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Uber vs Lyft: A Side-By-Side Comparison for 2020

By: // Updated: September 17, 2020

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When you need a ride but don’t have your own car, there’s a good chance your solution is just a few taps away. Rideshare services are available in almost every major city in the United States these days, making transportation more accessible than ever. The only decision you need to make is choosing Uber vs. Lyft.

Both Uber and Lyft are strong competitors in the ridesharing industry and have quickly become household names. Just looking at the surface-level differences, Uber is known to hold a significantly higher market share — nearly 70% of the U.S. market, compared to Lyft’s nearly 30% — and has a significantly larger international coverage map than its competitor.

On the other hand, Lyft has maintained a far cleaner reputation than Uber, which was plagued with scandal after scandal since the #DeleteUber backlash of 2017.

Beyond these notable differences, the two rideshare giants do offer extremely similar services, particularly in the United States and Canada.

Their customer acquisition marketing strategies are quite similar. When Lyft introduces a new driver promotion, Uber does the same. When Lyft offers new users huge amounts of free ride credit, Uber also gives their riders account credit on the house.

When choosing between Uber and Lyft for your next ride, the smaller differences may have a big influence on your decision. This article will compare Uber vs. Lyft in seven major categories, so you can decide for yourself which rideshare app is for you.


Jump To:

  1. Uber vs. Lyft Services
  2. Pricing
  3. Driver Earnings
  4. Uber vs. Lyft Safety
  5. The App
  6. Customer Support
  7. Alternatives to Uber and Lyft

The next sections will compare and contrast Uber and Lyft in detail. This is aimed to help vest you with all the important information you need to pick the rideshare app that exactly suits your transportation needs.

1. Uber vs. Lyft Services

When taking a look at the battle between Uber and Lyft, one of the biggest factors that set the two services apart is the vehicle options available to passengers.

In many cities across the U.S. and Canada, Uber and Lyft services may seem practically identical. For example, these are direct equivalents that can commonly be found:

Uber caters to businesspeople and professionals and has a broad range of vehicles to choose from.

UberPOOL This is the cheapest ride option available. Riders share rides going the same route.
UberX Another budget option, an everyday car with room for up to 4 people will come and pick you up.
UberXL An SUV with seating for up to 6 people will come and pick you up.
UberSELECT This is a 4 door luxury sedan with seating for up to 4 passengers.
UberBLACK Uber’s original car service, these rides feature high-end luxury vehicles with seating for up to 4 passengers.
UberSUV The most expensive service Uber offers, a high-end SUV with seating for up to 6 passengers will pick you up.

Lyft, on the other hand, offers fewer vehicle options than Uber.

Lyft Line Riders share rides going the same route. The cheapest option available to riders.
Lyft The budget option of the group, an everyday car with room for 4 passengers comes to get you.
Lyft Plus This is also a regular vehicle to get you, but with room for up to 6 passengers.
Lyft Premier These are rides in higher quality vehicles than the other Lyft options. Seating up to 4 passengers.

Aside from the vehicle options, there is a noticeable difference between the rider experiences.

Since Uber leans towards businesspeople, the drivers are professional, concise, and do the best to simply get you from point A to point B. Lyft drivers, on the other hand, live up to their slogan “Your Friend With a Car”. Lyft drivers tend to be friendly, open to conversation, and more fun than Uber drivers. Lyft riders are encouraged to sit in the front seat and interact with the driver.

If you’re looking for a quiet ride or a few minutes to focus on an upcoming presentation while riding from point A to point B, then Uber is the company for you. The Uber driver is going to be dressed a bit more professionally. The driver is going to open the door for you and provide you with a more business-like ride to your destination.

However, while Uber provides an alternative to basically every Lyft service, Lyft does fall a bit short on its service offerings. In addition to highly unique, limited location services like Uber Copter and Uber Car Seat, the company is well-known for its extensive luxury options.

This includes Uber Lux, which takes high-end to a whole new level with Rolls-Royce cars and Maserati models. Most of these luxury options are also driven by professional drivers who are commercially licensed and highly rated.

Uber also offers affordable services that act as slight upgrades between the standard Lyft and Uber tiers. For example, Uber Comfort offers more leg room without requiring an upgrade to UberXL. UberWAV is a convenient way to access wheelchair-friendly vehicles through the Uber app. Internationally and in some U.S. cities, Uber also has traditional taxis available that can be booked through the rideshare app.

No matter which service you choose on either service, all vehicle types are fully inspected once per year by law in the U.S. Uber drivers and Lyft drivers always complete background checks to keep riders as safe as possible.

Ridester’s Take:

I use Lyft a lot, especially in times of high demand or when there is a driver close by and I need a ride in a hurry. However, I like the selection of vehicles that Uber offers.

If I need a cheap ride, UberPOOL has my back. If I’m on a business trip and want to impress a client, UberBLACK it is. I have to go with Uber on this one because there are way more types of rides available.

Drivers can expect a higher earning potential by becoming an Uber partner since there are more ride options available. Services like UberBLACK cost much more than regular Lyft rides, so drivers will see more money in their pockets driving for the higher end services. That said, Lyft riders tend to tip more, especially if they make you stop en route to run quick errands.

2. Uber vs. Lyft Pricing

black tesla sitting on street for uber vs lyft pricing post

One of the biggest similarities between Uber and Lyft are its local rates. While there may be cost disparities between cities, Lyft and Uber rates within the same city are almost always extremely similar. This is because both companies are in tight competition with each other to provide riders with the most competitive rates, while still offering drivers attractive pay.

Both companies also similarly charge based on your selected service, as well as the estimated time and distance to be traveled. Base fares and service fees are also typical of both Uber and Lyft, so to actually figure out the most affordable standard price in your area, you can use our price estimator tools for Uber and Lyft respectively.

Both companies charge around $1.00 to start a ride and then charge $1.50 per mile, around .25 cents per minute. When we think about the average cost per mile, it lands at about $2.00 per mile which is much more cost-effective when compared to a taxi.

Of course, rideshare costs don’t always stay steady at their standard prices. When demand outweighs supply, which often occurs during rush hour and busy events, Uber surge pricing and Lyft Prime Time pricing kick in. This is what can cause rideshare costs to greatly differ.

Uber surge pricing multiplies time, distance, and base fares during its busy hours, displaying the amount of surge as the given multiple (for example, 1.5x or 2x). This surge pricing has been known to multiply fares by as much as seven or eight times.

Lyft instead uses percentages to represent how much is added to base fares (time and distance fees remain unaffected). For example, if Prime Time pricing is at 100% and base fares are $10, the Prime Time fares would be $20. While Lyft has eliminated its maximum threshold for Prime Time, the company is less frequently known to have extreme multipliers, which can make the ridesharing service more affordable during busy times.

Ridester’s Take

When the two companies compete on price, passengers come out ahead. Since Lyft typically doesn’t hit the high multiples that Uber riders have come to dread, many riders will choose Lyft, especially in times of high demand.

However, when drivers become dissatisfied with their income, passengers take the hit. Thankfully, drivers that provide poor service will eventually be weeded out by the rating systems that the two companies have put in place, maintaining a high quality driver pool.

3. Lyft vs Uber: Driver Earnings

Uber and Lyft compete heavily for market share, resulting in no really big difference on price. So it makes sense that drivers earn about the same for both services.

In our 2018 Independent Driver Earnings Survey that polled over 2,600 drivers to measure both satisfaction and earnings, our team found that the average rideshare driver was making about $13.70 per hour. If you factor tips into the equation, the median income rises only slightly to $14.73 per hour.

Overall, drivers gave a failing grade when asked about the amount of money they’re making when driving.

Ridester’s Take:

From a driver’s perspective, Lyft takes a smaller cut than Uber. Uber drivers make $13.70 per hour, and Lyft driver drivers will average $17.50 per hour.

Uber’s signup bonuses are massive, but the buck stops there. Along with Prime Time, Lyft also has other rush hour opportunities where drivers can earn more. Power Zones is one such example.

Uber’s take on commission fees is outrageous, and now with their new upfront pricing strategy, it’s even worse. Take a look at the comment sections on our posts and you’ll see that drivers are very displeased.

I wish drivers made more money for the effort they put into driving. Most riders don’t realize that drivers are using their own car, paying for their own expenses, and sacrifice a lot of personal time to drive.  However, Uber and Lyft are so big that they’re able to charge whatever they want and I don’t see that changing any time soon.

4. Uber vs Lyft Safety

police car on busy city street - uber vs lyft safety

Safety is a hot topic when it comes to ridesharing these days, with a significant amount of sexual assault cases and other crime-related issues making headlines throughout the years. Just in recent months, Uber’s safety report recognized that over 3,000 sexual assaults were reported in their rides in 2019 (in the U.S. alone). Lyft hasn’t gotten off scot-free either, having been hit with a massive lawsuit from a handful of sexual assault victims.

Luckily, Uber and Lyft take driver and passenger safety seriously, taking proactive measures to keep riders as safe as possible. This manifests itself in a variety of features and policies that each platform has.

To start with, all Uber drivers and Lyft drivers must undergo a variety of driver screening processes. The first part of this is a criminal history background check, which ensures that drivers don’t have convictions for felonies, sexual offenses, or violent crimes. Potential drivers also have to pass a driving history check, have a valid driver’s license, and possess valid liability insurance.

Vehicles must also meet year requirements set by each state and be inspected every year. And only newer vehicles are allowed on the platforms in general, so you know you won’t be riding in a car that doesn’t have airbags or other standard, modern safety features.

On both apps, you’ll always see your driver’s name, vehicle model, vehicle color, ratings, and license plate number before you get in the car.

During your trip, Uber and Lyft drivers are both covered by liability insurance. Due to high demand, both companies have also installed in-app emergency or panic buttons in most major U.S. markets. These allow you to dial 911 from your app and get your ride information automatically shared.

Both Lyft and Uber driver requirements ensure drivers:

  • Pass a background check with no violent, sexual, or drug-related offenses
  • Pass a DMV record check with no major moving violations in the past three years
  • Have a valid driver’s license and Social Security number
  • Have valid car insurance and vehicle registration
  • Are at least 21 years old with at least one year of licensed driving experience

Uber and Lyft App Safety Features

When you’re using either platform, the app contains additional features to help keep you safe.

Vehicle Details

To start, both apps show you an image of the driver’s vehicle, a photograph of the driver, and the vehicle’s license plate number. These features are helpful when you’re getting picked up in a crowded area full of lots of drivers, but they also help you ensure you’re getting in the vehicle of an actual rideshare driver (as opposed to a stranger pretending to be one). You can also use this information to hold the driver accountable for any unsafe things they do.

Location Sharing and ETA

If you’re worried about riding in a vehicle with a stranger alone (which is understandable), both apps also have a feature that allows you to update family members or other trusted contacts with your current location and ETA.

To share your status in an Uber ride, follow these steps:

  • When you request a ride and a driver accepts, you can swipe up on your app screen and tap Send Status.
  • This shares your trip details with friends or family. They’ll receive a notification.
  • Opening this notification displays your driver’s first name, vehicle info, and your map location in real-time.
  • To pre-select up to 5 contacts to receive your status, select “Settings” from your app menu. You can also add more contacts manually when sending your trip status.

For Lyft, the process is similar:

  • Tap “Send ETA” after requesting a ride to send your friend or family member a text message with an in-app link to your current route and location.
  • They’ll be able to see see your progress toward the destination, a photo of the driver, and the vehicle color, make, model, and license plate number.

Driver and Passenger Rating Systems

One of the simplest ways to keep passengers and drivers safe is the rating system that Uber and Lyft both use. This allows passengers and drivers to rate each other on a scale of 1–5 stars.

In addition to the rating, both parties have the option to leave feedback explaining what went well (and what could have gone better). If either a driver or a passenger conducts themselves in an unsafe manner, you can mention it after the ride. Feedback is anonymous to both parties in order to prevent retaliatory feedback.

Ridester’s Take:

While both companies’ safety regulations are about the same, Uber does pull ahead just a bit. Due to the availability of more luxury services, riders do have more opportunities to get matched to commercially licensed professional drivers, each of which have high star ratings and commercial insurance. Still, Lyft does provide a unique color-matching system for an extra layer of identity verification, which we’ll further describe in the section below.

5. Uber App vs. Lyft App

Both companies developed their apps around the same time, and while they may slightly differ in their user interface and how they go about presenting their features, they do the same thing: connect riders with drivers.

The Uber app tends to allow the consumer to have a better idea of the total cost of his/her ride up front. Lyft is improving their app to be more transparent, but it’s still not quite there yet.

That said, the Uber app is now getting packed with features and is slowly becoming less user-friendly than it used to be. While they recently pushed an upgrade that now allows users to tip their drivers, there’s also a lot of cross-promotion to other services like Uber Eats and their delivery services, which is quite obtrusive when riders just want to request a ride.

Booking a ride is easy in both apps. They both require riders to input their destination address and current location into the app. Since they rely on location-based data, you need to have access to the internet. Both apps calculate the fare based on distance, time, and service and show the driver’s estimated arrival time.

Uber provides you with an estimated arrival time BEFORE you book a ride; with Lyft, you have to request a ride first to get an ETA.

Lyft allows passengers to add a stop along the route. This means that they can pick a friend up on the way or drop something off at the library or the dry cleaners’. Both Uber and Lyft store your credit card information within the app, so you don’t have to worry about paying the fare with cash. Once you arrive at your destination, the fare is automatically charged on your card; all you have to do is leave a review and a tip if you wish.

Once you’ve actually requested a vehicle, it’s actually quite difficult to tell whether you’re taking an Uber or Lyft ride. This is because many rideshare drivers actually drive for Uber and Lyft (as well as Uber Eats) at the same time, making the general atmosphere extremely similar. Drivers seeking great ratings and tips may offer you free water bottles, mints, and a smartphone charging station, and accommodate your air conditioning and music requests.

The biggest difference is, some Lyft drivers have electronic dashboard signs installed that display your name and a color that matches with your Lyft app. This not only adds a layer of safety when you use Lyft — you always know you’re entering the right car — but also creates a more personalized user experience.

If your in-app experience matters a lot to you, you may also want to consider a key difference in the two platforms. The Lyft app will likely feel much more familiar to Google Maps users, as the navigation platform is integrated into the app. The Uber app, on the other hand, uses custom, branded navigation that offers a unique in-app experience that you may prefer. Of course, this is all a matter of preference, since the apps are both simple to navigate otherwise.

Ridester’s Take:

I really don’t see a significant difference between the two rideshare apps, other than small aesthetic differences. When riding, it seems like most riders typically choose the service that has a closer car.

6. Uber vs. Lyft Customer Support

As a passenger, your options for contacting Uber and Lyft customer support are quite similar. Both ride-hailing app companies allow you to reach them via social media with ease. The San Francisco-based companies also offer robust help centers and emergency hotlines for all users to use before, during, or after their Lyft or Uber rides.

Riders and drivers can get in touch through:

  • email
  • in-app support
  • website support
  • critical response lines

However, Lyft does offer one extra perk for riders: a general contact form. While Uber requires users to fill out topic-specific forms to get a response from an Uber team member, Lyft customer service can be reached via email for general issues when you click the “Contact Support” button on this help page.

Ridester’s Take

The quality of support of both companies has declined in recent years as the companies have grown. I personally like working with Lyft’s customer support much more than with Uber’s.

Lyft representatives are friendly, while Uber reps seem to be constantly overwhelmed. This leads to an abundance of canned responses readily available on their Help center, while Lyft actually takes time to answer questions.

For customer service questions, I recommend you check out the following posts on our site:

7. Alternatives to Uber and Lyft

While Uber and Lyft are the main contenders in the rideshare world, they are by no means the only options out there. The ridesharing boom has inspired dozens of competitors to appear throughout the United States and beyond, some with their own unique niches. Here are three popular alternatives you can use instead of Uber and Lyft:

1. Via

Via rideshare is a shared car service that helps users connect to drivers and other passengers along the same route. It essentially provides the same service as UberPool and Lyft Shared, keeping costs low in cities like Chicago, New York City, and Washington, D.C. It’s one of the few widely known competitors to the rideshare giants’ true shared ride services.

2. Wingz

If safety and scheduled rides are your priority, Wingz is a great alternative for you. This rideshare service can get you to flights, important meetings, and other places right on time with rides scheduled up to two months in advance. Even better, Wingz drivers attend a formal training and have even more record checks than the standard Uber or Lyft driver.

Wingz is currently available in 15 U.S. cities, including Austin, Los Angeles, Miami, and San Francisco.

3. MyTaxi (FREE NOW)

Some consumers still prefer taking taxis due to the fact that drivers are fully licensed and well-regulated by cities around the world. MyTaxi (now FREE NOW) is an excellent solution for riders who want the taxi experience in Europe with the convenience of Uber and Lyft. By using this app, you can hail a trusted ride easily, track it in real time, and make your transactions cashless.

Which App Should I Use?

Comparing Uber vs. Lyft can be a hard task, as neither rideshare service consistently comes out on top. If you need access to more service options in more cities — especially those abroad — Uber is a clear winner. However, Lyft has many smaller triumphs, including a slightly better high-demand pricing reputation and a more convenient support channel.

Overall, your choice depends on what you’re looking for, what city you’re located in, and more. If price matters the most to you, it may even depend on the exact time of day. Of course, you always have the option to use both services, or choose another one entirely.

191 thoughts on “Uber vs Lyft: A Side-By-Side Comparison for 2020”

  1. Uber is our preferred ride share as the drivers are professional, courteous and reliable. We often interact with the driver and have found them to very interesting people who share the same values we do.

    Reply
  2. I have been using rideshares for several years now at least 2x a week.. Uber was my go to at the beginning and I started with Lyft about 6 months ago. I find Lyft cheaper by far. Lyft standard cars seem to be much nicer than Uber. I have been in some jalopies with Uber. Sometimes I do wait longer for Lyft so then I bounce back to Uber. My first choice is always Lyft.

    Reply
  3. We used Uber for the first time through out our trip to Oregon. Easy to use, all drivers friendly & professional. Overall, great experience. Will definitely use Uber service in the future.

    Reply
  4. Lyft is cheaper, and now is getting increasingly more popular than Uber (perhaps for political reasons). I actually prefer Lyft over Uber not only for financial reasons, but Uber drivers seem to get lost finding passengers more often than Lyft drivers do, and Lyft drivers tend to wait for passengers longer than Uber drivers do. I’ve also heard from drivers that Lyft passengers tend to wait for the driver more often than Uber passengers do. Lyft also offers more promo offers, whereas Uber just has the one time signup bonus. Lyft for the win.

    Reply
  5. I wholeheartedly agree with Geoff! They simply cannot or will not fix a problem that should be simple. In my case, it was an issue where I could not request an Uber – I needed to enter a different payment method; however, it didn’t make any difference what payment method I put in, they still would not allow a ride to be hailed. The fact that you simply CANNOT speak to anyone compounds the problem of getting things fixed. They don’t get it…and I am now a Lyft customer only, along with the rest of my family.

    Reply
  6. Sorry to start with such a blunt statement, but Uber just sucks. The founder is a world-class jerk and was just kicked out of the company by the board of directors. The company challenged Austin, Texas to change its city rules or Uber would quit, and Austin told them to take a leap. Only Uber would presume to tell a city how to run its rider services. Lastly, once your account is screwed up on Uber you’ll never get it fixed. No toll free number, only a box to send an email, which I’ve done, with no response. So I just signed up for Lyft and it’s amazing. I can’t believe I spent all that money on Uber, but I guess Lyft has only been widely available the last year or two. SO glad to be done with Uber!

    Reply
  7. My college age daughter had a horrible experience with a male Uber driver. Are you able to request female only drivers for girl passengers from either Lyft or Uber? And if so, how is that done?

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  8. I have used Uber and Lyft until this past year. In my opinion, Uber is a far better option. It’s always cheaper (although often not by much). In my area there are dozens of drivers available within minutes with Uber while Lyft, having fewer drivers takes at least 15 minutes to arrive. The Uber drivers have nicer cars, Lyft is a toss up. Most are nice, many are not…and you have no choice about your ride until it arrives. Twice I have gotten stuck with Lyft cars that wreak of cigarette smoke and dozens of times my driver does not speak ANY English. I live in Texas!!! Furthermore, Lyft drivers have “dropped” my ride because they can’t find me…which means I have a new driver and start my wait all over again. That’s frustrating, to say the least. Lastly, Lyft is constantly sending me offers. I mean, daily until I adjusted my mail settings. The offers sound good, but they rarely are what they seem. Customer Service is terrible. The Lyft drivers expect a tip on top of pay.

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  9. Lyft has already taken over two weeks and a half to compelte by background check and is not yet complete. Uber approved my background check in two days. So in going with uber.

    Reply
  10. I installed Uber at first, because it is obviously more popular, but I struggled to use the app on my phone. I then uninstalled and reinstalled it, but I was having the same problem. The lyft app was so much more convenient and easy to use. I’m an Android User.

    Reply
  11. I looked at both apps and Lyft was way more friendly in terms of scheduling a ride in advance. Based on that I chose Lyft both times. One of the times though the guys car was super dirty. It gives you the opportunity to comment though and if you rate them a 3 or below, they won’t dispatch that same driver to you again. The guy that had the dirty car also had to stop for gas but it worked out since I needed to pee! 🙂 Both drivers were nice but not chatty which I appreciated. The first guy got out of the car and helped me with my bag automatically. The second guy didn’t get out initially but was really nice about getting out and helping me with my bag (I have a bum hand right now). Living 45 miles away from the airport in Atlanta made it really nice an convenient.

    Reply
  12. Uber drivers do not open doors, as described in here. I have used Uber in 2 countries, and several US states. My experience with Uber has been great anyway. I have not tried lyft.

    Reply
  13. Uber refused to contract with me because I had a DUI 8yrs ago. It is the only violation I have ever had and I will never do that again. I’m not a drinker and had a few drinks and drove home and was pulled over. Iowa has a low tolerance and I got a DUI. I never will do that again… However, Lyft will work with me because they go back 7yrs, not 10… Uber’s lose Lyft’s gain,

    Reply
  14. I applied to drive with Lyft and my application was denied. Both Lyft and Uber require proof of license, insurance and vehicle registration. Lyft denied me because I had a license cancellation which happened when I lost my job because couldn’t pay to renew, and I had parked my car for a while. I recently got my license renewed, car reinsured and back on the road. Uber approved me because my current status is good. Lyft penalized me for having a bad experience during a challenging time in my life. F Lyft.

    Reply
  15. Used Uber 4 or 5 times, no issues, until in LA, asked for a ride and it kept updating arrival times between 13-17 minutes. After 30 minutes of this, cancelled the trip and got a cab. More recently, I was putting in my address for an advanced trip (next day) and at confirmation kept changing the pickup address across the street. After sending screen shots and describing what was going on in a few messages back and forth, customer support said I was doing it wrong, so I did it their way, still changed the address. Added the Lyft app, and in 30 seconds, had a confirmation and most importantly, it kept the address I told it to pick up at. Bye-bye Uber!

    Reply
  16. Does Lyft or Uber pay extra if I have a specialty vehicle? I have a van that has a wheel chair lift and can have 7 people ride. I read somewhere you need a 24 hour notice for handicapped or service dogs but I can be there when needed.

    Reply
    • I emailed Lyft and they said I can not use my wheel chair lift van because they are in a deal with local handicap services. In other words, You need a 24 hr notice if you are handicapped to get a ride. Yet Lyft policy says they do not discriminate to the handicapped. BS, I can pick them up in real time and not have them wait a day. Lyft most likely gets a cut in the deal with the special services companies.

      Reply
  17. In Vegas I never had to wait more than 5 minutes for a Lyft but when I booked an Uber it was at least 10. Some drivers I talked to said that they had cancelled their Uber accounts. Uber’s CEO is also a bit controversial (Trump supporter? Sexist?) That said, Uber do seem more reliable and, dare I say it, fancier…

    Reply
  18. Drivers also risk higher insurance premiums with their auto insurance if they are a driver for either of these services.

    Reply
  19. Tried to get an Uber at the airport but the app continually wanted the credit card CVS. We were never able to complete the request and had to find a Taxi. Going to download Lyft and try it.

    Reply
  20. I think Lyft is better for me, because the tipping procedure is already built into the Lyft app, and the ride is more social and fun, and the rider can choose what music they want or what theme they want.

    Reply
  21. i did all that they that Uber require 15 mins later got the job if you needs it go for it but lyft is better….

    Reply
  22. I been driving for Uber for months and I Just driving with Lyft for a week and the differences are huge. From the driver perspective Lyft is way BETTER. Im making about 50% more with Lyft than what I used to make with Uber. I havent turn on the Uber app this week, because they have me riding some time for about 2.50. Are you kidding me?. Im NOT planning to drive again for Uber. Period!

    Reply
  23. Been driving for Uber for three weeks. You pick up a rider and don’t know where they will be going until you pick them up. The family I picked up was going to airport in Canada. Took an extra 1/2 hour in customs as they didn’t speak English. I had to pay $5.00 toll each way to cross bridge. Uber says riders pay all tolls ahead of time. We pay the tolls and then get reimbursed. When I complained that they didn’t reimburse me for the tolls, they said ” this is not in the catagory of tolls we pay”. I took the exact route they sent me and now I am getting stiffed $10.00 by Uber. No extra pay for going to a forign country and taking risk of not knowing what is in their luggage or if they are legit. So mad. Wrote to CEO but of course no response. Not the $10.00 but principle that a billion $$ company would stiff their drivers

    Reply
  24. I have been using Uber for about a year now, 4-8 trips per week.

    2 issues during the year;

    1) ordered an Uber XL as there were 6 of us leaving a party. A small Hyundai SUV arrived with only 5 seats/seat belts. I agreed with the driver that it wouldn’t work and he asked me to cancel on the app. Later I was charged a cancellation fee that was a pain to dispute and have reversed.

    2) was charged a $100 for a standard trip I take that normally costs $35. Uber claimed I agreed to a surge charge which I did not. I did not get prompted to agree to a surge. I always take a regular taxi when Uber surges. They then credited $25 to my account and marked the issue as resolved. It was not resolved for me so I have opened a dispute with my credit card company.

    My plan is to try Lyft now for the next few weeks to see if they are better…..

    Reply
  25. I’ve been using Uber for a year and not once has a driver opened the door for me, unless you mean the boot, to stow my bags.
    I’ve found many of them to be quite chatty and social, though.

    Reply
  26. That happened to me once as I called to tell the driver I was sitting on a bench, not standing by the road as they expect as Uber claims to be supportive of persons with disabilities. All you need to do is go to the help and they will reverse it.

    Reply
  27. You can always cash tip the driver, it is up to the rider as to whether they think this is a service or not. It is customary to tip in a service situation

    Reply
  28. CORRECTION: UBER does NOT supply their drivers with iPhones for $10/month and I can download any app I want with my phone.

    Reply
  29. I have been driving for both Uber and Lyft for several months. I have around 150 rides for both companies. I have been using the Everlance app to keep track of the miles I drove for rideshare. I am in a smaller city so that is a consideration. I looked at the detail on my driving last week and here are the results.

    Total miles driving for rideshare: 1018
    Total miles receiving revenue: 508

    Hours driven: 30.4, 18.1 for Uber and 12.3 for Lyft

    Revenue: $422, $238 from Uber and $184 from Lyft

    Total fuel costs for week: $111.80

    With these numbers, I calculated that I made overall $13.90 per hour before fuel costs and $10.22 after fuel costs are factored in.

    I also looked at the income per hour from Lyft and Uber and determined that I was making $13.15 per hour with Uber and $15.01 per hour with Lyft, with tips adding to the increase.

    I agree with most of the comments, Lyft is better in their interaction with their drivers.

    Reply
  30. I believe the law in most states can give you s DWI if you are in your car and your keys are in the ignition; the car doesn’t have to be running.

    Just an idea, but if you are waiting in your car you might want to sit in the back seat and make sure your keys are in the glove box. That way, when you are approached by an officer, it will be obvious that your keys were NOT IN THE IGNITION.

    Although, I it’s always best to check your states DWI laws so you know EXACTLY what NOT to do when waiting for a ride.

    Reply
  31. This happened to me yesterday. I’ve disputed with paypal, and deleted the app from my phone. Every interaction I’ve had with Uber corporate has been negative. Nothing against any drivers, but I’m looking elsewhere for rides. Hope my $5 was worth it to you, Uber.

    Reply
  32. You should support your local cab companies and stop letting the rich get richer! Uber and Lyft are owned by billionaires and they could care less about you! Cab companies run off of apps too. They are destroying the hard working cab drivers who do this to support their families. Interesting how the government allows Uber and Lyft to be unregulated while cab companies are force to pay high premiums for insurance and follow certain regulations. This is just another case of the good ole boys in Washington letting their billionaire friends do as they please while the poor working class has to suffer. And thank you for supporting them instead of the hard working class! Why wouldn’t you go drive for a cab company? You will make great tips and work the hours you want and not TEAR up your own car!

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    • If local cab companies didn’t pass up people of color or refuse to go to their neighborhoods, there wouldn’t be a demand for Uber or Lyft. Local cab companies helped create their undoing.

      Reply
  33. I used to drive for both companies and I must say as a driver Lyft is better. They treat their drivers better and the fact that people can tip on the app helps out a lot. Uber tends to answer emails way faster, but Overall I make more with Lyft because I can earn up to 20 percent of what they take back. With Uber you drive for them and that is all. Lyft rewards drivers for doing so many rides by allowing you to make it a possible 95-5 percentage. The biggest thing though is where you drive. Lyft isn’t huge in Nashville so overall I’d make more with Uber, but I’ve started sending people the link to join Lyft and get the free money rides.

    Reply

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