Shipt is a United States-based company that can deliver groceries, home goods, and some electronics to your door.
It works by matching you with a delivery person who will pick up your items from the store.
That shopper will then deliver the goods to your home.
With so much competition in the delivery industry, you might want to know how to cancel your Shipt membership.
Or perhaps you’ve had one too many bad experiences with them and no longer want to give them your business.
In this guide, we offer easy step-by-step instructions on how to cancel Shipt memberships and orders.
Table Of Contents
- An Overview of Cancelling Shipt Memberships
- Common Problems With Shipt Memberships
- How to Cancel a Shipt Order
- How to Cancel a Shipt Free Trial
- How to Cancel Shipt Membership
- Tips to Keep in Mind When Cancelling Shipt Memberships
- What Happens When You Cancel a Shipt Membership?
- Frequently Asked Questions
- Wrapping Up
An Overview of Cancelling Shipt Memberships
Let’s get the bad news out of the way: Shipt doesn’t make it easy for customers to cancel their membership.
Unlike other companies, they don’t allow you to cancel with the click of a button.
Instead, you must reach out to Shipt customer service via live chat, phone, or e-mail.
That said, the nice part about canceling your Shipt membership is that their terms of service state that they prorate the cost.
Therefore, they’ll refund your credit card for any remaining days you have left on your subscription.
That includes if you cancel the day after your subscription renews.
At the end of the day, you have the right to cancel your Shipt membership whenever you want.
Even though it takes more legwork, they’ll ultimately accept your request.
Is it Easy to Quit Shipt?
You probably already know the answer to this question; if it were easy to cancel Shipt, you likely wouldn’t be here.
They don’t have a way for you to cancel your membership online or with their app.
Instead, you have to call or write customer service to cancel your membership.
While this, unfortunately, requires more time on your end, we’ll share tips to make it as easy as possible for you.
Common Problems With Shipt Memberships
Shipt is a great concept, but they often lack good execution.
There are many problems users encounter with Shipt, some of which you can read on their Better Business Bureau (BBB) profile.
Some of the most common issues members have are:
- Double charges.
- Missing items in the order.
- Late delivery and no-shows.
- Unexpected delivery times, which causes food to sit outside and rot.
- Orders marked as delivered even though the customer never received them.
- Continuing to receive a monthly subscription charge after canceling their membership.
As a silver lining, Shipt typically responds well to client complaints.
For example, you can see what actions they took on the BBB’s website when presented with concerns.
Typically, their support is in the form of a full refund and future credit.
How to Cancel a Shipt Order
Shipt understands that plans change.
So, if you want to cancel a single order, they let you do so online.
Keep in mind that this is only for canceling one order, not for canceling your membership.
There are a couple of requirements you need to meet to qualify for a canceled order.
- Canceling before your delivery person starts shopping.
- Canceling at least an hour before your delivery time.
Both of these conditions need to apply for you to cancel your order on your own.
Luckily, you don’t have to go through Shipt’s customer service to cancel an order.
Simply go online or use the app to cancel.
That said, you can cancel your order even if your delivery person is already at the store or the delivery window is small.
In that case, you’ll need to contact Shipt customer service.
The customer support person will be able to cancel your order.
If you’re unsure whether the timing is right for you to cancel the order yourself, look for the cancel order button.
If the button isn’t there, then it’s too late for you to cancel an order on your own.
Cancelling a Shipt Order Online
To cancel an order with Shipt online, log in to your account on their website.
- Go to “Account,” followed by “Order History.”
- There, you’ll be able to see all your orders.
- Next, select “View Details” with the order you want to cancel.
- From there, at the bottom of the order, you’ll see a button that says, “Cancel Order.”When you click on it, a popup will ask if you’re sure you want to cancel.
- Select “Yes.” Just like that, you’ve canceled your order.
By doing so, Shipt won’t charge your credit card.
Cancelling a Shipt Order on the App
If you’re the type of person that does everything from your phone, you can easily cancel your Shipt order there.
- To do so, open the app and click on “Orders.”
- You can find it at the bottom right-hand area of your screen.
- Tap on the order you’d like to cancel.
- Then, scroll down and find the “Cancel Order” button.
- When a message pops up asking if you’re sure, click “Yes.”
Make sure to keep an eye on your credit card statement. Shipt won’t charge you for a canceled order if you meet the conditions we discussed.
However, mistakes can happen.
How to Cancel a Shipt Free Trial
Shipt offers a free trial with the goal of turning you into a permanent member.
So, they don’t make it easy to cancel.
The first thing to know when you want to cancel your Shipt free trial is that you should do so before your trial period ends.
That way, they won’t charge you for a full-year membership.
Otherwise, if you cancel after your free trial ends, the yearly subscription will show up on your credit card statement.
If that happens, Shipt will refund you for any remaining days of the 365-day period once you cancel.
But since there will be a lag on the refund, it’s best to cancel your free trial before it renews.
You have three options for canceling your Shipt free trial. They include:
- Using their online chat system
- Calling to cancel
- Emailing them
Using Shipt’s live chat is a preferred option by many members.
That way, you have a paper trail of the conversation without having to wait for an answer like you do with email.
Shipt’s live chat operates 24/7.
To cancel your free Shipt trial via live chat, follow these steps:
- Click the “Live Chat” button on the bottom right side of Shipt’s help page.
- Type in the details they ask you for (name, e-mail, and team). You’ll want to select “Member Support” in the team section.
- Write that you want to cancel your free Shipt trial.
- Wait to receive a response from a customer service agent.
Canceling a free Shipt trial is more straightforward than Shipt wants you to know.
Your customer service agent will likely try to get you to stay.
But at the end of the day, they can’t make you.
They also can’t charge your credit card provided you cancel at the end of the free trial period while it’s still active.
How to Cancel Shipt Membership
Canceling your Shipt membership is the same as canceling a free trial.
You’ll need to be proactive in your outreach, and you can reach Shipt via live chat, e-mail, or phone.
Cancel Using a Shipt Account
To cancel using your Shipt account, you’ll want to log in to their website.
Then, head over to Shipt’s help page and click on “Live Chat.”
Follow the same steps as we outlined in canceling a free Shipt membership.
We recommend copying your conversation and saving it, should you find a charge from them on your credit card after you cancel.
Cancel by Emailing Customer Support
If you wish to email Shipt, you can do so by using the email address: [email protected].
Customers say that response times vary.
So, this is often the slowest method for canceling your membership.
When you email Shipt’s customer service, make sure to include your full name and phone number.
Also, clearly state that you want to cancel your account.
Cancel by Calling
Should you decide to cancel your Shipt membership via a phone call, you can contact them at +1 (205) 502-2500.
They don’t offer a toll-free number, so keep this in mind if you don’t have a phone plan that will cover the call.
Tips to Keep in Mind When Cancelling Shipt Memberships
Canceling your Shipt membership is typically more time-consuming than canceling a subscription service with other businesses.
Below are some of our top tips for canceling your Shipt membership.
- Be proactive. Make a reminder, so you know when your Shipt membership is expiring. Otherwise, it’ll renew automatically, and you’ll need to pay accordingly.
- Stand your ground. Whichever method you use, a Shipt agent will try to encourage you to stick around. They may offer you a free (or extended) trial.
- Be clear. If you write an email, make it undoubtedly clear that you want to cancel. That’s especially important if your membership will be expiring soon, as delays in response could create an overlap.
What Happens When You Cancel a Shipt Membership?
Shipt makes it time-consuming for people to cancel their memberships.
But the good news is that they offer prorated refunds.
Therefore, even if you cancel your membership a few days into your new annual subscription, you can get some of your money back.
Shipt should automatically calculate your prorated amount and refund you using the same payment method.
But it’s important that you monitor your credit card statement just in case.
If you don’t unsubscribe from Shipt’s email list, you can expect to receive updates from them about their company.
They’ll likely also send you periodic discounts or an extended free trial offer with the hope you’ll come back.
After all, studies show that it’s five to 25 times cheaper to keep current clients than to seek out new ones.
Frequently Asked Questions
Now that you know how to cancel a Shipt membership, you might still have some questions.
In this section, we break down some common customer inquiries and concerns after they purchase a membership.
Can you cancel Shipt at any time?
Yes, Shipt allows you to cancel your membership whenever you want.
You can either request a cancellation online via live chat or email.
Alternatively, you can call them.
How do I delete my Shipt Shopper account?
You’ll need to cancel your membership to delete your Shipt Shopper account.
Once the cancellation processes, you can delete the Shipt app from your phone.
Is Shipt worth the money?
An annual membership with Shipt costs $99 per year.
On top of this, you’ll need to pay a $7 delivery fee for the minimum order, which is an order under $35.
Furthermore, there are markups on goods.
Certain stores may also add a Shipt service fee to your items at checkout.
But if you’re a busy professional and time is more valuable to you than Shipt’s fees, then using Shipt may very well be worth the money.
In either case, you should do your due diligence to compare the price of other delivery service companies.
Instacart and Gopuff are examples of businesses that operate like Shipt.
Instacart also has a membership-based product offering called Instacart Express.
How long will my Shipt account be locked?
A locked Shipt account typically occurs when you fail to log in correctly.
After too many attempts, the system will lock you out.
Luckily, unlocking your Shipt account is fast and easy.
Simply visit Shipt’s password reset area and reset your password.
If that doesn’t work, contact Shipt via live chat or phone for the quickest support.
How do I manage my Shipt membership?
To check or change your membership with Shipt, log in to their website or app.
Then, click “Account” on the top right side of the page.
There, you’ll be able to view your membership status.
By clicking on “Buy” or “Review,” you’ll be able to see the renewal date for your plan.
Learning how to cancel a Shipt membership isn’t as easy as other subscription companies.
But the good news is that Shipt must abide by any customer’s cancellation request.
Furthermore, they’ll prorate your Shipt membership fee.
That way, you’ll receive a refund to your credit card for outstanding subscription days.