Uber Phone Number: How To Contact Support by Phone

A while back, we put together a guide on the best and fastest ways to contact Uber customer service when drivers or riders needed help.

Our guide addressed 10 of the most frustrating problems people have with Uber, and showed how to quickly fix those issues.

After putting together that guide, one of the most requested questions we got was if there was an Uber phone number that offered live help and problem resolution.

We’ve got good news: Uber just rolled out 24/7 phone support, and now support reps are just a call away.

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Uber Phone Number

The phone support program, based on the Uber driver app, is part of the company’s recent 180 Days of Change initiative that improves the driving experience for Partners and riders.

Uber has been recently testing a phone number in certain markets such as New York City, Chicago, San Francisco, and Los Angeles, which we assume was to work out the bugs and find an efficient solution before going live across the United States with the program.

Drivers got an email on October 17 announcing the program, which included a link to the official announcement on their corporate website.

Uber phone number announcement email

An email announcing the Uber phone number initiative

According to the announcement on their website,

We’ve heard from driver-partners everywhere that you’d like the option of contacting us by phone whenever you need help or have a question about driving with Uber.

We want to be there for you—whether you’re on the road or off. So thanks to your feedback, we’re introducing 24/7 phone support.

You can now speak directly with trained agents right over the phone. Whether you have a question about your account or want to report an incident, we’ll be ready to help—24/7.

To speak with an agent, just go to the Help tab of your Uber Driver app and find the blue phone icon.

As of right now, it appears that the program is only available to drivers.

Since the phone support is within the driver app, we have good reason to believe that there is not a phone number for riders, at least not yet.

If we find a support phone number for riders, we’ll update it with all the information you need to know.

How It Works

The 24/7 phone support is easy to use and the process of initiating a call is very straightforward.

First, open the Partner app that you use to drive with.

Then, navigate to the “Account” tab.

Tap “Help” within the menu that appears.

Uber phone number app

From there, a popup will appear on your screen, prompting you to initiate a call to support.

Uber phone support driver app

From there, a popup will appear on your screen, prompting you to initiate a call to support.

Tap the “Call Support” button on the popup screen, and a call will be started.

What You Can Get Help With

This method for drivers to contact support has been established to allow quick and accessible problem resolutions.

Drivers using this number can get support with:

  • Quick fare fixes
  • Document reviews
  • Vehicle requirements
  • In-person scheduling help
  • Problems during a trip
  • Much more!

While the customer service help center is available to assist drivers 24/7, we recommend only using the number for critical issues or things that are hard to explain over email or through Uber’s in-app support.

Many drivers may disagree, but I suggest using this number sparingly. Why? Well, if drivers start abusing the program, it will result in longer wait times for drivers that legitimately need help.

Uber is doing their part to improve the driver experience, so I recommend drivers do their part to make this launch as good as possible.

Note also that if you need help with safety-related issues, you can contact Uber’s critical safety response line.

Uber Critical Response Line

In case of an Uber emergency, Uber does have an“Uber Critical Safety Response” line to report the incident. Uber has been testing the support line in 22 cities but has kept the entire thing on the down low. This number isn’t advertised everywhere, because it is only for emergencies.

If you are experiencing an actual emergency, ALWAYS call 911 first.

While this Uber Partner support number is not a replacement for 911, it’s a helpful way for riders and drivers to get urgent support.

When a caller dials in, they are routed to either a call center in Phoenix or one in Chicago. Support representatives deal with the issue at hand and provide the best course of action. The representatives are trained to call the appropriate emergency services if they deem the caller is in immediate danger.

In a statement, Uber said, “We are always looking for ways to improve communication with riders and drivers. In select U.S. cities, we have a pilot program where riders and drivers can call an Uber support representative directly for assistance with an urgent situation after a trip.”

It’s worth noting that you should not call in just to complain about your ride or give menial feedback. Please don’t abuse this number. It’s there for urgent matters, so please take that into account before making a call.

The number is (800-353-8237) or (800) 353-UBER

The Takeaway

I think the phone support program is a great step for the company to mend their relations with drivers.

While I haven’t personally used the number (I haven’t had a problem that needed a resolution recently), I think drivers will find it easy, efficient, and a great way to solve problems.

I think if the launch of phone-based driver support goes well, they’ll scale up and figure out a way to launch support for riders too. In the meantime, riders can always visit help.uber.com or contact the customer support team from within the Uber app to receive 24/7 assistance.

What do you think of the Uber phone number? Have you tried it? If so, how did it go? Let us know in the comments below!

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