DoorDash Support: A Guide for Buyers, Drivers, and Merchants

There are many convenient food delivery services operating today, making ordering your favorite food easier than ever. One of the largest, DoorDash, is no exception.

But sometimes, DoorDash orders don’t go the way they should despite how successful the app is and how well-managed the drivers are.

A missed food delivery, a payment method not working, and miscommunications in the app happen to folks all over the DoorDash platform.

That’s when DoorDash customer service has to step in and help customers, Dashers, and merchants out.

So, rather than stress about how you will reach them, let’s talk about the different ways you can reach DoorDash customer service and what the best ways are.

1. Use DoorDash In-App Support

For most folks, getting help through the app will be the best way to get help with an issue.

It’s included with the DoorDash app when you download it, but getting to it is another matter.

To use the in-app support in the DoorDash app, you’ll want to follow these steps:

• Open the DoorDash app and navigate to your menu
• Look for the Help option and tap it
• Follow along with the prompts to provide more information to the system

From here, you’ll be directed to a webpage on DoorDash’s customer support website, or to a customer service agent who will help with the problem via text chat.

In either case, you’ll be given a new avenue to start getting your problem resolved.

Right now, that’s all the in-app sport does: it gets you to the best place to file your complaint.

2. Call the DoorDash Phone Number

To get big problems solved faster, talking to someone directly is your best bet.

Rather than scrambling around and trying to find it, here are the two phone numbers you can use, depending on your relationship with DoorDash:

• The DoorDash phone number is 855-973-1040. You can call this number for help whether you’re a customer, dasher, or restaurant.
• As a more direct way to get help, DoorDash delivery workers can also call the phone number (855) 864-7626 to reach a company representative.

Once you call in, you’ll have to go through some automated messages to route your call to the correct people.

You’ll hear a message that gives you four options:

1. Press “1” if you’re a restaurant that works with DoorDash (or is interested in a partnership)
2. Press “2” if you’re a DoorDash customer
3. Press “3” if you’re a DoorDash Dasher in need of support
4. Press “4” if you’re interested in becoming a Dasher

Once you make your selection, DoorDash will transfer you to a live support representative.

Your hold time depends on a couple of factors, like time of day and call traffic. So, be prepared to wait a little while if you call at peak hours, such as lunchtime or in the evening. Don’t despair, however, as a support rep will eventually get to you.

Like many brands in the gig economy (including Shipt, Instacart, Uber Eats,  and Postmates), DoorDash doesn’t frequently promote its phone number.

But we’ve tested the number ourselves, and it does work.

Ignore any other DoorDash phone numbers you see floating around online, as they either won’t work or will direct you to automated phone systems (instead of live DoorDash support representatives).

3. DoorDash Live Chat

When you need a real-time conversation, the best DoorDash support option is their live chat.

Available 24/7, this channel is user-friendly and often has wait times of a minute or less so you won’t be left hanging for long.

To start a live chat conversation, follow these simple steps:

1. Head to help.doordash.com.
2. Tap “Customer Chat” if you’re a customer, “Dasher Chat” if you’re a courier, or “Merchant Chat” if you’re a restaurant owner.
3. On the following page, a chat window should pop up in the lower right corner. If not, tap the “Chat” button. Take note of the wait times.
4. Fill in the form with your first name, last name, contact information, and support category and subcategory. Then, tap “Start chatting.” You’ll connect to a live support agent as soon as possible.

DoorDash can request that customers, couriers, and restaurant owners only use live chat for urgent and safety-related situations.

This is only due to increased demand.

Most of the time, the live chat can be used for time-sensitive issues.

For example, you may choose this customer service channel if you haven’t received an order that was marked as delivered or if a customer’s address is invalid on your navigation app.

This is also a great channel for app troubleshooting and deactivating or reactivating your account.

Of course, live chat is not a replacement for 911.

If you’re in immediate danger or get into an accident, call emergency services (911 in the United States) or your local authorities.

You can reach out to DoorDash if needed once you’re safe.

There isn’t a direct way to initiate a chat with support, however.

This is a feature we’d really like to see DoorDash add, as it would make the app much more appealing to customers and drivers.

Once again, it’s much faster to call customer service at 855-973-1040.

4. DoorDash Email

For less urgent issues, you might choose to request support via email.

Emails usually take a few days to resolve, but give customer support a chance to look into issues a little deeper.

To send an email, you’ll have to go through one of three contact pages, depending on if you are a customer, a Dasher, or a restaurant owner.

No matter if you are a customer, Dasher, or restaurant owner, all customer support emails for DoorDash go to [email protected].

While users could once directly email the company at [email protected], you now have to fill out a contact form first.

A DoorDash team member will email you back when your issue is resolved or when more information is needed (usually within a couple of business days).

All you need to do is head to this customer contact page, this Dasher contact page, or this merchant contact page.

Then, enter your full name or restaurant name, email address, phone number, support category and subcategory, and description of the issue. Finally, tap “Submit.”

In order to get your issue resolved as quickly as possible, make sure to be specific about your problem when you do email support.

Include screenshots (or photos) of your issue if relevant, and explain what steps you’ve already taken to try to solve it.

This will help the DoorDash representative assist you in a more expedient manner.

According to data from GetHuman, responses to emails occur within 22 hours on average.

So you can expect to wait at least a day for getting help via this support method.

If your question is more urgent, then email support is a better method to use.

5. DoorDash Help Pages (Help Center)

Sometimes, it’s easier for DoorDash users to get the answers they need by searching the web for them.

The food delivery company offers robust help pages that provide thorough answers for almost any common issue.

Customers can head to this dedicated page for assistance with anything from navigating the DoorDash app to ordering meals and resolving payment issues.

You can choose to search for answers for your situation or sort through popular topics.

Couriers can similarly use the Dasher help page to get guidance for managing an account, completing deliveries, and using the DoorDash Driver app.

This page is also a great resource for people who are interested in becoming couriers.

Finally, restaurant owners can use this merchant help page for information on getting started on DoorDash, updating accounts and menus, and using DoorDash software and hardware.

6. Contact DoorDash on Social Media

DoorDash’s customer service extends to social media users, too.

Customers that have a Twitter account can get onto Twitter and ask DoorDash for support on that platform as well.

The account will be slow to reply sometimes, but it’s an alternative to filling out the email forms.

To get to DoorDash customer support on Twitter, you’ll want to find their customer support profile: @DoorDash_Help.

You’ll tweet to that account, explaining the problem as best as you can with the character limit Twitter has.

After you send the tweet, the account will either reply to your tweet or direct message you about the problem.

From here, the process will play out differently depending on your problem and what the social media account can do about it.

Usually, their Twitter account sends you to another customer service route like the email form or the Help Center.

DoorDash’s Twitter Help account is not the most effective customer support option from DoorDash, but it can sometimes fill the spot of a phone call or email if you have a minor problem to sort out.

7. DoorDash Corporate Offices

DoorDash is headquartered in California at the following address:

• 303 2nd Street, Suite 800
• San Francisco, CA 94107

While this address is not open to the public — which means you cannot get DoorDash support here — you can mail the company here about major issues.

These may include large-scale petitions or extensive problems that have been left unresolved for months.

It’s unlikely you’ll get a response if you mail DoorDash about minor issues like a single incorrect delivery fee charge.

However, if you’re a courier, you actually may have access to smaller Dasher offices across the country.

These offices typically have scheduled office hours or support times, during which you can schedule an appointment for an orientation (or come in person if the location allows), receive sign-up help, or get general driver information.

To find your local DoorDash support office, head to this listings page, tap on your state, and select your city.

This should open a tab with information including the address and office hours of the location nearest you

Common DoorDash Customer Service Queries

Here are answers to some of the common questions folks will ask DoorDash customer support:

Get DoorDash Support When You Need It

Ultimately, the best way to talk to DoorDash customer service is through their phone line or Live Chat in the app.

Both of these methods put you in touch with another person quickly and give you the chance to best explain the problem.

Other options are good if your tools are limited, but phone calls and live chats will work the best.

Still, check out DoorDash’s Help Center and related web pages.

The more ways you have to reach out to DoorDash, the better the chances your problems get solved when they come up.