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Uber Charged Me For A Ride I Didn’t Take: What Should I Do?

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Key Takeaways

  • Uber may charge for rides not taken due to holds, mistaken identity, or fraud.
  • Common extra charges include cancellation fees, Uber Pass fees, or mistaken Uber Cash usage.
  • Dispute incorrect charges via Uber app; refunds often issued as Uber account credits.
  • Report suspected fraud immediately; use Uber’s Verify Your Ride feature for added security.

What Does it Mean if Uber Charged You For a Ride You Didn’t Take?

Being charged by Uber for a ride you didn’t take is typically related to a few different very common scenarios.

It might be a temporary authorization hold, which is a security measure and not an actual charge. Alternatively, friends or family with access to your account might have used it without your knowledge.

Another possibility is that another rider accidentally taken your ride, but you paid for it. The driver could have fallen victim to the “Say my name” scam that allows somebody else to foot the bill for their ride.

Less commonly, the charge could be fraudulent, requiring you to review your trip history and contact Uber for clarification.

Uber’s ‘Verify Your Ride’ feature, using a PIN system, can help prevent such issues by ensuring the right passenger gets into the right car.

Beware of the Uber Code Text Scam! This is a scam that takes advantage of Uber’s 2FA security feature.

Other Common Reasons for Getting Charged for a Ride You Didn’t Take

Other common reasons for being charged for an Uber ride you didn’t take include:

1. Cancellation and Cleaning Fees

These fees might be Uber cancellation fees. Charges may apply if you cancel a ride after a driver is assigned, typically ranging from $5 to $10.

Additionally, if you’re responsible for any mess in the car (like food spills or vomiting), cleaning fees can range from $20 to $150.

2. Uber Pass Subscriptions

Charges from Uber Ride Pass or Uber Eats Pass might appear if you’ve subscribed. These cover various services, including rideshares and food deliveries from restaurants or groceries.

3. Uber Cash Misinterpretation

If you use Uber Cash to pre-pay for rides, these charges could be mistaken for unauthorized transactions. Uber Cash can be used for rides, Uber Eats orders, and even JUMP bikes or scooters.

4. Fraudulent Charges

Occasionally, charges might appear fraudulent but are actually legitimate. For instance, a temporary authorization hold might look like a duplicate charge but is actually a security measure.

If you don’t use Uber Pass or Uber Cash and encounter unknown charges without any authorization holds or related fees, then the charge might indeed be fraudulent.

Brett’s Take: Thoughts From an Expert

If you’re charged for a ride you didn’t take, I suggest closely monitoring your bank statements and credit card activity after the incident.

For whatever reason, scammers who gain access to a stolen credit card either immediately go to Walmart to buy electronics or they start placing Uber Eats orders.

While the charges could be an error, a mistake, or even simply an unrecognized charge, they could also indicate something a bit more nefarious – a hacked card. Stay vigilant and watch for other suspect activity.

It’s also worth noting that drivers have no direct control over the billing process.

It is important to understand that the Uber system is set up to protect riders against fraud, so think twice before blaming a driver for intentionally charging you.

While it is possible for a driver to accidentally make a mistake that leads to an incorrect charge (such as forgetting to end the ride after dropping you off), Uber itself is the only one that is able to manually charge your card.

What to Do If Uber Charges You for a Ride You Didn’t Take

If you’re charged for an Uber ride you didn’t take, you will see the Uber charge on your credit card statement and your Uber account.

First, verify the wrongful charge and determine whether the charge is genuine or fraudulent. Make sure that it isn’t one of the common confusing scenarios from above.

If you’re sure that you’ve been charged for a ride you never took, or you were overcharged, you can contact Uber customer service to dispute it.

If it is clear that you were wrongly charged, then you will likely receive a refund.

How to Dispute an Incorrect Uber Charge

To dispute an Uber charge, simply follow the steps below:

  • Find the Uber app on your smartphone and open it up.
  • In the upper left of the screen, tap the three stacked lines and click the “Your Trips” section to check your ride history.
  • Find the trip that you want to dispute and click on it to see the details.
  • Go to the bottom to find the Help section.
  • In this area, there are multiple ways to report your fraudulent charge.
  • Click on the “Review My Fare or Fees” option.
  • Now pick why you are disputing the charge and add the details of the problem on the next page in a text box.
  • Once you finish, hit submit and receive a confirmation.

At this point, it is a waiting game. Uber has usually gotten back to me int he past when I’ve had to reach out regarding charges that I didn’t recognize.

Understanding the Odds of Getting a Refund From Uber

vector graphic displaying money going from phone to wallet to illustrate uber refund process

While refunds are often issued as credits to your Uber account, you may receive cash back if you can prove a wrongful charge, like an incorrect cancellation fee.

The refund process can vary: it might be immediate or take up to a week, but typically, it takes about three to five days.

Remember, a refund is not always guaranteed but proving your case helps.

When to Report Fraud to Uber

In the event of suspected fraud on your Uber account, it’s crucial to take appropriate measures before reporting.

First, check for any charges for rides you didn’t request.

If you find such a charge and neither friends nor family have used your account, it’s likely fraudulent. Also, if you’re charged for a ride that either didn’t happen or was taken by someone else, consider it fraudulent.

Monitor any temporary charges. These are often authorization holds which Uber will remove. If such charges remain, they may be fraudulent and should be reported to Uber.

Pay attention to double charges too; if they aren’t corrected within five days, report them.

It’s important to report to Uber and your credit card company if your account has unrequested trip charges or shows suspicious activity. As an added measure of security, change your Uber password to secure your account against further fraudulent incidents.

Protect Yourself With Uber’s “Verify Your Ride” Feature

To enhance your safety and ensure you’re getting into the correct Uber vehicle, I suggest taking the time to set up the “Verify Your Ride” feature. This feature, which uses PIN verification to confirm ride and order details, offers added security for Uber users.

Once you opt for this feature and request a ride, Uber provides you with a unique four-digit PIN.

Before entering the vehicle, you will share this PIN with the driver. The legitimate driver will then confirm the PIN by entering it into their Uber app, verifying that they are indeed the correct driver for your ride.

To enable the “Verify Your Ride” feature, navigate to your settings in the Uber app, select “Verify Your Ride,” and then adjust the Use PIN section to activate it according to your preferences.

This simple step can significantly increase your safety during Uber rides.

You can activate it for all your rides or specify its use for nighttime rides only, typically between 9 PM and 6 AM in your local time zone.

Related: Is Uber safe? Learn about all the safety features Uber offers riders and drivers.

Frequently Asked Questions

Can Uber be hacked?

Yes, your Uber account can get hacked. If you believe someone else has been using your Uber account or you find something suspicious on the mobile app, such as rides you didn’t request, then you’ll need to reset your password and report the potential hack.

As a note, this is different from an Uber free ride hack, which gets you free or discounted Uber rides.

Does Uber automatically charge your card?

Yes, Uber automatically charges your credit card once you complete a ride. The fare is calculated upon reaching your destination and is immediately applied to the payment method you’ve set up on the Uber platform.

What do I do if an Uber I called never shows up?

If your Uber driver doesn’t arrive as expected, first try texting them your exact address in case there was a mistake.

If they still don’t show up, call them for clarification. Offer directions if the driver is lost, as their GPS might be malfunctioning.

If they fail to arrive and don’t cancel the ride, reach out to Uber support for assistance.

How do I avoid Uber charges?

To avoid extra Uber charges, cancel your ride within two minutes of making a request to dodge the cancellation fee.

Additionally, be prompt and enter the Uber vehicle within three minutes of its arrival to avoid extra charges, which are typically $0.10 per minute.

Lastly, maintain cleanliness in the car to prevent being charged a cleaning fee for any spills or messes.

Wrapping Up

To ensure your extra charge isn’t fraudulent, you’ll need to check whether the charge is due to a cancellation fee, cleaning fee, or a temporary authorization hold. You might want to ask your friends or family if they used your account to get an Uber ride.

However, if the charge does look suspicious and fraudulent, you’ll need to report it to Uber representatives. Before you know it, you’ll get that refund you seek.

1 thought on “Uber Charged Me For A Ride I Didn’t Take: What Should I Do?”

  1. What if you do not, and have never had, an Uber account?
    Our card got charged with an Uber ride, even though we never entered the card on any ridesharing app, and don’t have any Uber account. Because we’ve never used Uber, we know it must be fraudulent.
    Your guide involves opening the app (which we don’t have) and logging in to view the “My Trips” page, and reporting a problem with the trip on your account (which we can’t do).
    Uber Support requires you to log in before you can report fraud, or apparently anything else, to them. Even if you don’t have a login.
    This seems recursively bad.

    Reply

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