DoorDash is one of the many convenient food delivery services operating today. Using the company’s mobile app or website, you can order food from local restaurants in cities across the United States and Canada. It’s never been easier to get something to eat without having to cook or even leave your house.
On the other side of the equation, DoorDash presents a valuable opportunity to earn some extra money. When you sign up to be a DoorDash driver, you can set your own hours and work for yourself while making a solid side income that includes the potential for tips.
Whether you’re delivering or ordering food, however, sometimes you may have issues arise and need to get help from DoorDash. It could be a price discrepancy, an incorrect order, or inappropriate behavior on the part of a delivery person, restaurant partner, or customer. Whatever the problem, you want to know how to fix it, and we’re going to show you how in this guide on contacting DoorDash customer service.
- DoorDash Phone Number (for Customers, Dashers, and Restaurants)
- DoorDash Email
- DoorDash Live Chat
- DoorDash Help Center
- DoorDash Customer and Dasher FAQs
The DoorDash phone number is 855-973-1040. You can call this number for help whether you’re a customer, dasher, or restaurant. When you call the number, you’ll hear a message that gives you four options:
- Press “1” if you’re a restaurant that works with DoorDash (or is interested in a partnership)
- Press “2” if you’re a DoorDash customer
- Press “3” if you’re a DoorDash Dasher in need of support
- Press “4” if you’re interested in becoming a Dasher
Once you make your selection, DoorDash will transfer you to a live support representative. Note that you may be put on hold if you’re calling during a busy time such as lunch or dinner hours. Don’t despair, however, as a support rep will eventually get to you.
It’s a relief to know that DoorDash has a functioning customer support phone number. They certainly don’t make it easy to find. We had to look at a company profile from Bloomberg in order to get the number. But we’ve tested the number ourselves, and it does work. Ignore any other DoorDash phone numbers you see floating around online, as they either won’t work or will direct you to automated phone systems (instead of live DoorDash support representatives).
If you have an issue that isn’t very urgent, you can contact DoorDash via email. The DoorDash support email is [email protected]. This email address works for customers, Dashers, and restaurants.
In order to get your issue resolved as quickly as possible, make sure to be specific about your problem when you do email support. Include screenshots (or photos) of your issue if relevant, and explain what steps you’ve already taken to try to solve it. This will help the DoorDash representative assist you in a more expedient manner.
According to data from GetHuman, responses to emails occur within 22 hours on average. So you can expect to wait at least a day for getting help via this support method. If your question is more urgent, then email support is a better method to use.
In addition to phone and email support, you can live chat with a support representative from within the app if you have a specific issue with your order.
For instance, if your order wasn’t delivered, you can chat with support by taking the following steps:
- Go to the Orders tab in the app (or select “Orders” in the menu in the upper left-hand corner of the website)
- Select the order that was never delivered and click “Help”
- Under Delivery Issues, select “Dasher never arrived”
- Click “Start chat” to contact the DoorDash support team
There isn’t a direct way to initiate a chat with support, however. This is a feature we’d really like to see DoorDash add, as it would make the app much more appealing to customers and drivers. Once again, it’s much faster to call customer service at 855-973-1040.
While calling support is a good way to get help, we recommend consulting the DoorDash Help Center pages first. You may very well find the answer to your question, as the company has created pages that answer common queries.
You’ll find pages for both customers, restaurants, and Dashers (the term for DoorDash delivery people). Within each page, you can search for your question or scroll down to view answers to common queries.
Here are answers to some of the most common questions about contacting DoorDash customer service and using Doordash in general:
1. How do I redeem a DoorDash promo code?
You can enter your promo code in the Promo Code box when you go to checkout for your DoorDash order. For a full explanation of how to get and use DoorDash promo codes, check out our DoorDash promo code guide.
2. Can I schedule a delivery in advance?
Yes, you can. Before you click or tap “Place Order,” select “Scheduled.” You can then select the date and time you wish to have your meal delivered. After selecting the date and time you want, simply click “Place Order” and DoorDash will handle the rest.
3. What do I do if my red card was declined?
The DoorDash red card allows you to pay for the customer’s order without having to deal with reimbursements or your personal credit or debit cards. Sometimes, however, the card can be declined by the merchant’s system.
If this happens, the best thing to do is wait five minutes before asking the cashier to try a second time. DoorDash states that the system will notify them if a card is declined, allowing them to fix it on their end.
4. How do I report an incorrect order or missing item?
To report an item missing from an order or an order that was otherwise incorrect, follow these steps:
- Select “Orders” from the menu in the upper left-hand corner of the website (or go to the Orders tab in the mobile app)
- Select the order in question and click “Help”
- In the Order Issues section, select “Missing items” or “Items made incorrectly”
- Select the item(s) that apply and choose the best fit answer of what went wrong (Whole item missing or Side option missing)
- As an option, you can provide more details in the Details section and press done
- Click or tap on “Submit”
5. What’s the DoorDash corporate phone number?
According to a company profile from Bloomberg, the DoorDash corporate phone number is 855-973-1040. This is the same as the support phone number that we mentioned above. The Bloomberg profile also lists the corporate address for DoorDash, though we don’t recommend showing up there with support questions.
6. Does DoorDash offer in-person support?
At the moment, no. While it would be helpful sometimes if you could get in-person support like you can with Uber or Lyft, this isn’t something DoorDash offers. If the company announces this in the future, we’ll be sure to update this guide to reflect it.
7. Does DoorDash have a separate restaurant/merchant phone number?
No, they do not. 855-973-1040 is the number to use for support issues whether you’re a customer, Dasher, or restaurant owner.
Resolve Your DoorDash Customer Service Issues
The DoorDash platform is great for getting a bite to eat on demand, and it offers support via email, phone, and (limited) live chat. In most cases, your delivery will go fine whether you’re making it or receiving it. Therefore, you shouldn’t be too concerned about how to contact customer or Dasher support. On the occasions when you do need it, however, we hope you now have a better idea of how to get ahold of support.
The DoorDash platform is just one of many food delivery services out there. Check out our guides to some other popular food delivery platforms below: