Key Takeaways
- Shipt doesn’t allow easy online cancellations; contact customer service directly.
- Options for canceling: live chat, email, or phone; prorated refunds provided.
- Use live chat for quicker cancellation and to retain a conversation record.
- Monitor credit statements post-cancellation for confirmation of prorated refund processing.
An Overview of the Cancellation Process
Canceling your Shipt membership involves directly contacting their customer service via live chat, phone, or email, as there’s no option to cancel through their website or app.
Despite the inconvenience, Shipt prorates refunds for the unused portion of your subscription, ensuring you’re reimbursed for any remaining days after cancellation.
Remember, while reaching out to customer service may require extra effort, Shipt will process your cancellation request and issue a prorated refund.
Common Problems With Shipt Memberships
Shipt is a great concept, but they often lack good execution. There are many problems users encounter with Shipt, some of which you can read on their Better Business Bureau (BBB) profile.
Some of the most common issues members have are:
- Double charges.
- Missing items in the order.
- Late delivery and no-shows.
- Unexpected delivery times, which causes food to sit outside and rot.
- Orders marked as delivered even though the customer never received them.
- Continuing to receive a monthly subscription charge after canceling their membership.
As a silver lining, Shipt typically responds well to client complaints.
For example, you can see what actions they took on the BBB’s website when presented with concerns. Typically, their support is in the form of a full refund and future credit.
How to Cancel a Shipt Free Trial
Here’s a streamlined guide to cancel effectively and avoid charges:
Cancelling before the end of the trial period prevents any charges for the yearly subscription. If you cancel after the trial has ended and charges appear, Shipt will issue a prorated refund for the unused portion of the 365-day membership.
However, to avoid waiting for a refund, I suggest cancelling before the trial converts to a paid subscription.
You have three main options to cancel your Shipt free trial:
- Live Chat: Accessible via Shipt’s help page, this method provides immediate assistance and a written record of your cancellation request. Simply click the “Live Chat” button, fill in your details (name, email, and select “Member Support” for the team), and state your desire to cancel the free trial.
- Phone Call: Directly speaking to a customer service representative can expedite the cancellation process.
- Email: While potentially slower, emailing allows for a clear, written request to cancel, useful for keeping records.
If using live chat, wait for a response from a customer service agent who will process your cancellation request. While they may offer incentives to stay, remember that you’re not obligated to continue after the trial period.
How to Cancel Shipt Membership
Canceling your Shipt membership requires direct communication with their customer support via live chat, email, or phone.
Cancel Using Shipt Live Chat
- Log into your account on Shipt’s website.
- Navigate to the help page and select the “Live Chat” option.
- Provide the requested details (name, email) and choose “Member Support” for the team section.
- Request to cancel your membership and wait for the customer service agent to process it.
- Keep a record of the conversation for future reference.
Cancel by Emailing Customer Support
- Send an email to support@shipt.com.
- Include your full name, phone number, and a clear request to cancel your membership.
- Email response times may vary, making this the slowest cancellation method.
Cancel by Calling
- Dial Shipt’s number at +1 (205) 502-2500.
- Be aware that this number is not toll-free; charges may apply depending on your phone plan.
- Follow the prompts to reach customer service and request cancellation.
Canceling is straightforward once you contact Shipt, but ensure to document your cancellation request, especially if using live chat or email, to avoid future charges.
Tips to Keep in Mind When Cancelling Shipt Memberships
Canceling your Shipt membership is typically more time-consuming than canceling a subscription service with other businesses. Below are some of our top tips for canceling your Shipt membership.
- Be proactive. Make a reminder, so you know when your Shipt membership is expiring. Otherwise, it’ll renew automatically, and you’ll need to pay accordingly.
- Stand your ground. Whichever method you use, a Shipt agent will try to encourage you to stick around. They may offer you a free (or extended) trial.
- Be clear. If you write an email, make it undoubtedly clear that you want to cancel. That’s especially important if your membership will be expiring soon, as delays in response could create an overlap.
What Happens When You Cancel a Shipt Membership?
When you cancel your Shipt membership, you’re eligible for a prorated refund based on the unused portion of your annual subscription.
Shipt calculates this amount automatically and processes the refund using your original payment method, but I suggest keeping an eye on your credit card statement to ensure the refund is correctly issued.
Additionally, unless you opt out, Shipt will continue to send you emails, including company updates and special offers, in hopes of enticing you to return, leveraging the cost-effectiveness of retaining existing customers over acquiring new ones.
Frequently Asked Questions
Can you cancel Shipt at any time?
Yes, Shipt allows you to cancel your membership whenever you want. You can either request a cancellation online via live chat or email. Alternatively, you can call them.
How do I delete my Shipt Shopper account?
You’ll need to cancel your membership to delete your Shipt Shopper account. Once the cancellation processes, you can delete the Shipt app from your phone.
How long will my Shipt account be locked?
If your Shipt account gets locked due to incorrect login attempts, it can be quickly unlocked by resetting your password on Shipt’s website. For further assistance, contact Shipt’s customer service via live chat or phone.
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