The Comprehensive Guide to Uber Comfort

Whether your rider just landed from a cross-country flight or they’re in need of a half-hour trip with three other friends, the last thing they want is to be stuck inside a cramped sedan. If you have a midsize vehicle, you can be earning more by giving riders the extra legroom they want with Uber Comfort.

First launched in mid-2019, Uber Comfort is the newest ride option that Uber drivers can provide. It’s now available in over 80 cities throughout the United States and Canada and quickly expanding to even more markets. If you want to get ahead on earning and receive more requests, keep reading to learn about Uber Comfort and how you can qualify for the service.

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What Is Uber Comfort?

Temperature dial in a car

Uber Comfort is a unique service that is — as its name suggests — designed to enhance riders’ comfort. It acts as a basic upgrade to your standard UberX ride, improving your overall rideshare experience without straying away from affordable pricing.

This Uber service creates a comfortable ride for your riders in two ways: by providing better vehicles and by giving riders more control over their experience.

On the vehicle side, the service guarantees that riders will be matched with drivers who have newer, midsize vehicle models. You’ll still only need to meet the minimum of four passenger seats, but your car should be able to provide more leg room and space than the average sedan.

Riders can also set their preferences before they enter the vehicle. You’ll be notified about your passenger’s ideal temperature and whether they want a quiet ride or a good chat before they get into your vehicle. In a sense, Uber Comfort is your shortcut to getting five stars, giving you upfront tips on how to keep your passengers satisfied.

Another special feature of note is that this service allows for extended pickup periods requiring you to wait for riders for 10 minutes instead of the standard five. However, riders will be faced with higher wait time fees and cancellation fees, so you’re less likely to be faced with cancellations than with UberX or UberXL.

Uber Comfort Driver Requirements

Uber Comfort: Hands on the steering wheel of a Toyota

Before you begin looking at Uber Comfort vehicle requirements, you’ll want to make sure that you qualify to be a driver for the service. In addition to meeting basic driver requirements, like having at least a year of driving history and passing your background checks, you’ll need to:

  • Maintain a 4.85 rating or higher. This average rating is taken from your most recent 250 trips. That said, this service is only available for existing drivers to sign up for, so if you’re newly signing up for Uber, you’ll need to garner a ride history of at least 250 trips to qualify.
  • Accept UberX trips. You’ll have to maintain your eligibility for at least UberX. We’ll dive more into the reasoning for this when we show you how you can start receiving Uber Comfort requests.
  • Be located in a city with Uber Comfort. This service is available in most major American and Canadian metropolitan areas, including Chicago, Dallas, Houston, Kansas City, Las Vegas, Los Angeles, Montreal, New Orleans, Orange County, Ottawa, Phoenix, Pittsburgh, Portland, Richmond, Sacramento, Salt Lake City, San Francisco, St. Louis, Tampa Bay, Toronto, and Washington, D.C.

To figure out if Uber Comfort is available in your city, head to the vehicle requirements page for your market by using the link “uber.com/drive/city-name/vehicle-requirements” and replacing “city-name” with the name of your nearest Uber city. For example, you can use “uber.com/drive/san-francisco/vehicle-requirements” if you’re located in San Francisco, Oakland, Daly City, or San Jose.

Then scroll down your city’s list of ride options to see if Comfort is one of them.

Uber Comfort Vehicle Requirements

Blue Ford truck

Vehicles that are eligible for this service all overlap with vehicles that are eligible for UberX, UberXL, Uber Black, or Uber Black SUV. However, these midsize cars must all meet minimum legroom requirements and be no more than five years old.

The following vehicle models are examples of eligible Uber Comfort cars:

  • Cadillac Escalade (2014 or newer)
  • Chevy Tahoe (2014 or newer)
  • Dodge Durango (2016 or newer)
  • Ford F-150 (2016 or newer)
  • Honda Odyssey (2017 or newer)
  • Kia Soul (2017 or newer)
  • Lexus ES (2014 or newer)
  • Mercedes-Benz E-Class (2014 or newer)
  • Toyota Camry (2016 or newer)
  • Volkswagen Atlas (2014 or newer)

To see a full list of vehicles that are eligible for Uber Comfort, head to your city’s vehicle requirements page once again and tap “Eligible Vehicle Models” in the “Comfort” section.

How Much Money Can Uber Comfort Drivers Make?

Grey Mercedes parked in nature

Uber Comfort fares are guaranteed to be 20% higher than UberX fares and can be as much as 40% higher in some markets before surge pricing even kicks in. While fares are still lower than UberXL fares, this allows traditional UberX drivers with qualified vehicle models to get an income boost, if their cars don’t quite qualify for higher-tier services.

Of course, keep in mind that you do still have to accept UberX requests to receive Comfort requests. This is a great deal for drivers who were already predominantly driving UberX or UberPool, but if you’ve been driving for more expensive services, opting to receive Comfort requests has the potential to drag your income down. This is because UberX is still the most popular Uber service, so business travelers and other common Uber Comfort riders will only be a fraction of your new requests.

However, accepting UberX and Uber Comfort rides will increase the amount of requests you receive, so it’s up to you to gauge the level of opportunity in your market to determine if the earnings are worth it for you.

How to Receive Uber Comfort Requests

Uber Comfort: Passenger's view of car driving toward ocean

The process to receive Comfort requests is actually quite different from other Uber services, as Uber Comfort isn’t a separate vehicle option that drivers can choose themselves. Currently, you can only receive Uber Comfort requests if you are simultaneously receiving UberX requests.

That said, drivers who are currently driving UberX don’t have to take any action. Rather, you’ll automatically receive Comfort requests if you and your vehicle are eligible.

If you are currently driving for a service other than UberX, you will need to go the the “Driver Preferences” tab of your Uber Driver app and select UberX. If you’re eligible, you’ll automatically start receiving both UberX and Comfort requests.

Frequently Asked Questions

Uber Comfort: GMC parked by snowy hotel

Uber Comfort is a unique upgrade from UberX that’s packed with new features designed for your rider’s comfort. Here are frequently asked questions to help you learn more about the service:

1. Does Lyft offer any services like Uber Comfort?

Lyft does not currently offer any services that are exactly like Uber Comfort. If you want to earn more money than you would with a standard Lyft request, you’ll need to have a vehicle that’s eligible for Lyft XL (the equivalent of UberXL) or Lyft Lux (the equivalent of Uber Select).

The rideshare app doesn’t allow riders to set ride preferences for any product — though Lyft has reportedly been considering a zen mode — so you’ll still want to ask them about their AC preferences in person.

2. Do I need to be a professional driver to drive Uber Comfort?

No. Because Comfort is not a luxury service, it does not require you to be a professional driver. You’re also not required to hold a commercial license or have commercial insurance, keeping startup costs pretty low for anyone who wants to earn through this service.

3. Will Uber Comfort be available in any countries outside of North America soon?

Uber has not announced any plans for Comfort expansion outside its current United States and Canada markets, as its original beta testing in Phoenix only ended just before its recent roll-out. If Uber Comfort gains traction throughout its current markets, there’s a good chance you’ll see the product in more cities.

Cater to Riders and Earn More

Uber Comfort is a brand new way for drivers like you to earn extra money on the Uber Driver app. In addition to earning more from fares with every ride, there’s also a good chance that you’ll land more tips and five-star ratings by paying attention to your rider preferences, whether they want to ride on quiet mode or with the AC on blast. With Uber Comfort, you’ll know exactly what your rider wants before you even reach their pick-up location.

If you want to make even more money as an Uber driver, take a look at these 17 creative ways to earn more on your ride-hailing app.