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Uber Roadside Assistance: How It Works For Drivers

As an Uber driver, you might worry about what to do when your car breaks down. Learn how Uber roadside assistance can make sure you’re never stranded.

If you’re used to driving for Uber, then you know that being on the road comes with a certain amount of risk.

What would you do if your car broke down or you got a flat tire?

That’s where Uber roadside assistance comes in.

It provides help for Uber drivers who break down while driving passengers to each destination.

In this article, we’ll explain how the service works and who qualifies for it.

We’ll also give you some tips on what to do if you need roadside assistance.

Does Uber Offer Roadside Assistance?

Yes, Uber does offer roadside assistance for its drivers.

Urgent.ly provides the service.

The company is one of the largest providers of on-demand roadside assistance in the United States.

What Is Urgent.ly Roadside Assistance?

Urgent.ly is a technology platform that connects people in need of roadside assistance with service providers who can help.

The company offers a wide range of services in North America, including tow truck service, flat tire repair, jump starts, and more.

As a nationwide digitally-connected roadside service provider, Urgent.ly picks up an Uber driver’s location via the driver’s phone.

It works similarly to the Uber app, where passengers can see their driver’s route.

A driver with a bad battery or flat tire can track the tow truck as it makes its way to them.

The Urgent.ly app provides you with real-time updates throughout the process.

The old way of wondering when help will arrive is now replaced with a more comforting process.

If you need roadside assistance, you can request it through the Urgent.ly app or website.

You’ll get connected with a service provider who will come to your location and help you with your problem.

Who Qualifies for Uber Roadside Assistance?

To qualify for Uber roadside assistance, you can pay $0.49 per month for the Urgent.ly roadside services.

Uber Pro is another way to access Urgent.ly as an Uber driver.

As an Uber Pro partner, Uber gives you a free pass to Urgent.ly.

You get all the benefits without paying the monthly fee.

You can gain Uber Pro points by completing certain activities, such as taking a set number of trips, maintaining a high rating, or completing Uber driver training.

For example, you get points by maintaining an 85% or higher acceptance rate.

Or, you can get Uber Pro points by keeping your rating at 4.85 or higher.

vector graphic showing mobile phones with Uber Eats Pro screenshots on the screens

Uber Pro allows you to meet four levels of rewards.

  • Blue
  • Gold
  • Platinum
  • Diamond

As you go up the reward level ranks, Uber gives you more benefits.

These benefits include the following possibilities.

  • Free roadside assistance through Urgent.ly
  • Tuition fee coverage for you or family members
  • 25% savings on car maintenance
  • Free dent repair
  • View trip lengths before accepting them
  • Savings on your gas bill

What Can You Call Uber Roadside Assistance For?

Urgent.ly offers a wide range of roadside assistance services, including tow truck service, flat tire repair, jump starts, and more.

Here are the four main reasons to use the Uber roadside assistance option.

  • Breakdowns
  • Out of Gas
  • Tire Change
  • Lockouts


Breakdowns are the most common reason to use roadside assistance.

If your car breaks down, you can call Urgent.ly for a tow truck.

The service is available 24/seven, so you can always get help when you need it.

Out of Gas

If you run out of gas, Urgent.ly can also bring you gas can so you can get back on the road.

A tow truck driver will bring the gas can to you and help you fill up your car.

Tire Change

There’s no need to worry if you get a flat tire.

Urgent.ly can dispatch a tow truck to change your tire for you.

A service provider will use your spare tire and change it out for the flat one.


Getting locked out of your car is always a pain.

But with Urgent.ly, you can get help in this area.

The service will send a technician out to unlock your car for you.

How Much Does Uber Roadside Assistance Cost?

The cost of Uber roadside assistance will depend on the service you need.

For example, a tow truck will cost more than a gas can.

However, Uber drivers get up to four services per year.

If you get a flat tire, you can use the Urgent.ly app to call out a technician who fixes the tire free of charge.

The flat tire qualifies as one of your four annual services.

If you run out of gas a couple of months later, simply use Urgent.ly again.

A local technician will show up to fill up your gas tank.

You still have two Uber roadside assistance issues you can use before the year ends.

You’ll be happy if your car breaks down a few months later.

You can track the tow truck through the Urgent.ly app as it heads to you.

You can get up to 25 miles of free towing as an Uber driver.

Uber and Urgent.ly don’t limit your roadside assistance needs to driving for Uber.

You can use Urgent.ly for flat tires, lockouts, and towing needs even when you’re driving your vehicle on personal time.

How Long Does It Take for Uber Roadside Assistance To Show Up?

The time it takes for Uber roadside assistance to show up will depend on the service required and your location.

For example, if you’re in a rural area, it may take longer for a tow truck to arrive.

In general, though, Urgent.ly promises that assistance will arrive within 30 minutes.

Typically, you can expect a truck to show up to assist you within 15-20 minutes if you’re driving in a large city.

Uber drivers in Los Angeles or San Francisco, for instance, can expect to see a technician sooner than a driver in a small town.

Is It Worth It?  

As an Uber driver, you never know when you might need roadside assistance services.

You drive long distances frequently as you provide your services to passengers.

You can avoid getting stranded for $0.49 per month.

Plus, as an Uber driver, you can use the service whether you’re on the clock or not.

If you have trouble with your car while driving with your family on the weekend, you can still get assistance.

How to Contact Uber Roadside Assistance

It’s simple to get in touch with Uber roadside assistance.

Let’s break down the steps.

an Uber driver with a problem calling Uber driver support for help

Step by Step Instructions

  1. Download the Urgent.ly app on the Google Play Store or Apple Store
  2. Open an account using your phone number and email address
  3. Open the Urgent.ly app on your phone
  4. Select the service you need
  5. Enter your location
  6. Confirm your request

The Urgent.ly app works like Uber’s app works.

You’ll see a map on the app’s main screen.

The map shows your location and your tow truck technician’s location.

It will show you the name and profile pic of your tow truck driver.

It makes it easier to recognize whether the correct person shows up or not.

You’ll see a report of how many minutes it will take for your technician to reach you.

Watch as they move along the map and get closer to your location.

If you need to cancel the service for any reason, you can do so by tapping on the prominent “cancel” button at the top left of your phone’s screen.

The whole process is simple.

You can get the help you need without waiting on hold with other roadside service technicians.

If you’re on a loud freeway, you’ll appreciate that you won’t struggle to hear a phone representative.

Tap a few buttons on your phone and then wait for help.

Frequently Asked Questions

Although the Uber roadside assistance solution through the Urgent.ly app is straightforward, you may have a few additional questions.

Let’s answer four frequently asked questions about the process.

vector graphic showing an Uber roadside assistance vehicle towing another on the back of a trailer

Is Urgent.ly Available Only When You Are Driving for Uber?

No, you can use Urgent.ly’s services whether you’re driving for Uber or not.

The app is free to download.

You only pay for the services you might need above the limits of the free plan.

How Many Times a Year Can You Get Assistance From Urgent.ly?

You can get up to four services per year with Uber roadside assistance.

You can use it for tows, flat tire changes, gas delivery, or locksmith services.

How Far Can You Get Towed Using Urgent.ly?

You can get up to 25 miles of free towing with Uber roadside assistance.

In contrast with non-Uber drivers using Urgent.ly, the company normally charges $99 for a 10-mile tow.

The free lockout services provided to Uber drivers cost $69 for non-Uber Urgent.ly customers.

Wrapping Up

Urgent.ly is a free roadside assistance service designed for Uber drivers and other motorists alike.

It’s available to download from the Google Play Store or Apple Store on your mobile device.

You can also use it if you don’t drive for Uber but want help with vehicle problems on the road.

Download the Urgent.ly app today.

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