats order and seek a full refund.

If the restaurant is at fault like in this situation, then you should receive a complete refund.

How Long Do You Have to Cancel an Uber Eats Order?

Unfortunately, if you want a full refund for your scrapped order, then you’ll need to make the cancellation as fast as possible.

You will likely need to cancel the order in five minutes or less.

Essentially, full refunds are usually given before the restaurant accepts the order.

It usually takes only a few minutes for the restaurant to take the order, which is why you need to act fast.

Uber Eats Cancellation Policy

The Uber Eats cancellation policy includes:

• If you cancel everything before the restaurant accepts the order, then you’ll receive a complete refund
• If the eatery already accepted the food delivery, then you’ll get a partial refund
• You get a partial refund if the cancellation takes place before the delivery driver gathered the food
• Delivery charges are added in all partial refunds

Do You Get a Full Refund for a Canceled Order?

In most cases, you will only get a full refund for a canceled order if you place the cancellation before the eatery accepts it and starts preparing the food.

You’ll also find that a restaurant could cancel your order if the chefs lack the items they need to make your meal.

In such a scenario, you will also receive a full refund.

Full Refund Before Merchant Accepts Order

Did you realize that you wanted to eat something else entirely after placing your order on Uber Eats?

Then you’ll need to cancel the order right away.

As long as you canceled in only a few minutes and before the merchant accepted the order, then you should get a complete refund.

How to Get a Partial Refund

You can still get partial refunds if you cancel the food delivery after the restaurant accepts the order.

As long as the delivery driver has not picked up the food yet, then you can obtain a partial refund.

However, the delivery charges may still apply.

How to Cancel an Order on Uber Eats

You should use the Uber Eats app to cancel any orders.

You can also use the desktop version of the Uber Eats platform to call off your food delivery.

You can use a smartphone, laptop, tablet, or desktop computer to cancel the food.

All you need to do is follow the straightforward steps below.

Step-by-Step Instructions for Customers 

Follow the steps below to cancel your food delivery order.

• Open up the Uber Eats app on your smartphone or another device
• Scroll down to Orders at the bottom of the menu
• Select “Upcoming” to see the orders list in progress
• Choose the exact order you want to cancel and click “Cancel Order”
• A message will show up to confirm your cancellation
• On this message, select “Cancel Order” once more

Step-by-Step Instructions for Drivers

Delivery drivers who need to cancel their deliveries due to some unforeseen circumstance or emergency should follow the steps below.

1. Add a photo of where you left the food in case you couldn’t reach the customer
2. Leave a message for the customer explaining why you couldn’t deliver the food
3. Click the red button at the bottom of the order as the final option to cancel the delivery

Wrapping Up

Now that you understand all the steps you need to take to cancel Uber Eats food delivery and receive a refund, you can continue using this platform to get the meals you desire.

You’ll love getting your favorite dinner brought right to your door!