A while back, we put together a guide on the best and fastest ways to contact Uber customer service when drivers or riders needed help.
After putting together that guide, one of the most requested questions we got was if there was an Uber phone number that offered live help and problem resolution.
We’ve got good news: Uber just rolled out 24/7 phone support, and now support reps are just a call away.
Uber Phone Number
The phone support program, based within the Uber driver app, is part of the company’s recent 180 Days of Change initiative that improves the driving experience for Partners and riders.
Uber has been recently testing a phone number in certain markets, which we assume was to work out the bugs and find an efficient solution before going live nationwide with the program.
Drivers got an email on October 17 announcing the program, which included a link to the official announcement on their corporate website.
According to the accouncement on their website,
We’ve heard from driver-partners everywhere that you’d like the option of contacting us by phone whenever you need help or have a question about driving with Uber.
We want to be there for you—whether you’re on the road or off. So thanks to your feedback, we’re introducing 24/7 phone support.
You can now speak directly with trained agents right over the phone. Whether you have a question about your account or want to report an incident, we’ll be ready to help—24/7.
To speak with an agent, just go to the Help tab of your Uber Driver app and find the blue phone icon.
As of right now, it appears that the program is only available to drivers.
Since the phone support is based within the driver app, we have good reason to believe that there is not a phone number for riders, at least not yet.
If we find a support phone number for riders, we’ll update it with all the information you need to know.
How It Works
The 24/7 phone support is easy to use and the process of initiating a call is very straightforward.
First, open the Partner app that you use to drive with.
Then, navigate to the “Account” tab.
Tap “Help” within the menu that appears.
Then, tap the blue phone icon at the top right side of the screen.
From there, a popup will appear on your screen, prompting you to initiate a call to support.
Tap the “Call Support” button within the popup screen, and a call will be started.
What You Can Get Help With
This method for drivers to contact support has been established to allow quick and accessible problem resolutions.
Drivers using this number can get support with:
- Quick fare fixes
- Document reviews
- In-person scheduling help
- Problems during a trip
- Much more!
While customer service is available to assist drivers 24/7, we recommend only using the number for critical issues or things that are hard to explain over email.
Many drivers may disagree, but I suggest using this number sparingly. Why? Well, if a bunch of drivers start abusing the program, it likely won’t go away, but it will result in a poor experience for drivers that legitimately need help.
Uber is doing their part to improve the driver experience, so I recommend drivers do their part to make this launch as good as possible.
I think the phone support program is a great step for the company to mend their relations with drivers.
While I haven’t personally used the number (I haven’t had a problem that needed a resolution recently), I think drivers will find it easy, efficient, and a great way to solve problems.
It’s just speculation on my part, but I think if the launch of phone-based driver support goes well, they’ll scale up and figure out a way to launch support for riders too. I guess only time will tell though.
What do you think of the Uber phone number? Have you tried it? If so, how did it go? Let us know in the comments below!