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The world of on-demand delivery is rapidly changing.
These days, there are many food delivery services on the market. With so many options available, it’s difficult to decide which delivery company is the best one. Especially if you are just starting to work as a delivery person.
According to experienced couriers, the top food delivery services are Postmates and DoorDash. Both of these companies come with their own unique pros and cons.
Although these differences may have an impact on your decision, both share a common characteristic.
Compared to traditional rideshare operations, the process to become a food delivery driver is much more relaxed. These services only require couriers to have a working vehicle.
So if your set of wheels is able to get you from point a to point b, you are good to go.
To help you determine which company is right for you, we have weighed the pros and cons of both services. Read on to see our full take on the battle of Postmates vs DoorDash.
Postmates vs. DoorDash: Pricing
Uber and Lyft drivers will tell you upfront when it comes to earning money, location matters. This simple fact rings true for the food delivery sector as well.
Areas that have a high demand for timely food deliveries will have more orders than neighborhoods that do not. Due to this, if you are in a high demand location, you may be able to earn more money.
Other than this important fact, the two services actively compete against one another. For couriers and those making the food order, this is a win-win.
As Postmates and DoorDash compete for your business, they are also trying to gather the best drivers on the market. To achieve this goal, both companies offer payouts per delivery.
The formula to calculate the delivery fee involves three components. Drivers receive an initial payout of $1, all the ‘pay boost’ generated, and 100% of the tips earned.
The amount of ‘pay boost’ you can earn varies based on the distance traveled during a delivery and how complex the order was.
Beyond that, the smallest payout for any order a courier takes on is $6. Keep in mind, this can add up if you have several minimum payout orders delivered to the same location at lunchtime.
On top of this mandated payout, the app is designed to make tipping easy and encourage hungry patrons to do so. Due to this, the probability of earning a tip is pretty high and drivers report earning an hourly rate between $8 – $15.
Other than the initial flat fee, the way Postmates calculates payments is quite a bit different. Payment earned is calculated using a mileage rate. This measurement only includes the drive time between pickup and drop off.
This means that the time it takes you to actually go to the pickup location does not generate any cash for couriers.
On the plus side, when demand for Postmates is high, such as during lunchtime, ‘blitz pricing’ is in effect. Blitz pricing is a bonus multiplier that couriers can use to bump up their pay.
This boost ranges anywhere between 1.25x and 1.75x and is automatically triggered by the app.
Once an order is complete, customers are allowed to tip couriers within the app. The tipping feature is not as streamlined as DoorDash’s, which may lead to a reduction of average tips earned for some.
For more information on food delivery service rates, we have dedicated an entire article to this topic here.
Pricing: Our Take
We give DoorDash the advantage for those who are looking to make frequent deliveries within their immediate area. However, Postmates is the preferable option for those who plan to drive longer distances for each delivery, or plan to make most of their deliveries during lunchtime.
Related: how much do Postmates drivers make?
Postmates vs. DoorDash: The App
Hands down, one of the easiest food delivery apps to use out there is the DoorDash app. A great deal of effort goes into making the service fun to use, and it shows.
Using this app is not overly complicated and the layout is clean. Drivers have very few hoops to jump through to perform common tasks, such as check on an order status or contact a customer.
Overall, this makes using the app a complete breeze.
A major downside to the app is what service lacks, a map. For many users, this is quite a pain. Without a built-in map on the app, drivers must use other alternatives.
This may not sound that bad at first, however, it can be very time-consuming.
Each time a new order is received, drivers have to navigate to their default maps app to view directions. Unless, of course, you know exactly where you are going and how to get there from the get go.
Other than this issue, DoorDash makes things pretty simple for both drivers and customers. Drivers can accept delivery requests on the fly without much effort.
Plus, when the orders are near each other, drivers can “batch” those deliveries together.
As a result, the app will tell you the best pickup and drop off route for all your deliveries. Being able to reorganize delivery routes on-the-go reduces the amount of time between deliveries.
This makes it possible for drivers to pick up more orders and earn a nice sum of cash from it.
This app is easy to use, just like its counterpart. The layout is smooth and most things are not hard to find. The key difference between the apps, however, is the built-in map.
This service offers drivers an interactive heat map designed to make navigating the city streets easy. Or at least as fast as traffic will allow.
Even so, these features make it easy to knock out several orders in an hour. The Postmates service also allows for batch orders, which goes a long way towards helping to boost your earnings.
The combination of these two built-in perks helps couriers make more money when they are available.
The App: Our Take
While both services offer a high-quality app with an impressive user interface, we give Postmates the win for their built-in map.
Also see: Uber Eats vs. Doordash – Who Wins?
Becoming a Delivery Driver
In general, it is much harder to become a rideshare driver than it is to make deliveries. One of the major reasons for this is the less restrictive vehicle requirements.
For example, most food delivery services do not have an age restriction on vehicles, whereas rideshare companies do.
Keep in mind, there are still some regulations involved. Although these basic requirements are not difficult to fulfill, they are worth reviewing. Doing so reduces the likelihood of overlooking something important before signing up.
Becoming a DoorDash Driver
The requirements to become a DoorDash driver (Dasher) aren’t as rigorous the requirements to become a Lyft or Uber driver. Mandated items a driver needs are a smartphone and access to a set of wheels. Drivers may use any car, truck, motorcycle, scooter, or bicycle as long as it’s functional.
Also, drivers must have a clean background and driving record. These essentials help maintain the safety of everyone involved. When consenting to these background checks, providing your social security number is required.
Other valid information needed includes the standard driving requirements. These items are a U.S. driver’s license and up-to-date insurance.
Keep in mind that the insurance policy must have driver’s name on it. If you meet all the qualifications and are 18 years or older, congratulations!
The only thing left to do is fill out the application and complete orientation. This can be achieved online or in person.
Becoming a Postmates Driver
When it comes to signing up, the process is really smooth. Drivers that are 18 years or older can complete the application within a matter of minutes if they meet a few basic requirements.
Related: Learn our 11 favorite secrets to maximize your Postmates earnings.
A courier needs to have a license, valid insurance with their name on the policy, and a functional mode of transportation. If you have your social security number ready, you can learn about Postmates driver requirements and see how to become a Postmates driver.
Driver Application Process: Our Take
We give DoorDash and Postmates a draw for their application process. Both services offer application processes that are much simpler than Lyft and Uber.
- Maximize your signup bonus with this Postmates driver coupon code
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DoorDash vs. Postmates: Who Wins on Customer Service?
Taking care of drivers when they need help is a major priority for DoorDash and Postmates. Both have extensive resources available that cover almost any situation you may encounter.
These detailed guides are an invaluable tool to have at your disposal when things go south while you are on the clock.
DoorDash Customer Service
For those that would rather skim through a website to find what they are looking for will love the DoorDash resources. This food delivery app has their customer service info organized into a series of FAQs.
Each question provides insight into common issues that new drivers experience, as well as the rarer situations. Drivers can view categorized topics to quickly find the answer that they are looking for.
With no call-in option available for customer service, this can cause some drivers stress. Not being able to speak to a physical person can cause frustration.
Postmates Customer Service
Postmates also includes an extensive FAQs page designed to provide answers for any driving-related questions.
Like DoorDash, each potential issue is categorized by topic. This makes it possible for drivers to click on the relevant topic and get the information they need.
If all else fails, Postmates does have a customer service hotline you can call. We recommend using this if you can’t get help, as their staff can typically help you fairly quickly.
Customer Service: Our Take
While both offer an extensive FAQs page, we give Postmates the win on customer service, largely due to the fact that they have a customer service hotline to dial into.
Postmates vs. DoorDash: City Availability
More than likely if Postmates is available in your area, so is DoorDash. The number of available cities grows larger with each passing day. This means more opportunities for drivers.
Postmates seems to be the more popular and established service. If you are in any of the following states, Postmates may be available in your area:
To find out if Postmates and DoorDash is in your local area, review the list located here for Postmates, and here for DoorDash. Although the service areas for both Postmates and DoorDash are similar, it pays to check out your options.
Both services have a lot in common. The major differences are the built-in map feature, customer service method, and pay calculations.
Despite this, at the end of the day, both apps are very similar. The only way real way to determine which is best is by deciding what your personal preferences are.
Due to this observation, we have decided to declare both food delivery services as the “winner”.
Brett Helling is the owner of Ridester.com. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Read more about Brett here.