Document

The Definitive Guide to DoorDash for Customers

Food cravings don’t always kick in at convenient times. Whether you’re in the middle of a big project or lounging in pajamas at home, sometimes a meal from your favorite restaurant is the only thing that’s on your mind. With DoorDash, the key to satisfying your cravings — without dropping what you’re doing — is just a few taps away.

Food delivery services are sweeping the nation, with brands like Uber Eats and Postmates becoming household names across the nation. Sitting at the very top of this booming industry is DoorDash, a brand that has expanded from its humble San Francisco beginnings to hundreds of cities around the world.

This comprehensive guide will provide everything you need to know about the growing brand before you sign up and make your first order.


Jump to:


What Is DoorDash?

DoorDash is an on-demand food delivery service that connects customers, restaurants, and couriers on one mutually beneficial platform. As soon as a customer places a delivery request on the app or website, their order is sent directly to the restaurant of their choice. When their meal is just about ready, a delivery worker — known as a Dasher — will be sent to pick it up and deliver it straight to the customer’s door.

Since DoorDash was founded in 2013 by CEO Tony Xu — alongside co-founders Andy Fang, Evan Moore, and Stanley Tang — its platform has grown to offer delivery from over 300,000 restaurant partners. As the company continues to grow, your options may very well be increasing, too.


Where Is DoorDash Available?

DoorDash currently operates in over 850 cities in the United States, Canada, and Australia. Though its Australian operations are currently only active in major states like Victoria and New South Wales, the platform is available in practically every major U.S. city and about 100 Canadian cities.

To check if DoorDash operates in your exact location, you can enter your address on this food delivery page on DoorDash.com. Then, tap “Find Restaurants.” If the platform is available, you’ll be able to start browsing local businesses and their menus. If not, you’ll get a “Stay Tuned” message instead.

Alternatively, you can scroll down on the food delivery page and tap on the market closest to you. This will open up a list of all the cities serviced in that market.


DoorDash Order Options

While DoorDash is best known as a food delivery company, the company doesn’t just offer delivery services.

The platform allows users to submit “Pickup” orders for some restaurants. When you do so, you’ll be able to relax at home until your order is ready, then head to the restaurant when your meal is ready for pick-up, allowing you to avoid any wait. By eliminating the need for a courier, you can avoid delivery fees and still save yourself some time.

Whether you’re placing a Delivery or Pickup request, DoorDash allows you select any of these order options (as long as your chosen restaurant allows them):

  • Group order: This option allows you to share a unique link with friends who can add items to your cart before you check out. The feature helps you save on delivery fees without passing your phone around or waiting until everyone’s in the same room to order.
  • Scheduled delivery: On the checkout page, you can change your delivery time from “ASAP” to whatever future date and time works for you, as long as your selected restaurant is accepting orders for that time frame. Group orders can only be placed up to four days in advance.
  • DashPass: If you purchase a DashPass subscription for $9.99 per month, free delivery will automatically be applied to eligible orders of $15 or more. Just make sure to look out for a check mark next to your restaurant’s name, which signifies that you can use your DashPass benefits.

How Much Does DoorDash Cost?

As you may expect, the convenience of DoorDash does come with a few additional costs. In addition to the amount you pay for your meal — which follows the restaurant’s pricing — and local taxes, you can expect to pay the following fees when using the delivery app:

  • Delivery fee: This fee varies by restaurant, though it usually starts at $1.99 and rarely exceeds $5.99. However, in times of high demand, this fee may be slightly higher. This fee is waived for all Pickup orders, as well as for DashPass users who place eligible orders.
  • Service fee: This is essentially a convenience fee that helps DoorDash continue to operate and maintain its platform. The service fee is usually around 10% or 11% of your order subtotal.
  • Small order fee: If your order subtotal is under $10 (sometimes even less, depending on your market), you may be charged about $2 for having a small cart.
  • Tip: Though the DoorDash tipping policy doesn’t require you to add gratuity, it’s common courtesy to tip your Dasher at least 15% — more if they do a particularly great job. Dashers depend on tips to make a decent living, just like your standard waiter or bartender.

Payment Methods

Currently, DoorDash only allows you to pay on its platform with a credit card or debit card. We recommend saving your payment card information in the “Account” section of the platform before you get started with your first order. This makes your ordering process as simple as possible.

However, DoorDash does uniquely partner with some national chains, including Dunkin’ and Chili’s, to allow you to use your restaurant perks on the platform. Eligible loyalty cards can also be saved in the “Account” section of the app or website.


Placing Your First Order

When you’re ready to place your order, simply open up your DoorDash app or head to doordash.com, logging in if you aren’t signed in already. Then, enter your current address to start browsing restaurants near you. You can filter by DoorDash ratings, cuisines, cost, and more.

Once you find a restaurant you’re interested in, tap on it and add your chosen menu items to your cart. Tap “Checkout” once you’ve selected all the items you want.

On the checkout page, you’ll need to select your delivery method and time, add a tip under “Dasher Tip,” and review your order before selecting “Place Order.” You can also add a promo code on this page if you have one.

After you place your order, you’ll be able to track its progress until it arrives at your door.


DoorDash Customer Service

If you’re ever stuck in the DoorDash ordering process or need any other assistance with the platform, DoorDash customer service is available on multiple channels to help you out.

Customers can easily head to this support page to start a live chat for time-sensitive issues. Alternatively, they can tap the “Email” option on this same page to fill in a contact form and get their questions resolved via email, usually within a business day or two.

DoorDash customers can also try contacting the company through this phone number: (855) 973-1040.

And if you have a fairly common question or want to try resolving an issue on your own, you can always go to this customer help page to avoid waiting for a response. This help page can answer questions about anything from ordering on DoorDash to resolving account and payment issues.


Frequently Asked Questions

Joining DoorDash allows you to gain immediate access to hundreds of restaurants, right at your fingertips. Read our answers to these common questions to learn more about how you can navigate and use the food delivery app.

1. Does DoorDash have a referral program for customers?

DoorDash has a great friends and family referral program that allows existing users to earn $10 when a new user signs up with their referral link and places their first order. Your friend will get $5 off each of their first three orders (for a total of $15 in savings) upon sign-up.

Existing users can find their unique referral links when they log in and head to doordash.com/consumer/invite.

DoorDash does limit referral bonuses to the first 25 users you invite, as the company wants to prevent users from sharing their codes on public coupon sites and spamming potential customers.

2. Does DoorDash Take Cash?

DoorDash doesn’t deal in cash transactions with customers or drivers. Customers can only pay online through the app. The only use for cash is when you want to tip your driver in person.

3. Should I tip my DoorDash driver?

You can tip your dasher in two ways. One way to do it is by using the app and transferring funds upon the completion of the delivery. You can also tip your dasher with cash in person.

4. Do DoorDash Drivers See Your Tip?

DoorDash dashers don’t see individual tips received through the app. They only see the total amount in tips received after their shift has ended.

5. How do I cancel a DoorDash order?

You can only cancel your order on DoorDash before the restaurant starts cooking your food. In order to do this, you should log on to the order status page. If you are not too late, the order can be canceled, and your money will be refunded.

You cannot cancel your order while the delivery is in process. If the dasher is en route to the restaurant you can only change some delivery instructions or your delivery address. However, you cannot cancel the order and receive a refund at that point.

6. How do I use DoorDash referral credits?

DoorDash credits are earned by referring your friends to join and use the app. The money you earn from this is given to you in the form of credits. The credits cannot be exchanged for money or free orders, but they can be used to purchase promotional codes for discounts. To access your credits and view their expiration date, you need to visit your account page.

7. How does Caviar compare to DoorDash?

Caviar, a food delivery service owned by DoorDash, focuses on more upscale dining and locally owned restaurants, so you won’t see any fast food chains on the platform. You can also expect slightly higher prices from Caviar, which serves fewer markets.

8. Can I delete my DoorDash account at any time?

Absolutely. If DoorDash isn’t working out for you, you can fill out this contact form with your name, the contact information linked to your account, and your deactivation request. Make sure to select “Account Settings” as your category and “Deactivate DoorDash Account” as your subcategory.


Sign Up for DoorDash Today

If you ultimately decide that DoorDash is the food delivery platform for you, you can easily start and complete your sign-up process within minutes. All you need to do is open your app or head to this sign-up page, then follow the prompts to create an account with your email, Google account, or Facebook account.

With this DoorDash guide, you’ll already know exactly how to navigate your order options — and you won’t be surprised by any additional fees that are added at checkout.

Once you’ve gotten a taste of the food delivery service and decided that you love how the platform works, you may start wondering how you can start earning money as a Dasher, too. Read our guide on how to become a DoorDash driver for insight into the courier gig.

Write a Comment