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Uber Deactivation: Why Drivers Get Deactivated [and How to Get Reactivated]

By: // Updated: September 23, 2020

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Uber deactivation can happen to even the best drivers. Follow these tips to avoid getting disabled, and if you do, reactivating might still be possible.


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I often get asked by passengers what they can do to raise their Star Rating, which is situated below their photo in the passenger app. This is the Uber GPA for passengers. If it drops low enough, they’re unable to drive.

The last thing an Uber driver wants to deal with before a trip is opening their driver account only to learn that an Uber deactivation has happened to them.

Uber sometimes sends out an email before they disable a driver account, but more often than not, the driver tries to log in with no luck, only to find out from support that they’ve been disabled.

We’ve gotten quite a few questions about Uber drivers being deactivated recently, and after finding out about Uber’s deactivation rampage in New York, we figured we would put together a guide about what to do if it happens to you.


Jump to:

    1. What the deactivation process looks like
    2. Why drivers get deactivated
    3. How to tell if you’ve been deactivated
    4. How to reactivate your account

Uber Deactivation: Can’t Log In

My Uber account has been canceled a few times in the past three years, and I can tell you, it’s a frustrating process. Whether you’re trying to go online, or just taking a ride, it’s never fun.

The Uber partner deactivation process is pretty straightforward: Either a support representative will reach out and let you know your account has been disabled, or you just won’t be able to log into the Uber Partner driver portal. Either way, you can’t get online.

Common error messages displayed in the Uber Partner app if you’ve been deactivated will include:

  • “Your driver account has not been activated”
  • “The partner account you drive under has been disabled”
  • “You are waitlisted”
  • “Your account has been placed on hold”
  • Your profile status gets stuck as onboarding or waitlisted

If you see a message like this displayed in your Partner app, that is not a good sign and means you’ve probably done something wrong that Uber didn’t like.

If you get deactivated, don’t freak out. There are plenty of things that an Uber driver can do to get deactivated, but luckily many of these are simple problems to solve and if you go about contacting Uber correctly, a resolution can hopefully be reached.

Reasons for Uber Driver Deactivation

Uber Deactivation: Why Drivers Get Deactivated [and How to Get Reactivated]

Before we dive into Uber driver reactivations, it’s good to be aware of the different reasons a driver can be deactivated. According to the Uber driver deactivation policy, all of the following are reasons you can get taken off the platform:

  • Ratings: If a driver’s average rating falls below a certain point, they can be deactivated. UberX drivers must have a star rating above 4.6, UberSELECT above a 4.7, and UberBLACK above 4.8. If your ratings fall below these numbers for your Uber type, you risk deactivation.
  • Unsafe Driving: Driving in a manner that endangers passengers is a one-way ticket to deactivation. Obey traffic laws at all times.
  • Background Check Changes: If Uber becomes aware of a change in your criminal background or driving record, they can deactivate you. The company isn’t constantly checking these things (that would be expensive and impractical), but they do perform random checks.
  • Inactive Status: Drivers are encouraged to give at least one ride every 90 days. If you can’t make that quota, reach out to support to ensure good account standing.
  • Serious Complaints: Serious complaints like sexual harassment and driving under the influence are not tolerated by Uber, who has a zero tolerance policy for these issues. These offenses will lead to permanent deactivation. Refer to Uber’s Code of Conduct for more examples of violations of this nature.
  • Post-Ride Contact: There are a surprising number of drivers who contact riders after a ride. Stalking a rider post-trip is creepy and can get you banned quick.
  • Expired Documents: Letting important documents such as vehicle registration or proof of insurance expire makes your vehicle not street legal, which is a very common reason for Uber Partner deactivation.
  • Terms of Service Violations: Violations of Uber’s Terms of Service is a very easy way to get banned from driving. Whether it’s riding with an extra companion, advertising another rideshare service during a trip, falsified trips, or something similar, you may get banned.

Most of these reasons for deactivation are pretty obvious, but as a driver, you may very well be doing some of these things without realizing them. Little things that you don’t think are a big deal are sometimes a big deal to Uber, so keeping these items at the front of your mind can help keep you active.

How to Tell If You’ve Been Deactivated

It’s pretty obvious when a driver account is deactivated. You’ll either receive an email or text from support, see one of the messages from above displayed in the Partner app, or simply not be able to log into your account and go online.

If you suspect you were deactivated by Uber, the easiest way to confirm this suspicion is to contact Uber driver support teams and ask.

Keep in mind it could take them a little bit to get back to you about the issue. Support staff must identify the issue, see what happened, and then reach back out. Stay patient with them and be as helpful as possible without giving into emotions like anger and frustration.

Tips for contacting Uber support:

  • Outline your problem in as much detail as possible. This helps support reps to narrow down your issue in a timely manner.
  • Do not lash out at the person helping you. The last thing you want to do is anger the only person between your account and a reactivation.

How to Reactivate Your Uber Account

For most issues, getting Uber to reactivate your driver account is fairly easy.

In my case, the three times my account fell victim to Uber deactivation was either due to a technical glitch or some type of problem in the system. I outlined the problem in as much detail as possible in my initial email then was as helpful as possible, which resulted in a timely and friendly reactivation all three times.

Sometimes the cause of your deactivation can be easily fixed. In these cases, reactivating your Uber account is simple.

  • Documents: Upload necessary documents
  • Low ratings: Email Uber and ask if you can take a class to be reactivated
  • Inactivity: Email support and let them know you’d like to drive again
  • Other reason: Ask Uber to reactivate you — sometimes this works

However, there are a couple instances where an Uber account reactivation may not be feasible.

Uber takes a very hard stance against sexual harassment and driving under the influence, among other issues. If you’ve been deactivated for an issue related to either of these, your future driving with Uber is incredibly bleak.

These include:

  • Driving under the influence
  • Stalking a passenger
  • Outright trip or referral fraud
  • Other serious passenger complaints

My Uber Rating

If you aren’t deactivated yet, it’s important to stay that way. All drivers should periodically check their ratings to ensure good standing.

Checking an Uber rating is pretty simple with the new update to the app.

Open the Uber app, then look at the bottom menu bar, then look for the tab titled “Ratings.”

Clicking on that tab will pull up a bunch of information related to your rating, including the overall driver rating, acceptance rate, and cancellation rate. This section also includes other feedback such as rider compliments, rider feedback, and tips for best practices on how to improve your rating.

Uber Deactivation: My Take

I may get roasted for saying this, but overall I think it’s pretty simple to maintain a good account standing and avoid Uber deactivation on your driver account. A lot of the most common reasons for getting deactivated are common sense, and with a little foresight, drivers can avoid most problems.

If you do find yourself on the wrong side of the spectrum, however, it’s important to remain calm and reach out to Uber for clarification. After all, customer service is here to help and will do everything they can do get you reactivated and back on the road.


Have you been deactivated by Uber? What are your thoughts on Uber deactivation tips? What did you do to successfully reactivate your account? 

32 thoughts on “Uber Deactivation: Why Drivers Get Deactivated [and How to Get Reactivated]”

  1. I have driven almost 8400 trips during almost 4 years of being an uber partner. Out of the blue my account was deactivated. After 5 days of trying to get this issue resolved I spoke with an person from the investigating team and he said there was an incident of inappropriate touching. I had no idea what he was talking about. He said he would get back to me. I received an email later that day stating my account is permanently deactivated. I could not get back with him to speak again. In fact 2weeks later I stopped in Pittsburgh at an Uber help office and spoke with a representative and got the same answer. Do I have any recourse in this matter. I can not afford an attorney

    Reply
  2. I was deactivated 10/2019 in california for a robbery charge from 1999 in another state. i did make the best of the drivng time i had from 12/2018 til 10/2109. over 2500 trips completed over 1500 five star ratings and an overall rating of 4.96. i was doing this full time, but i guess the rules are the rules. Funny thing was that they send you a generic email informing you of a review and an answer in 7 to 15 days, but when they sent the final results of their “investigation” it was sent about 9 days later but with a date reflecting the same day i was deactivated. In short, they had already made their decision the same day; they just stalled on giving the results.

    Reply
  3. Alas they do check personal driving records routinely- and you can and will be deactivated if they are excessive or serious (DUI, reckless.)

    Reply
  4. Hi. Uber deactivated me a while back over a false report of excessive speed from a disgruntled passenger. I had informed Uber that I believe the complaint was false and came from a passenger who had objected when I told him to put out a joint because smoking marijuana violates Uber rules and the law. I told the rider to to put it out, or I would be forced to call 911 immediately. The rider became verbally abusive and threatened to report unsafe driving in retaliation. I have good ratings and enjoyed driving for Uber. I had one other excessive speed well before the last one. It was a legitimate one. I had exceeded the limit after getting caught in traffic and trying to get a rider to an event on time. It was a mistake, and I vowed never to exceed the speed limit again while driving for Uber. Do you think it would be worth going to the Hub to explain this in person? Would I have any chance of being reactivated??

    Thank you very much.
    Best,
    Gary Gately

    Reply
  5. I was deactivated because a rider was almost late for her flight and expected me to speed up which I respectfully told her I will try my best but didn’t go above speed limit ,I think she missed her flight and reported me . I have had over a thousand rides and my average rating is 4.79 which I think should speak a lot about me . I got an email saying my account was permanently deactivated because of multiple complaints . I feel this is very unfair and I feel very sad because uber didn’t contact me to hear my side of the story before permanently deactivating me. Is there anything I can do about this ?

    Reply
  6. I got de-activated recently when the background check showed fairly recent speeding tickets (on my personal time only – NEVER with passengers). Uber said to check with the company that did the background check and the company that did the background check said it is up to Uber. I am trying to file an appeal with Uber but their communication is almost non-existent. When I call the Support Phone # now it goes straight to voice mail. My rating was 4.95. I don’t know what to do.

    Reply
  7. That’s complete BS. Uber cannot prove you were anywhere just because your app is off. Uber is able to turn the app off remotely. Uber needs to be careful if they are going to accuse drivers of drinking before picking people up. There could be legal ramifications.

    Reply
  8. This is a good way to understand how ones account deactivated. But you don’t mention much about some ways to prevent deactivation, especially for something like complaints or more serious issues. Sometimes drivers can fall victim to these. Something which could of be potential use for drivers which is free to download and use is the Seam Personal Safety. Allowing you to not only record your GPS location but also audio and visual information. So whenever you start a new driver you can quickly and easily start a recording privately. And if any situation comes up you can share this information to your trusted contacts. Plus with all this information stored on the cloud you can easily have access to them if you ever need them to show your side of any situation you encounter as a driver.

    Reply
  9. This is a good way to understand how ones account deactivated. But you don’t mention much about some ways to prevent deactivation, especially for something like complaints or more serious issues. Sometimes drivers can fall victim to these. Something which could of be potential use for drivers which is free to download and use is the Seam Personal Safety. Allowing you to not only record your GPS location but also audio and visual information. So whenever you start a new driver you can quickly and easily start a recording privately. And if any situation comes up you can share this information to your trusted contacts. Plus with all this information stored on the cloud you can easily have access to them if you ever need them to show your side of any situation you encounter as a driver.

    Reply
  10. Hi i am philemon maapa uber driver my account is dissable i am trying to ask my self what wrong have i done cant get the unswer so i need help please

    Reply
  11. I received an email from Checkr this morning informing the they were conducting the driver background check and that I would receive a copy. I have been driving for Uber since May 2016.
    I then get a copy of the background check and there were two driving with suspended license and driving with license from 2004 / 2005. I freaked out as I handle them and they were in the past and since I was approved for Uber last year did not even think about them until today. Just to see if all was ok I opened the Uber app and it said to contact support. I went the Santa Monica Greenhub station and all they told me was to contact Checkr and let them know I am a driver and have been for 1 1/2 years.
    Checkr told me the exact opposite and that whether I would drive again would be up to Uber. Why is this even an issue for something so long ago? I then went to the DMV got a copy of my H6 DMV printout too see what I could find and they were still both listed but settled.

    A couple minutes later I get another email from Uber this time informing that my account was being reviewed and that they would let me know in a few days whether I would remain as a partner. I am assuming it was for the driving without a license 2005 . The bottom line is I had all in order when I applied and was approved for Uber in 2016. My rating is 4.90 and acceptance rate is 94%. I also reviewed the driver requirements and again I meet or exceed all criteria. I am very pissed off as I made great money last New Years but do not know what to expect from Uber. I also made an appt tomorrow to go to the Green Light Redondo Beach office should I even bother? ANy advice would be great !

    Reply
  12. I received an email from Checkr this morning informing the they were conducting the driver background check and that I would receive a copy. I have been driving for Uber since May 2016.
    I then get a copy of the background check and there were two driving with suspended license and driving with license from 2004 / 2005. I freaked out as I handle them and they were in the past and since I was approved for Uber last year did not even think about them until today. Just to see if all was ok I opened the Uber app and it said to contact support. I went the Santa Monica Greenhub station and all they told me was to contact Checkr and let them know I am a driver and have been for 1 1/2 years.
    Checkr told me the exact opposite and that whether I would drive again would be up to Uber. Why is this even an issue for something so long ago? I then went to the DMV got a copy of my H6 DMV printout too see what I could find and they were still both listed but settled.

    A couple minutes later I get another email from Uber this time informing that my account was being reviewed and that they would let me know in a few days whether I would remain as a partner. I am assuming it was for the driving without a license 2005 . The bottom line is I had all in order when I applied and was approved for Uber in 2016. My rating is 4.90 and acceptance rate is 94%. I also reviewed the driver requirements and again I meet or exceed all criteria. I am very pissed off as I made great money last New Years but do not know what to expect from Uber. I also made an appt tomorrow to go to the Green Light Redondo Beach office should I even bother? ANy advice would be great !

    Reply
  13. My Uber account was just deactivated this morning. After about 200 completed trips with 4.79 stars, 87% of acceptance and 2% of cancellation rates, Uber sent me a message saying that I got 1 report about an unsafe incident or driving and it was critical that could affect my account rate. However, 12 hours later, Uber deactivated my account and they said that they found multiple reports of unsafe incidents. I was shocked. Because I don’t know what happened and what I have done when I drove because I have never caused any trouble or danger for my self as well as my clients. I emailed Ube to ask them politely for an exact reason and requested to reactivate my account but I just got an answer that my account is ineligible for reactivation and their decision was final.
    I have just started this job for a couple weeks. And in fact, over the last few days, there has been a chaos in traffic in Los Angeles, and I have picked up several difficult clients who were really hard to satisfy (including drunk clients). Furthermore, sometimes I am so confused about between the roads in reality and the navigation showing on Uber map because sometimes, they do not match each other, therefore it takes time for me to react reasonably when driving.
    In my case, only 1 report (according to the information showing on my app) or 2 reports (I don’t know, Uber said they found multiple reports) of unsafe incidents for 200 completed trips result in a permanent deactivation by Uber without any proof of evidence from Uber (I asked them to provide me but I have not received yet). To be honest, I believe I drive very carefully (my history of driving is clean).
    Is this penalty unfair and so strict for me? Does anyone help me to resolve it or recommend me some pieces of advice? What should I do to get the reactivation for my account? Thank you.

    Reply
  14. My Uber account was just deactivated this morning. After about 200 completed trips with 4.79 stars, 87% of acceptance and 2% of cancellation rates, Uber sent me a message saying that I got 1 report about an unsafe incident or driving and it was critical that could affect my account rate. However, 12 hours later, Uber deactivated my account and they said that they found multiple reports of unsafe incidents. I was shocked. Because I don’t know what happened and what I have done when I drove because I have never caused any trouble or danger for my self as well as my clients. I emailed Ube to ask them politely for an exact reason and requested to reactivate my account but I just got an answer that my account is ineligible for reactivation and their decision was final.
    I have just started this job for a couple weeks. And in fact, over the last few days, there has been a chaos in traffic in Los Angeles, and I have picked up several difficult clients who were really hard to satisfy (including drunk clients). Furthermore, sometimes I am so confused about between the roads in reality and the navigation showing on Uber map because sometimes, they do not match each other, therefore it takes time for me to react reasonably when driving.
    In my case, only 1 report (according to the information showing on my app) or 2 reports (I don’t know, Uber said they found multiple reports) of unsafe incidents for 200 completed trips result in a permanent deactivation by Uber without any proof of evidence from Uber (I asked them to provide me but I have not received yet). To be honest, I believe I drive very carefully (my history of driving is clean).
    Is this penalty unfair and so strict for me? Does anyone help me to resolve it or recommend me some pieces of advice? What should I do to get the reactivation for my account? Thank you.

    Reply
  15. Directly from the Uber website,

    “For inquiries into why an application was rejected, you may contact the Maryland Public Service Commission via email (tno.inquiry@maryland.gov).

    Please include your name, current address, and phone number in your email inquiry.”

    Have you reached out via email after getting denied?

    Reply
  16. After driving for nearly 2 yrs.,2 back round checks done and no incidents at all,even having to go before the Maryland State Commissioner for clearance on a TNO,which was temporary denied. It was decided in my favor and I continued to drive. All documents after that hearing was taken to the office where they viewed,made a copy,and cleared. So why would this checkr company,who they use,having the same information,try to point out what was already decided by Uber at that time,2015&2016,clear me as a driver,until this last one again,2 weeks ago,just up and have me waitlisted,which I found out days later when trying to sign on and couldn’t. After a week of trying to find out what’s taking so long and the status,I’m told that checkr has no idea on their decision and that they’re not going forward with me as a contractor (deactivated)and this I believe is totally wrong and unfair. Maryland law say not going pass 7 yrs. can be looked into for back round checks,DC is 10 yrs.,this doesn’t mean nor imply,something was trying to be covered up. I’ve had state police checks done for military contractor as well,so to be told,based on a 17 year old record,Which They Knew and Had on paper,as well as what MD also had and cleared me to drive,and they Uber agreed is just wrong. I’m looking to be put in contact with real help or someone who can advocate on my behave to get this re-evaluated and re activated.Uber has said how they wanna help with some who may have had trouble,but on the right path,having no serious crimes,and I fit that description as one having 4k drives and 2k plus in 5 stars and comments to show riders view being good. Uber gave me a chance that most regular non-ride share companies haven’t,I wasn’t good enough for Lyft,which is why I don’t agree with how and what was done,and having broken no rules,TOS.

    Reply
    • Directly from the Uber website,

      “For inquiries into why an application was rejected, you may contact the Maryland Public Service Commission via email (tno.inquiry@maryland.gov).

      Please include your name, current address, and phone number in your email inquiry.”

      Have you reached out via email after getting denied?

      Reply
  17. After driving for nearly 2 yrs.,2 back round checks done and no incidents at all,even having to go before the Maryland State Commissioner for clearance on a TNO,which was temporary denied. It was decided in my favor and I continued to drive. All documents after that hearing was taken to the office where they viewed,made a copy,and cleared. So why would this checkr company,who they use,having the same information,try to point out what was already decided by Uber at that time,2015&2016,clear me as a driver,until this last one again,2 weeks ago,just up and have me waitlisted,which I found out days later when trying to sign on and couldn’t. After a week of trying to find out what’s taking so long and the status,I’m told that checkr has no idea on their decision and that they’re not going forward with me as a contractor (deactivated)and this I believe is totally wrong and unfair. Maryland law say not going pass 7 yrs. can be looked into for back round checks,DC is 10 yrs.,this doesn’t mean nor imply,something was trying to be covered up. I’ve had state police checks done for military contractor as well,so to be told,based on a 17 year old record,Which They Knew and Had on paper,as well as what MD also had and cleared me to drive,and they Uber agreed is just wrong. I’m looking to be put in contact with real help or someone who can advocate on my behave to get this re-evaluated and re activated.Uber has said how they wanna help with some who may have had trouble,but on the right path,having no serious crimes,and I fit that description as one having 4k drives and 2k plus in 5 stars and comments to show riders view being good. Uber gave me a chance that most regular non-ride share companies haven’t,I wasn’t good enough for Lyft,which is why I don’t agree with how and what was done,and having broken no rules,TOS.

    Reply
  18. We’re actually working on a piece that goes into more detail about beefing up checks and security protocols for riders, so drivers can be safer. Would you be interested in giving your opinion on this? We’re always happy to include reader ideas and feedback into our articles.

    Reply
  19. That sounds like a pretty shady and unfair situation. The Uber rating system is in place for safety, but it sounds like you didn’t get a fair chance here. Contact us and we’d be happy to look into the matter further.

    Reply
  20. I was deactivated because a rider claimed I had been in a bar before picking them up. I know factually this was not true because I don’t drink and Uber claims it’s true because I wasn’t logged in when the offense supposedly occurred. I now have no recourse because Uber says they don’t have to show me any proof of the claim against me and I should go to the police. The police can’t do anything because I don’t even know who the rider was that filed the false claim. It’s absolutely ridiculous that the driver is always wrong and cannot defend themselves.

    Reply
  21. what about any compensation for a false claim?
    i had a few years ago, a rider who didnt like the total of the fare, uber suspended me for 4 days, after that, uber just reactivated claiming they cant do any thing about my loss of income during those days

    Reply
  22. I was deactivated because a rider claimed I had been in a bar before picking them up. I know factually this was not true because I don’t drink and Uber claims it’s true because I wasn’t logged in when the offense supposedly occurred. I now have no recourse because Uber says they don’t have to show me any proof of the claim against me and I should go to the police. The police can’t do anything because I don’t even know who the rider was that filed the false claim. It’s absolutely ridiculous that the driver is always wrong and cannot defend themselves.

    Reply
  23. what about any compensation for a false claim?
    i had a few years ago, a rider who didnt like the total of the fare, uber suspended me for 4 days, after that, uber just reactivated claiming they cant do any thing about my loss of income during those days

    Reply
  24. How about add retaliating riders? Stalker riders for women from men? Need background checks on riders too! How about when people are just jerks to the drivers?Lets talk pool rides at 3-6 bucks for up to 2 people…. then they complain to get out of payment… then they get a low rating so they have 30 days to change their rating? Why not the driver? WHY NOT mandate that all riders have their picture up? How about having a system that stops aggressive felons/ sexual predators from getting in cars for rides? How about cultivating a form of safety for the driver too? Please cover it all. How about Uber’s pricing and why drivers don’t get tips? and they’re low pay back for gas/ wear and tear on their car or upping the damages pricing for barely able to drink 21-year-olds that puke all over a car and stop the driver from earned income? come on now, uber has plenty of law suits describing all of this…#THEDRIVERSHAVEITHARDERTHANYOUREALIZE #ABUSEDUBERDRIVERS #ridersneedmoretransparencywithdrivers

    Reply
  25. How about add retaliating riders? Stalker riders for women from men? Need background checks on riders too! How about when people are just jerks to the drivers?Lets talk pool rides at 3-6 bucks for up to 2 people…. then they complain to get out of payment… then they get a low rating so they have 30 days to change their rating? Why not the driver? WHY NOT mandate that all riders have their picture up? How about having a system that stops aggressive felons/ sexual predators from getting in cars for rides? How about cultivating a form of safety for the driver too? Please cover it all. How about Uber’s pricing and why drivers don’t get tips? and they’re low pay back for gas/ wear and tear on their car or upping the damages pricing for barely able to drink 21-year-olds that puke all over a car and stop the driver from earned income? come on now, uber has plenty of law suits describing all of this…#THEDRIVERSHAVEITHARDERTHANYOUREALIZE #ABUSEDUBERDRIVERS #ridersneedmoretransparencywithdrivers

    Reply

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