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Uber Deactivation: Why Drivers Get Deactivated [and How to Get Reactivated]

Uber deactivation can happen to even the best drivers. Follow these tips to avoid getting disabled, and if you do, reactivating might still be possible.

I often get asked by passengers what they can do to raise their Star Rating, which is situated below their photo in the passenger app. This is the Uber GPA for passengers. If it drops low enough, they’re unable to drive.

The last thing an Uber driver wants to deal with before a trip is opening their driver account only to learn that an Uber deactivation has happened to them.

Disclosure: Ridester.com is supported by our users. We may recieve compensation from the companies whose products we write about, test, or review. We are independently owned and the opinions expressed here are our own.

Uber sometimes sends out an email before they disable a driver account, but more often than not, the driver tries to log in with no luck, only to find out from support that they’ve been disabled.

We’ve gotten quite a few questions about Uber drivers being deactivated recently, and after finding out about Uber’s deactivation rampage in New York, we figured we would put together a guide about what to do if it happens to you.


Jump to:

    1. What the deactivation process looks like
    2. Why drivers get deactivated
    3. How to tell if you’ve been deactivated
    4. How to reactivate your account

Uber Deactivation: Can’t Log In

My Uber account has been canceled a few times in the past three years, and I can tell you, it’s a frustrating process. Whether you’re trying to go online, or just taking a ride, it’s never fun.

The Uber partner deactivation process is pretty straightforward: Either a support representative will reach out and let you know your account has been disabled, or you just won’t be able to log into the Uber Partner driver portal. Either way, you can’t get online.

Common error messages displayed in the Uber Partner app if you’ve been deactivated will include:

  • “Your driver account has not been activated”
  • “The partner account you drive under has been disabled”
  • “You are waitlisted”
  • “Your account has been placed on hold”
  • Your profile status gets stuck as onboarding or waitlisted

If you see a message like this displayed in your Partner app, that is not a good sign and means you’ve probably done something wrong that Uber didn’t like.

If you get deactivated, don’t freak out. There are plenty of things that an Uber driver can do to get deactivated, but luckily many of these are simple problems to solve and if you go about contacting Uber correctly, a resolution can hopefully be reached.

Reasons for Uber Driver Deactivation

Uber Deactivation: Why Drivers Get Deactivated [and How to Get Reactivated]

Before we dive into Uber driver reactivations, it’s good to be aware of the different reasons a driver can be deactivated. According to the Uber driver deactivation policy, all of the following are reasons you can get taken off the platform:

  • Ratings: If a driver’s average rating falls below a certain point, they can be deactivated. UberX drivers must have a star rating above 4.6, UberSELECT above a 4.7, and UberBLACK above 4.8. If your ratings fall below these numbers for your Uber type, you risk deactivation.
  • Unsafe Driving: Driving in a manner that endangers passengers is a one-way ticket to deactivation. Obey traffic laws at all times.
  • Background Check Changes: If Uber becomes aware of a change in your criminal background or driving record, they can deactivate you. The company isn’t constantly checking these things (that would be expensive and impractical), but they do perform random checks.
  • Inactive Status: Drivers are encouraged to give at least one ride every 90 days. If you can’t make that quota, reach out to support to ensure good account standing.
  • Serious Complaints: Serious complaints like sexual harassment and driving under the influence are not tolerated by Uber, who has a zero tolerance policy for these issues. These offenses will lead to permanent deactivation. Refer to Uber’s Code of Conduct for more examples of violations of this nature.
  • Post-Ride Contact: There are a surprising number of drivers who contact riders after a ride. Stalking a rider post-trip is creepy and can get you banned quick.
  • Expired Documents: Letting important documents such as vehicle registration or proof of insurance expire makes your vehicle not street legal, which is a very common reason for Uber Partner deactivation.
  • Terms of Service Violations: Violations of Uber’s Terms of Service is a very easy way to get banned from driving. Whether it’s riding with an extra companion, advertising another rideshare service during a trip, falsified trips, or something similar, you may get banned.

Most of these reasons for deactivation are pretty obvious, but as a driver, you may very well be doing some of these things without realizing them. Little things that you don’t think are a big deal are sometimes a big deal to Uber, so keeping these items at the front of your mind can help keep you active.

How to Tell If You’ve Been Deactivated

It’s pretty obvious when a driver account is deactivated. You’ll either receive an email or text from support, see one of the messages from above displayed in the Partner app, or simply not be able to log into your account and go online.

If you suspect you were deactivated by Uber, the easiest way to confirm this suspicion is to contact Uber driver support teams and ask.

Keep in mind it could take them a little bit to get back to you about the issue. Support staff must identify the issue, see what happened, and then reach back out. Stay patient with them and be as helpful as possible without giving into emotions like anger and frustration.

Tips for contacting Uber support:

  • Outline your problem in as much detail as possible. This helps support reps to narrow down your issue in a timely manner.
  • Do not lash out at the person helping you. The last thing you want to do is anger the only person between your account and a reactivation.

How to Reactivate Your Uber Account

For most issues, getting Uber to reactivate your driver account is fairly easy.

In my case, the three times my account fell victim to Uber deactivation was either due to a technical glitch or some type of problem in the system. I outlined the problem in as much detail as possible in my initial email then was as helpful as possible, which resulted in a timely and friendly reactivation all three times.

Sometimes the cause of your deactivation can be easily fixed. In these cases, reactivating your Uber account is simple.

  • Documents: Upload necessary documents
  • Low ratings: Email Uber and ask if you can take a class to be reactivated
  • Inactivity: Email support and let them know you’d like to drive again
  • Other reason: Ask Uber to reactivate you — sometimes this works

However, there are a couple instances where an Uber account reactivation may not be feasible.

Uber takes a very hard stance against sexual harassment and driving under the influence, among other issues. If you’ve been deactivated for an issue related to either of these, your future driving with Uber is incredibly bleak.

These include:

  • Driving under the influence
  • Stalking a passenger
  • Outright trip or referral fraud
  • Other serious passenger complaints

My Uber Rating

If you aren’t deactivated yet, it’s important to stay that way. All drivers should periodically check their ratings to ensure good standing.

Checking an Uber rating is pretty simple with the new update to the app.

Open the Uber app, then look at the bottom menu bar, then look for the tab titled “Ratings.”

Clicking on that tab will pull up a bunch of information related to your rating, including the overall driver rating, acceptance rate, and cancellation rate. This section also includes other feedback such as rider compliments, rider feedback, and tips for best practices on how to improve your rating.

Uber Deactivation: My Take

I may get roasted for saying this, but overall I think it’s pretty simple to maintain a good account standing and avoid Uber deactivation on your driver account. A lot of the most common reasons for getting deactivated are common sense, and with a little foresight, drivers can avoid most problems.

If you do find yourself on the wrong side of the spectrum, however, it’s important to remain calm and reach out to Uber for clarification. After all, customer service is here to help and will do everything they can do get you reactivated and back on the road.

Also, be sure to check out our guide to the Lyft driver rating system so that you can avoid deactivation on that platform.


Have you been deactivated by Uber? What are your thoughts on Uber deactivation tips? What did you do to successfully reactivate your account? 


Brett Helling

Brett Helling is the owner of Ridester.com. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. Read more about Brett here.

33 Comments

My Uber account was just deactivated this morning. After about 200 completed trips with 4.79 stars, 87% of acceptance and 2% of cancellation rates, Uber sent me a message saying that I got 1 report about an unsafe incident or driving and it was critical that could affect my account rate. However, 12 hours later, Uber deactivated my account and they said that they found multiple reports of unsafe incidents. I was shocked. Because I don’t know what happened and what I have done when I drove because I have never caused any trouble or danger for my self as well as my clients. I emailed Ube to ask them politely for an exact reason and requested to reactivate my account but I just got an answer that my account is ineligible for reactivation and their decision was final.
I have just started this job for a couple weeks. And in fact, over the last few days, there has been a chaos in traffic in Los Angeles, and I have picked up several difficult clients who were really hard to satisfy (including drunk clients). Furthermore, sometimes I am so confused about between the roads in reality and the navigation showing on Uber map because sometimes, they do not match each other, therefore it takes time for me to react reasonably when driving.
In my case, only 1 report (according to the information showing on my app) or 2 reports (I don’t know, Uber said they found multiple reports) of unsafe incidents for 200 completed trips result in a permanent deactivation by Uber without any proof of evidence from Uber (I asked them to provide me but I have not received yet). To be honest, I believe I drive very carefully (my history of driving is clean).
Is this penalty unfair and so strict for me? Does anyone help me to resolve it or recommend me some pieces of advice? What should I do to get the reactivation for my account? Thank you.

My Uber account was just deactivated this morning. After about 200 completed trips with 4.79 stars, 87% of acceptance and 2% of cancellation rates, Uber sent me a message saying that I got 1 report about an unsafe incident or driving and it was critical that could affect my account rate. However, 12 hours later, Uber deactivated my account and they said that they found multiple reports of unsafe incidents. I was shocked. Because I don’t know what happened and what I have done when I drove because I have never caused any trouble or danger for my self as well as my clients. I emailed Ube to ask them politely for an exact reason and requested to reactivate my account but I just got an answer that my account is ineligible for reactivation and their decision was final.
I have just started this job for a couple weeks. And in fact, over the last few days, there has been a chaos in traffic in Los Angeles, and I have picked up several difficult clients who were really hard to satisfy (including drunk clients). Furthermore, sometimes I am so confused about between the roads in reality and the navigation showing on Uber map because sometimes, they do not match each other, therefore it takes time for me to react reasonably when driving.
In my case, only 1 report (according to the information showing on my app) or 2 reports (I don’t know, Uber said they found multiple reports) of unsafe incidents for 200 completed trips result in a permanent deactivation by Uber without any proof of evidence from Uber (I asked them to provide me but I have not received yet). To be honest, I believe I drive very carefully (my history of driving is clean).
Is this penalty unfair and so strict for me? Does anyone help me to resolve it or recommend me some pieces of advice? What should I do to get the reactivation for my account? Thank you.

After driving for nearly 2 yrs.,2 back round checks done and no incidents at all,even having to go before the Maryland State Commissioner for clearance on a TNO,which was temporary denied. It was decided in my favor and I continued to drive. All documents after that hearing was taken to the office where they viewed,made a copy,and cleared. So why would this checkr company,who they use,having the same information,try to point out what was already decided by Uber at that time,2015&2016,clear me as a driver,until this last one again,2 weeks ago,just up and have me waitlisted,which I found out days later when trying to sign on and couldn’t. After a week of trying to find out what’s taking so long and the status,I’m told that checkr has no idea on their decision and that they’re not going forward with me as a contractor (deactivated)and this I believe is totally wrong and unfair. Maryland law say not going pass 7 yrs. can be looked into for back round checks,DC is 10 yrs.,this doesn’t mean nor imply,something was trying to be covered up. I’ve had state police checks done for military contractor as well,so to be told,based on a 17 year old record,Which They Knew and Had on paper,as well as what MD also had and cleared me to drive,and they Uber agreed is just wrong. I’m looking to be put in contact with real help or someone who can advocate on my behave to get this re-evaluated and re activated.Uber has said how they wanna help with some who may have had trouble,but on the right path,having no serious crimes,and I fit that description as one having 4k drives and 2k plus in 5 stars and comments to show riders view being good. Uber gave me a chance that most regular non-ride share companies haven’t,I wasn’t good enough for Lyft,which is why I don’t agree with how and what was done,and having broken no rules,TOS.

Directly from the Uber website,

“For inquiries into why an application was rejected, you may contact the Maryland Public Service Commission via email ([email protected]).

Please include your name, current address, and phone number in your email inquiry.”

Have you reached out via email after getting denied?

After driving for nearly 2 yrs.,2 back round checks done and no incidents at all,even having to go before the Maryland State Commissioner for clearance on a TNO,which was temporary denied. It was decided in my favor and I continued to drive. All documents after that hearing was taken to the office where they viewed,made a copy,and cleared. So why would this checkr company,who they use,having the same information,try to point out what was already decided by Uber at that time,2015&2016,clear me as a driver,until this last one again,2 weeks ago,just up and have me waitlisted,which I found out days later when trying to sign on and couldn’t. After a week of trying to find out what’s taking so long and the status,I’m told that checkr has no idea on their decision and that they’re not going forward with me as a contractor (deactivated)and this I believe is totally wrong and unfair. Maryland law say not going pass 7 yrs. can be looked into for back round checks,DC is 10 yrs.,this doesn’t mean nor imply,something was trying to be covered up. I’ve had state police checks done for military contractor as well,so to be told,based on a 17 year old record,Which They Knew and Had on paper,as well as what MD also had and cleared me to drive,and they Uber agreed is just wrong. I’m looking to be put in contact with real help or someone who can advocate on my behave to get this re-evaluated and re activated.Uber has said how they wanna help with some who may have had trouble,but on the right path,having no serious crimes,and I fit that description as one having 4k drives and 2k plus in 5 stars and comments to show riders view being good. Uber gave me a chance that most regular non-ride share companies haven’t,I wasn’t good enough for Lyft,which is why I don’t agree with how and what was done,and having broken no rules,TOS.

I was deactivated because a rider claimed I had been in a bar before picking them up. I know factually this was not true because I don’t drink and Uber claims it’s true because I wasn’t logged in when the offense supposedly occurred. I now have no recourse because Uber says they don’t have to show me any proof of the claim against me and I should go to the police. The police can’t do anything because I don’t even know who the rider was that filed the false claim. It’s absolutely ridiculous that the driver is always wrong and cannot defend themselves.

what about any compensation for a false claim?
i had a few years ago, a rider who didnt like the total of the fare, uber suspended me for 4 days, after that, uber just reactivated claiming they cant do any thing about my loss of income during those days

I was deactivated because a rider claimed I had been in a bar before picking them up. I know factually this was not true because I don’t drink and Uber claims it’s true because I wasn’t logged in when the offense supposedly occurred. I now have no recourse because Uber says they don’t have to show me any proof of the claim against me and I should go to the police. The police can’t do anything because I don’t even know who the rider was that filed the false claim. It’s absolutely ridiculous that the driver is always wrong and cannot defend themselves.

what about any compensation for a false claim?
i had a few years ago, a rider who didnt like the total of the fare, uber suspended me for 4 days, after that, uber just reactivated claiming they cant do any thing about my loss of income during those days

How about add retaliating riders? Stalker riders for women from men? Need background checks on riders too! How about when people are just jerks to the drivers?Lets talk pool rides at 3-6 bucks for up to 2 people…. then they complain to get out of payment… then they get a low rating so they have 30 days to change their rating? Why not the driver? WHY NOT mandate that all riders have their picture up? How about having a system that stops aggressive felons/ sexual predators from getting in cars for rides? How about cultivating a form of safety for the driver too? Please cover it all. How about Uber’s pricing and why drivers don’t get tips? and they’re low pay back for gas/ wear and tear on their car or upping the damages pricing for barely able to drink 21-year-olds that puke all over a car and stop the driver from earned income? come on now, uber has plenty of law suits describing all of this…#THEDRIVERSHAVEITHARDERTHANYOUREALIZE #ABUSEDUBERDRIVERS #ridersneedmoretransparencywithdrivers

How about add retaliating riders? Stalker riders for women from men? Need background checks on riders too! How about when people are just jerks to the drivers?Lets talk pool rides at 3-6 bucks for up to 2 people…. then they complain to get out of payment… then they get a low rating so they have 30 days to change their rating? Why not the driver? WHY NOT mandate that all riders have their picture up? How about having a system that stops aggressive felons/ sexual predators from getting in cars for rides? How about cultivating a form of safety for the driver too? Please cover it all. How about Uber’s pricing and why drivers don’t get tips? and they’re low pay back for gas/ wear and tear on their car or upping the damages pricing for barely able to drink 21-year-olds that puke all over a car and stop the driver from earned income? come on now, uber has plenty of law suits describing all of this…#THEDRIVERSHAVEITHARDERTHANYOUREALIZE #ABUSEDUBERDRIVERS #ridersneedmoretransparencywithdrivers