Juno Car Service Review: What Do People Really Think About This Ridesharing Service?

Uber. Lyft. Via. Curb. The list of ridesharing services only continues to grow. And just when you thought you had tried them all, there’s another option on the block:

Juno.

Is there a need for another player in the rideshare game? Some people would say yes. Others would say no. But that’s not the question we’re asking. Today we’re simply weighing the pros and cons and taking a look at what Juno has to offer.

Here’s our complete review of the Juno ridesharing service:


What is Juno?

Juno is a ridesharing service, like Uber and Lyft, that makes it easy for passengers to hire a driver to get them where they’ve got to go. However, the company operates a bit differently than Uber, Lyft, and other similar services.

So what makes Juno so unique?

For starters, it’s the way they treat their drivers. Juno believes that if they can treat their drivers better than Uber or Lyft does that those drivers will provide better service to their riders. And lots of happy riders means success.

A screenshot from the Juno website that says " A fair approach to ride sharing."

It’s a simple concept… make your workers happy and they’ll do better work. The better their work, the more customers they’ll have and the more money they’ll make.

But as simple as the theory may be, it is a bit unusual in the ridesharing industry. Most ridesharing services have a reputation for being focused solely on earnings and not caring as much about the drivers who do the hard work.

Juno is owned and operated by Gett, a Lyft competitor with its home base in Israel. Gett operates throughout the U.K., Russia, and Israel and has recently made its presence clear in the NYC area, where it operates as Juno.

Juno is looking to be a premier service, so they only hire top-rated drivers. With that said, it’s important to note that there are some very specific requirements that need drivers need to meet. (We’ll delve a little deeper into that in a minute).


Where Does Juno operate?

Juno operates in over 120 cities around the world – but most of them are in the UK, Russia, and Israel. In the U.S., you’ll only find Juno drivers in New York City and surrounding areas in northern New Jersey.

The service is available for riders in and around Manhattan. You can also use Juno to get to and from certain parts of North Jersey, including Newark Liberty International Airport. Drivers and riders are looking forward to seeing Juno operate in other cities. So check their website frequently for the most up to date locations, as they could be adding some new ones soon.

You can also follow Juno on Twitter to stay abreast of any new updates.


What Does Juno Offer Drivers?

Juno touts itself as a “driver friendly alternative” to Uber and Lyft. The biggest distinction between Juno and other competitors is that Juno allows drivers to keep a greater share of the profits.

All rideshare companies take a cut of the fare for each ride. Lyft takes 20% of each ride. Uber keeps about 1/3 of the fare from each passenger ride. Juno, on the other hand, charges drivers about 60% to 65% lower commission. It has intentionally positioned itself as the service who takes the lowest commission in the industry.

This is good news for drivers – because drivers get to keep more of the fare in their pocket. However, as Juno strives to compete with Uber and Lyft, they tend to charge lower rates to begin with.

A screenshot from the Juno website that says "become a juno driver."

Currently, Juno is offering 30% off rides in New York City and select areas of New Jersey (though that’s subject to change at any time). But as they try to gain market share, it makes sense that they will continue to entice customers to sign up, try, and use their service. And that means they’re likely to keep offering discounts – at least for now.

So what does it all mean for drivers?

It means you’ll earn a bigger percentage of each ride, but it doesn’t necessarily mean you’ll earn more money per ride.

As with most rideshare companies, Juno offers its drivers promotions and bonuses from time to time. It’s a way for drivers to earn extra money and a way for the company to encourage their drivers to spend more time out on the road.

Drivers that work for other services know that there are often instances that pop up that require the assistance of driver support. And not all ridesharing service make that an easy thing to do. At Juno, drivers have access to 24/7 live support to answer any questions or resolve any issues they may have.


Juno Driver Requirements

The requirements for driving for Juno are a bit stricter than those for Uber, Lyft, and similar services. In order to qualify, you must already be a Lyft or Uber driver in the rideshare industry and have at least 100 completed rides under your belt. If you drive for Uber you need to have a rating of 4.65 or better. If you drive for Lyft your rating must be 4.7 or better.

In addition, New York City drivers must have a TLC license and be registered with the NYC Taxi & Limousine Commission. For New Jersey drivers, you must be able to pass a background check. You’ll also need to be able to meet with the company in person in order to be approved as a driver.

Drivers in NY and NJ have slightly different requirements to meet. For a breakdown of vehicle requirements in each state, click here.

Juno Driver Requirements (Summary):

  • 100 completed rides with Uber or Lyft
  • Uber rating of 4.65+ or Lyft rating of 4.7+
  • TLC license (in New York)

What Does Juno Offer Passengers?

Like Uber and Lyft, Juno has different levels of service that riders can choose from. You can choose from Bliss service, which is the most economical level or Lux service, which costs more to start with and charges more per minute. If you have a larger party, you can opt for the SUV service and share the cost of your ride with friends.

If you haven’t used Juno before you can sign up now and enjoy 30% off rides in NYC and certain parts of NJ. But aside from the potential savings you can take advantage of, you’ll also be able to enjoy upfront pricing based on the length of your ride.

Traffic and other issues can increase the price of your fare, but it’s nice to have a starting point so you can gauge what the cost will be before your ride. Keep in mind, if you change your destination or make stops along the way, you can expect your fare be higher than the price you were given up front.

The Juno app makes the service extremely easy to use. Simply sign up for an account and book your first ride by entering your pick-up location and drop-off destination. Payments (and tips) are made directly through the app.

Riders can also refer friends to try Juno and earn a 30% discount for two weeks. Your discount won’t be applied until your friend takes their first ride.

One additional feature that riders seem to like about Juno is the ability to contact the driver. You can make contact once the ride is booked and for up to 60 minutes after the ride has ended.

You can also submit special requests to the driver before getting in the car. That’s your opportunity to ask them if you can bring your pet along or let them know if you need assistance when entering the vehicle.


Real Customer Reviews of Juno

As with all apps, services, and ridesharing companies, Juno has its fair share of positive and negative reviews. For a bit more insight into what real customers think of the service, check out these reviews:

From the Google Play store, one user gives Juno a glaring 1-star review and writes:

“This app compulsively lies and makes me late all the time. If it says driver is 3 minutes away, prepare to wait 15 minutes for your ride. If it says driver is 10 minutes away, and you wanted to do some last minute things before you leave, SURPRISE the driver is down the block.”

Giving it 2 stars out of 5, this user comments about the lack of payment options:

“Doesn’t allow one to pay with “prepaid” cards. Considering it’s based in a city where there’s likely many businesses that pay their employees with pay cards… the least they could do is allow PayPal like Uber, which would let some bypass that issue.”

On a positive note, these uses gave Juno 5 star reviews and left feedback such as:

“To this date every single time, every driver has been exceptional.”

“Since using Juno, I’ve had excellent service. Drivers are nice and professional.”

“I do want to comment on their customer service. It is excellent. Their customer service reps worked to get me my phone back after I absentmindedly dropped it in their car. The driver came back and they were nice and even though it must have been inconvenient for them, they were not annoyed. Also, they did get extra compensation for doing this for me. Anyway, this experience has made me like Juno even more and I’m probably going to use it much more than Lyft, which was my go-to.”

Overall, Juno has a 4.3-star rating on Google Play and a 4.9 rating in the App Store. Riders seem to agree that Juno is a bit cheaper than Uber or Lyft. Passengers also seem to like the drivers. Some people are simply grateful to have a new alternative to Uber and Lyft.

On the downside, passengers often complain about drivers taking too long to show up, taking long routes, and cancelling rides. Some claim that the app doesn’t work, some report problems with pick-up locations, and some report being charged with additional fees.

(In fairness to Juno, it provides upfront pricing for every ride. But they make it clear on their help page that there can be additional fees depending upon certain situations).


Juno Driver Reviews

As you can see, passengers tend to enjoy using Juno, but what about the drivers?

The first thing we found was one major red flag regarding Juno’s treatment of drivers. Juno initially offered equity in the company, but the value of that equity quickly declined. This led to a class action lawsuit against the Juno. According to one Verge article:

“But drivers say those payouts reflect a dramatic devaluation of their stock in the company, with some drivers receiving nothing for their shares and others being cashed out at Glassdoor. In an email to drivers, Juno promised “a new cash incentive plan,” but drivers say the damage has already been done.”

This Juno driver also didn’t have great things to say, particularly about how far out of the way she had to drive for pickups.

One reviewer on the job site Glassdoor didn’t have much to say, but they were happy with the smaller commission compared to Uber and Lyft and the fact you could talk to an actually person on the phone:

“You can speak to actual ppl in customer service. Their take is 10%.”


How to Sign up For Juno (For Passengers)

Everyone has their own preferences when it comes to rideshare. Our suggestion? Give it a try and see what you think. The best way to get a feel for any service is to try it out for yourself.

If you’re a passenger ready to give Juno a whirl, click here to visit their website or download the app. You can create an account, input your basic information, and include your payment method. Once you’ve got your account set up, you can book your first ride.


How to Sign up For Juno (For Drivers)

For drivers thinking about giving Juno a try, the process is a little bit trickier. You can click here to get started, but there are some things you’ll need to keep in mind.

You’ll need to meet the vehicle requirements. You’ll need to provide proof of registration, insurance, and your TLC license. And, most importantly, you’ll need to be in NYC or North Jersey (at least for now) in order to do the job.

The Juno Driver signup form

Driving for Juno is a bit different than driving for Uber or Lyft, because Juno is a bit more selective about who they bring on board. You’ll need to have an in-person interview and prove that you have near-perfect ratings on Uber or Lyft. You’ll also have to provide proof that you’ve completed at least 100 rides as a rideshare driver for another service.

Once you’re approved as a driver, you can work through the app as you would with other services and start booking and completing rides.

If you’re in the NYC area, it’s worth it to give Juno a try. After all, if you sign up now you can enjoy 30% off rides (for a limited time). If you’re a top-rated driver that’s already working for Uber or Lyft, (or looking for an alternative), it’s just one more way to make some additional money.

We’re keeping our fingers crossed that Juno can stick to its “driver friendly” policy. It’s the main way they’re trying to set themselves apart from the competition, so let’s hope that they can continue to do what they’ve set out to do.

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