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Handling Customer Interaction and Feedback As an Instacart Shopper

Instacart prioritizes stellar service above anything else. As an Instacart shopper, you must handle all customer inquiries and complaints in the best manner possible. This way, you’ll get higher ratings and more tips.

This starts the moment you accept a client’s order. Fulfilling the shopping list quickly will greatly satisfy your customers. However, getting all the right items will lead to a much happier customer.

Accordingly, you want to communicate with the customers if you can’t find the required products. If they didn’t specify a replacement, ask the store’s employee for help to get the next best commodity.

A small word can go a long way. So, make sure to message your customer that you’re on your way or that you’ve dropped off their order, wishing them a good day. This will easily get you a five-star rating.

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