Dial (888) 246-7822 for general assistance or use specialized lines for seniors and persons with disabilities.
Open the Instacart app, navigate to the ‘Profile’ section, and access ‘Support’ for real-time chat or FAQ browsing.
Online Help Center
Visit Instacart.com’s Help Center for detailed guides and answers to frequently asked questions before seeking further support.
Ridester’s Thoughts: I’ve found that the best way to contact Instacart is by phone. It’s easy, simple, and best of all – instant. Oftentimes there is a bit of a wait, but the speed at which the customer service reps work seems to offset the wait times.
- Fastest Ways to Contact Instacart Customer Service (Overview)
- Get the Instacart Support You Need
Fastest Ways to Contact Instacart Customer Service (Overview)
We’ve included an overview of our top picks below. For detailed information on each pick, scroll down.
- Contacting an Instacart Shopper Directly
- Contact Instacart by Phone
- Contact Instacart With In-App Support
- Instacart Help Center
- Instacart Support Email
- Contact Instacart’s Physical Address
1. Contacting an Instacart Shopper Directly
If your order is running late (or you just need to give your shopper special delivery instructions), you can contact them via the Instacart app.
Open the app and scroll to the bottom of the screen. You should then see a button that says “Chat with shopper.” Tap this to chat.
Bear in mind that if your shopper is driving, they may be unable to reply to your message for safety reasons.
2. Instacart Support Phone Number
Unlike other on-demand apps like Uber and Lyft, which don’t have public phone numbers for everyday support, Instacart has always had a customer support number to make it easy to get the help you need.
If you’re faced with immediate concerns or questions, the quickest route is to pick up the phone. Dial their primary customer service line at (888) 246-7822, and you’ll be connected with a representative ready to assist.
Additionally, there are also other numbers that you can call when you need help. These include:
Instacart Phone Numbers
General Customer Service: For immediate concerns or questions, use the primary customer service line at (888) 246-7822, and you’ll be connected with a representative ready to assist.
Senior Support: If you’re 60 or above, residing in Canada or the US, call (844) 981-3433. This line operates daily from 8 AM to 11 PM ET, ensuring seniors get the help they need.
Support for Persons with Disabilities: Persons with disabilities considering signing up with Instacart can dial (650) 935-5020 for specialized assistance.
Legal Matters: For legal concerns, reach out at (888) 317-8968.
California Resident Assistance: Instacart’s terms and conditions mention specific numbers for California residents – (800) 952-5210 or (916) 445-1254.
3. Contact Instacart With In-App Support
Instacart, keeping pace with the era of smartphone convenience, has integrated a user-friendly support system within its app.
Using the in-app support feature can often be the most efficient way to resolve issues or get questions answered, especially if you’re already using the app.
Here’s a quick guide on how to leverage this feature:
Accessing In-App Support:
- Step 1: Open the Instacart app on your mobile device. Make sure you’re logged in.
- Step 2: Navigate to the ‘Profile’ or ‘Account’ section, usually represented by an icon resembling a person or account silhouette.
- Step 3: Once there, look for an option that says ‘Help’ or ‘Support’.
Using the In-App Chat:
Some issues require real-time interaction. The in-app chat provides a platform to communicate directly with a support representative.
- Step 1: Under the ‘Support’ section, select ‘Chat with Support’ or a similar prompt.
- Step 2: Describe your issue briefly and clearly. Wait for a representative to join the chat.
- Step 3: Interact with the representative, provide any necessary details, and follow their instructions.
Reporting Specific Issues:
If you’ve had a problem with a specific order:
- Step 1: Go to your ‘Order History’ or similar tab.
- Step 2: Select the order in question.
- Step 3: Look for an option like ‘Report an Issue’ or ‘Need Help with This Order?’ Follow the prompts to describe your problem and submit it.
The Instacart app typically includes a frequently asked questions (FAQs) section within its support menu. Before reaching out, it’s a good idea to browse these. Your question may already have a ready answer.
Tip: Use keywords related to your issue to quickly navigate through the FAQs. For instance, if you’re confused about delivery charges, the keyword “delivery” might narrow down the topics for you.
4. Instacart Help Center
Stuck somewhere? Before reaching out, it’s worth visiting Instacart’s Help Center. This comprehensive resource provides answers to frequently asked questions and step-by-step guides on various topics. These include:
- How Instacart works
- How to place orders
- How to track your deliveries
- How pricing works
- How to pay
- How to change your account settings
Before you contact a customer support representative, be sure to check all these help topics. Often, you’ll be able to find the answer you seek without having to create a support ticket.
4. Instacart Support Email(s)
Email remains a tried-and-true method for many types of inquiries:
Instacart Phone Numbers
Always ensure your email is clear, concise, and you’ve addressed it to the appropriate department. This can significantly reduce response time.
5. Contact Instacart’s Physical Address
For those who prefer traditional communication or have corporate-related matters, you can send your letters to:
Maplebear Inc. d/b/a Instacart
50 Beale St., Suite 600
San Francisco, California 94105
Get the Instacart Support You Need
Instacart is dedicated to ensuring you have an outstanding customer experience. You now know the different ways you can contact the company with any questions, as well as how to solve some common Instacart support issues.